EXTENDED!! EXCLUSIVE: 200% up to $300 1st Deposit Bonus + $25 Free, at Havana Casino

[Luciana]

Hello keaka

 

I came to this thread to check with you if you finally received your bonus, but now I can see you already did

 

Thank you so much for sharing your experience with us! Wish you a great luck and winnings!

[keaka125]

so far im plugging along playing '1 hand surrender 6 deck blackjack' game. the amigotechs blackjack games is okay, i give it a 6.5 out of 10.

[Luciana]

keaka

 

No links that lead directly to another gambling portals

[keaka125]

i should also mention that if you want to use the one-free payout per month, theres all sorts of rules and policies you have to follow. its not just a straight forward free payout, like covering the fees. its a bit different. sort of like how the 200% sign-bonus is really not a true 'match' bonus, like the bonuses we are all used to playing with.

 

i messed around with the math and logic behind this, and came to the conclusion its not worth it. i figured on a $800 payout using WU, if you use the freebie, you actually lose out on $20, as compared to just paying the $80 fee. go check out the free payout rules and let me know what you all think.

 

its like a good sales pitch to get in the door, but when you start working the numbers, your better of without it. mainly what there trying to do is make you think its a free payout, when in reality, its not. you actually lose more of your withdraw money using their free payout. they want to keep you playing there by making you have to leave 30% of the withdraw in your cash balance and the other strange rules you need to follow.

 

but they do have same-day payouts, which is great, even though the fees are very high. for me though, its those same-day payouts that make it worthwhile to play here. getting paid the same day that you request it is well worth it.

 

they most of had some very creative people to come up with these rules. some of the most misleading and confusing rules ive seen in a while. of course, all resulting in the maximizing the casinos bottom line by to taking away all your money.

 

ill keep posting as i go

[keaka125]

keaka

 

No links that lead directly to another gambling portals

 

sorry about that, its a pdf file. ill remove it.

[ValDes]

Hi keaka125!

 

Unfortunately, I can confirm from my own experience, that you are right about most of your observations from Havana casino so far. It is really a nightmare for an ordinary member to understand how their bonuses actually works?! But the top of the icecream is when you request a withdrawal...if you are lucky enough to reach that point!

Extremely high fees, which I have never ever seen in any other casino so far! $20 fee for a Moneybookers withdrawal?!! Western Union and MoneyGram starting from $50?!! Come on guys, this can't be serious!

[Luciana]

Bonus is valid through whole September

[keaka125]

Hi keaka125!

 

Unfortunately, I can confirm from my own experience, that you are right about most of your observations from Havana casino so far. It is really a nightmare for an ordinary member to understand how their bonuses actually works?! But the top of the icecream is when you request a withdrawal...if you are lucky enough to reach that point!

Extremely high fees, which I have never ever seen in any other casino so far! $20 fee for a Moneybookers withdrawal?!! Western Union and MoneyGram starting from $50?!! Come on guys, this can't be serious!

 

You said it there, huge fees, but they do advertise same day payouts. thats the main reason why i looked into Havana in the first place. For me personally Ive lost out on more money because of having these long payout times from the casinos have serving usa players.

 

With these casino payout rules, just winning money playing their games is not enough for a true win. a true win being you actually have the money in hand. Now you have to wait and wait and wait........ you could be waiting for almost 30 days to get your money (i had to wait recently 25 days for $1311 check from club world casino). its during this time that all can be lost.

 

I would play so much different if there were immediate payouts. I played at only one casino, Casino Extreme (RTG), that had instant payouts thru neteller. my strategy was very different playing there. i would deposit there with or without a bonus, make some mnoey and get out. just make a request for a instant neteller payout, and boom, its in your neteller account in 1 minute. then i would go to a no fee atm and use my neteller card to get the cash. That was the BEST.

 

Need to mention one more thing about the Havana cashier. when you put in for a withdraw, the mnoey does not immediately get removed from your cash balance. it doesnt sit in any pending payout section. its gets removed only when its time to be processed. i asked cs if they could remove my $800 western union out my account and put a lock on it so i cant cancel it. they told me no, that cant do that.

 

cancelling payouts and reversing withdraws wouldnt even exist if there were instant payouts. you really have to be careful during the waiting periods. ive made so many mistakes making the wrong decisions during that time. one solution ive found is to delete the software from your computer. also im going to start asking every casino i play with to put a lock on all my withdraws.

[keaka125]

well i lost out on that 200% bonus, won some and then went on a terrible streak of non-stop losing blackjack hands. even though, i beleive the game was fair because the same things have happened at other reputable casinos.

 

im probably going to try the 100% bonus they have, but will first need to find out if its the 'normal' match bonus OR if its like the 200% bonus style. if its the normal match ill take it. if its the way the 200% works, i think twice about it. if you dont know what i mean heres how the 200% bonus i got worked. quick example:

 

first off you always have 2 seperate balance, a cash and a bonus. say you deposit $100 and get $200 in bonus money. you can never combine these amounts, you either play with the $100 cash or the $200 bonus.

 

say you start with the $200 bonus. you make a $25 bet and you win. you should have $225, but not with this bonus.

Instead that $25 win hits your cash account. also which is diiferent, your bonus account now goes down from $200 to $175, even though you won the hand. you keep playing like this until that $200 has been used.

 

with this style bonus, the most you can make from it is the amount of the bonus itself. most people wont even make that because you would have to win every bet you made. best strategy for this type of bonus is to make one or two big bets and hope your lucky.

 

anyone else tried out the 200% bonus? anybody truied out their regular 100% bonuses yet?

Id love some real player feedback

[keaka125]

another thing to be warned about the extremly long wait time for live chat. on sundat i tried live chat at about 10am. throughout that day i tried multiple times to get live chat but with no luck, until i finally got someone around 9pm that night.

 

this long wait did not happen every time, there a few times someone came on in 5-15 minutes. But for the most part id say 90% of the time youll be waiting hours on end, Dont hold your breathe while waiting, youll run out of air.

 

Havana needs to fix this and clear up any discrepensies there are about how this 200% bonus works.

another tip, if your looking to take a bonus, DO NOT deposit until you get someone on the chat. deposit while your on the chat to make sure you get the bonus. even if they tell you the bonus is in your account and it will show in a few minutes, STAY on that chat until you see posted.

 

for the 200% they had to manually put it in for me. even though when i signed up there was a bonus code there, they had to do it manually. Because of this and the long waits for live chat, AGAINi f your taking a bonus DO NOT deposit before hand.

 

you make that deposit and the bonus doesnt show in your account, you could be waiting all day to get on live chat.

[keaka125]

One more thing about Havana before I forgot, I wasnt getting any reward points/reward money (comps) added to my account. I got them on live chat and they said they will fix it and email me when its done. That was about 5 hours ago. No email or comps as of yet. It still shows zero rewards.

 

Ill keep posting as things get resolved.

[Luciana]

keaka, may I ask can I help you somehow with this casino or bonus?

[keaka125]

keaka, may I ask can I help you somehow with this casino or bonus?

 

I did finally get to speak to cs today. long wait times for the live chat, i mean it could take 6,7,8,9 hours to get someone on live chat. This is what i found out so far:

 

They have two methods to pay out bonuses (though it doesnt say that anywhere on the site)

- one is that your free play balance will increase. winnings are transfered to cash account only after the

rollover is met (this is the normal non-cashable match bonus we all know)

 

- the second is that you will be getting paid out to your real balance, after every win is made from the free

play bonus. free play balance can never increase.

 

cs said this was the way my account was set up. totally unfair casino tactics, I never authorized that, never even knew that type of account or bonus existed at havana. nowhere on the site does it say anything about this second bonus method. i would never had deposited there knowing this. anyway cs said havana management has to look at my account. they will send an email in 24-48 hours with a response.

 

Even though I spoke to cs today, I would still appreciate your help with this matter. You will be able to get this resolved much faster than I can on my own. Also you probably can get a more fair resolution to this, rather than i can alone.

 

Let me know what havana says after you speak to them. ill post again after i get that email, though ive requested emails before this, and not a one has been sent to me. they dont even send you an automated email after you make a deposit.

 

i thank you in advance for your help

[Luciana]

I think this is not a proper thread for describing a whole process at casino!

 

Maybe you should file a complaint, open another thread or write a review

[keaka125]

I think this is not a proper thread for describing a whole process at casino!

 

Maybe you should file a complaint, open another thread or write a review

 

ok, ill keep all my future posts here alot shorter. are you still gong to look into this matter?

[Luciana]

Sure I will as soon as I realize how exactly can I help you?

[keaka125]

Sure I will as soon as I realize how exactly can I help you?

 

First let me mention that I dont think the casino was trying to decieve me or cheat me. I believe that the casino did make a mistake though. It doesnt state anywhere on the site that they have two different bonus types. The bonus type assigned to my account, during sign up, is much less favorable for a player to have. Therefore all my play was affected negatively because of how this bonus type works.

 

Because of this, I believe Im entitled to at least get my deposit refunded. Though to completely fix what happened, they should refund my deposit and bonus. Then change the bonus type to what it should have been originally and let me play again. That would fix the mistake fairly and dont think thats too much considering they caused the error.

 

Let me tell you, Ive spoken to at least two or three different people on live chat about this. They themselves dont even know about how the casino offers two different bonus types. They only bonus they know of is the 'normal match bonus' type and rules. I hope this gives you the information you need to help me out.

 

Thanks for the assistance.

[keaka125]

Sure I will as soon as I realize how exactly can I help you?

 

Hi, were you able to contact havana about my issue?

 

Ive recently sent havana emails regarding this, but they have not replied as of yet. Trying to get them on live chat has also been difficult, having to wait hours to chat with someone.

[keaka125]

i got a call from the casino today at 2:15pm. they were going to reimburse my $150 deposit into my cash balance. They also told me that the bonus rules were that:

 

-when you make a bet, you only get money from the win, not the risk

-bonus amount itself will removed from your cash balance during a payout

 

I just checked my account again, but theres nothing there. Im on live chat. Let you know the outcome later.

Oh yeah, if this is how the bonus system works for everybody, its rules are even worse than how i thought it was before. now there stating that you also have to give the bonus amount back during the payout.

 

pretty confusing. say you get a $50 free chip bonus. you make a $50 bet and win. Now your bonus balance is zero and your cash balance is $50. if you try to cash out now, there still gonna take back that $50 bonus. So that leaves you with zero in your cash balance.

 

If you check out there free withdraw rules, the bonus rules have similar logic to that.

[keaka125]

after some live chats and another

Sure I will as soon as I realize how exactly can I help you?

 

i wont need your help anymore. i was able to take care of it. it took a phone call and some live chats but i did get back my $150 deposit as cash, though at the last minute i was told there would be a 20x rollover. they were also going to give me back my original bonus of $325, but i said no, seeing as how the bonus rules are extremely unfavorable.

 

so, its seems havana casino is trying to being honest, ill give them that.

[Luciana]

Hi keaka!

 

I've contacted the manager pointing him to this thread and your posts, a few days ago!

 

Glad you sorted it out with casino!