BetUK winnings forfeited.

[Db1798]

Hey guys, I recently deposited to betUK using a joint account card, but it was in my partners name. We both own the joint account, I can show statements of all the transactions made though my bank statement. I had no issue depositing, I ended up winning close to £1000, I attempted a withdrawal and they prompted verification.

They requested a bank statement so I submitted my joint bank account statement with me and my partners name (this was accepted), and then shortly after submitting the card my account was suspended and I received an email explaining they had forfeited my winnings and refunded the initial deposit. 

After some back and forth they would not allow me to prove that the transaction came out of my account, and came to the final decision.

So now I am looking at taking the next step through the ADR.

But I'm justing wondering what you guys think? I have read a lot of posts but I haven't seen anything relating to a joint account, was hoping you might be able to give some advice.

Cheers!

[cocopop3011]

On 1/15/2024 at 4:47 PM, Db1798 said:

Hey guys, I recently deposited to betUK using a joint account card, but it was in my partners name. We both own the joint account, I can show statements of all the transactions made though my bank statement. I had no issue depositing, I ended up winning close to £1000, I attempted a withdrawal and they prompted verification.

They requested a bank statement so I submitted my joint bank account statement with me and my partners name (this was accepted), and then shortly after submitting the card my account was suspended and I received an email explaining they had forfeited my winnings and refunded the initial deposit. 

After some back and forth they would not allow me to prove that the transaction came out of my account, and came to the final decision.

So now I am looking at taking the next step through the ADR.

But I'm justing wondering what you guys think? I have read a lot of posts but I haven't seen anything relating to a joint account, was hoping you might be able to give some advice.

Cheers!

Hello and welcome to the forum.  So is the bank card in both of your names also?

[Db1798]

2 hours ago, cocopop3011 said:

Hello and welcome to the forum.  So is the bank card in both of your names also?

Hello thanks! The bank card is in my partners name, we both have our own card but I never thought twice at the time. I would hope that as a company they would understand the situation but in reality its all about increasing their profits.

[cocopop3011]

3 hours ago, Db1798 said:

Hello thanks! The bank card is in my partners name, we both have our own card but I never thought twice at the time. I would hope that as a company they would understand the situation but in reality its all about increasing their profits.

So, most casinos will not allow you to deposit using a third party card, I would imagine this is in breach of their terms and conditions which leaves you with very few options

[cocopop3011]

3 hours ago, Db1798 said:

Hello thanks! The bank card is in my partners name, we both have our own card but I never thought twice at the time. I would hope that as a company they would understand the situation but in reality its all about increasing their profits.

I would chat to them and ask if they are willing to accept identification documents  of your partner. It’s a very long shot, but we have had cases where this has worked before. 

[Db1798]

5 minutes ago, cocopop3011 said:

I would chat to them and ask if they are willing to accept identification documents  of your partner. It’s a very long shot, but we have had cases where this has worked before. 

Yeah, I have tried this, unfortunately they have just copied and pasted their terms and conditions. I have raised a complaint through IBAS to see if there is anything else that can be done.

[Flatzem]

1 minute ago, Db1798 said:

Yeah, I have tried this, unfortunately they have just copied and pasted their terms and conditions. I have raised a complaint through IBAS to see if there is anything else that can be done.

did you win on slots?

[Db1798]

3 minutes ago, Flatzem said:

did you win on slots?

It was slots / roulette

[cocopop3011]

53 minutes ago, Db1798 said:

Yeah, I have tried this, unfortunately they have just copied and pasted their terms and conditions. I have raised a complaint through IBAS to see if there is anything else that can be done.

Very little can be done if it is a clear breach of their terms and conditions unfortunately. But good luck and keep us updated.