Beware of playing on Leon.bet/Twin/Oddsring - unfair account verification procedure

[Daveddmm]

 

Beware of playing on Leon.bet/Twin/Oddsring - unfair account verification procedure

I have been a player on Leon for awhile and never had a problem.

I took a break from playing there and later on signed up on Twin.com as I saw they were also owned by the same company Moonlite N.V. so I figured it was a great place to play as well.

I have deposited, withdrawn and verified my account without a problem. I then tried to withdraw again in the amount of $4000 and I was hit with another account verification.

This time they are requesting a bank statement in PDF format only. No screenshots like every other site I have played on accepted including Moonlite N.V. site Leon. This is extremely unfair as they are requesting something that the bank only generates once a month. I cannot get the bank to generate a real time statement of transactions up until today. This is a standard banking practice. I have 3 accounts with 3 different banks and they only generate the monthly PDF statement once a month. I took screenhots of the bank account, a void cheque showing the account information and prooving it was mine, screenshots of the specific interac etransfer transactions but they were all declined. This is an obvious stall tactic to get a player to lose their winnings while waiting. I literally have to wait until the end of the month before something that like is available. How is that fair? I don't know. Total deposits were around $3000 and total withdrawals including the above mentioned one is around $4500. So we are not talking huge money either. Deposits were all made by interac etransfer, which is absolutely bullet proof when it comes to not being able to chargeback, fraud, etc. Once its sent, its sent and gone from your account forever. So why this level of verification is required doesn't make sense.

I have contacted my bank and they can print off transactions up until todays like I can do at home, but its not in the format of the monthly statement and it didnt work.

I am seriously considering seeking out profiles on social media LinkedIn, etc until I get this resolved. This kind of behavior from a site is predatory and extremely unfair to the player.

Please use this as a warning before playing on any sites owned by Moonlite N.V. Leon.bet Oddsring and Twin.com

If I can get them to come to a rationale decision I will certainly update this post.

Any suggestions? lol

[cocopop3011]

Hello and welcome to the forum and congratulations on your winnings first and foremost. 

When you withdraw as much as $4,000 I think you should expect some additional verification procedures at least.  Can you not download your transactions and convert them into a PDF document using Google Word or Microsoft Word? 

[Daveddmm]

4 hours ago, cocopop3011 said:

Hello and welcome to the forum and congratulations on your winnings first and foremost. 

When you withdraw as much as $4,000 I think you should expect some additional verification procedures at least.  Can you not download your transactions and convert them into a PDF document using Google Word or Microsoft Word? 

Tried that. Didn’t work. Tried everything. Screenshots, download transactions as a PDF. Concert jpegs to PDF. Etc etc

 

they want the formal once a month statement and that statement only 

[Daveddmm]

Update.

 

Today I received this message from Twin:

 

Hello, (deleted).

 

We hope you are well.

 

We understand your concerns and would like you to have peace of mind that the funds from your account will be paid in full after the verification procedure, but We guess that your screenshots and printouts confirming deposits towards Twin were edited in a graphics editor.

 

Please provide a proof of deposit made to Twin without any editing. You can provide a proof of one penultimate transaction 362399274 made on 07th of January (400 CAD).

 

Please don't edit your document at all.

 

We appreciate your cooperation.

 

-----------------------

 

This has restored some of my faith in this company. I can only guess from that message they thought my documents were altered. I dont know. I re-submitted the same documents I had before and an hour later I was verified. I put in a withdrawal for a small amount $50 and it got approved and I have received it. I just put in another withdrawal amount for a large amount and it is pending.

 

[cocopop3011]

On 1/12/2024 at 11:08 PM, Daveddmm said:

Update.

 

Today I received this message from Twin:

 

Hello, (deleted).

 

We hope you are well.

 

We understand your concerns and would like you to have peace of mind that the funds from your account will be paid in full after the verification procedure, but We guess that your screenshots and printouts confirming deposits towards Twin were edited in a graphics editor.

 

Please provide a proof of deposit made to Twin without any editing. You can provide a proof of one penultimate transaction 362399274 made on 07th of January (400 CAD).

 

Please don't edit your document at all.

 

We appreciate your cooperation.

 

-----------------------

 

This has restored some of my faith in this company. I can only guess from that message they thought my documents were altered. I dont know. I re-submitted the same documents I had before and an hour later I was verified. I put in a withdrawal for a small amount $50 and it got approved and I have received it. I just put in another withdrawal amount for a large amount and it is pending.

 

!Okay please keep us updated on this.