possible scam?

[dorota123]

I dont want to give the name of the casino yet, because i not know if they are allowed to do this

 

Here is the story, we are a group of friends, investing our (big money) in crypto, its our project.

We once want have the experience of gambling on a crypto casino because you get a 100% bonus up to 16 Ethereum. A lot of use lost everything, and i was the person before the last one, we agreed to deposit 16 ethereum of our share. Als we agreed that if the bonus fails, we may give it a try with around 10K real money, just for the fun to gamble.

I had still a lot of money on my account in ethereum around 40K euro, on that time everyone was blocked with this message:

"

Your account at (this casino i not name yet) has been closed due to fraudulent activity:

 

• creating more than one account in order to get advantage from casino promotions;

 

We have a zero-tolerance against advantage play. Read more about your obligations as a player at:

 

Because we are different persons in a group, and share the investments, i did for myself not open another account.

I was shocked because i still had 40K euro in my account, and i mailt them, the respons was:

"

Hello,

We have a zero-tolerance against advantage play. Read more about your obligations as a player at:

"Only one Account per person, household, IP address and computer device is allowed. Creating multiple user accounts may result in termination of the accounts and suspending of all payouts."

The bonus money gained by fraudulent advantage play on accounts RJ49NR, R3PLX7, RQ99MR, RLNN9R, 7M3367, RJJN6R and R4P49R amounts to a total of €122,933.15.
Best regards,"

But the chase is, i did not use another household, not someones ip (i use VPN) and only my own computer.

Why are they allowed to take my money? Can someone help me here with advice. Overall, the casino have a big profit from us as friends, because there is more deposit than cashout, even if i get my 40K.

Can someone advice me what to do? We as investors, that just wants to give a online gamble (was on the bucketlist) a try, and now 45K is stuck for (in my opion false reassons). I am so angry, an others, we even want to pay to get this in the newspaper or article to warn people but dont know if this is a wish option yet.

 

Sorry for the bad English

 

Can someone give me advice?

 

[Afi4wins]

@dorota123 Hi there and welcome to the forum.

It is difficult for anyone to give or suggest advice or comments in such a case.

Playing in any casino with your friends is considered a 'collusion' and is prohibited. You listed 7 accounts in that same casino, all in different player names I would presume, but somehow something links all 7 accounts together, hence it becomes a collusion. Maybe it's the crypto wallet used?

More specific info is therefore needed from you before more advice or comments can be given.

[Blackjax]

19 hours ago, dorota123 said:

I dont want to give the name of the casino yet, because i not know if they are allowed to do this

 

Here is the story, we are a group of friends, investing our (big money) in crypto, its our project.

We once want have the experience of gambling on a crypto casino because you get a 100% bonus up to 16 Ethereum. A lot of use lost everything, and i was the person before the last one, we agreed to deposit 16 ethereum of our share. Als we agreed that if the bonus fails, we may give it a try with around 10K real money, just for the fun to gamble.

I had still a lot of money on my account in ethereum around 40K euro, on that time everyone was blocked with this message:

"

Your account at (this casino i not name yet) has been closed due to fraudulent activity:

 

• creating more than one account in order to get advantage from casino promotions;

 

We have a zero-tolerance against advantage play. Read more about your obligations as a player at:

 

Because we are different persons in a group, and share the investments, i did for myself not open another account.

I was shocked because i still had 40K euro in my account, and i mailt them, the respons was:

"

Hello,

We have a zero-tolerance against advantage play. Read more about your obligations as a player at:

"Only one Account per person, household, IP address and computer device is allowed. Creating multiple user accounts may result in termination of the accounts and suspending of all payouts."

The bonus money gained by fraudulent advantage play on accounts RJ49NR, R3PLX7, RQ99MR, RLNN9R, 7M3367, RJJN6R and R4P49R amounts to a total of €122,933.15.
Best regards,"

But the chase is, i did not use another household, not someones ip (i use VPN) and only my own computer.

Why are they allowed to take my money? Can someone help me here with advice. Overall, the casino have a big profit from us as friends, because there is more deposit than cashout, even if i get my 40K.

Can someone advice me what to do? We as investors, that just wants to give a online gamble (was on the bucketlist) a try, and now 45K is stuck for (in my opion false reassons). I am so angry, an others, we even want to pay to get this in the newspaper or article to warn people but dont know if this is a wish option yet.

 

Sorry for the bad English

 

Can someone give me advice?

 

You are not allowed to take advantage of a bonus  by creating multiple accounts. Thats bonus abuse. More so did you use the same ethereum wallet, contact number, ip and home address for every account? If you did any if this that is also bonus abuse and the casino has right to restrict your account.

You might get the original amount back if you file a complaint but it depends on the casino.

[dorota123]

They state not in the conditions, ts not allowed to use the same wallet. Also we where different persons, not the same, the conditions stated its only 1 account for every person.

 

Not the same ip, same household, or computer.

I asked them to get at least my orginal deposit back.

[Blackjax]

38 minutes ago, dorota123 said:

They state not in the conditions, ts not allowed to use the same wallet. Also we where different persons, not the same, the conditions stated its only 1 account for every person.

 

Not the same ip, same household, or computer.

I asked them to get at least my orginal deposit back.

Did you file complaint? Which casino is this? Its okay to share here.

[Afi4wins]

1 hour ago, dorota123 said:

They state not in the conditions, ts not allowed to use the same wallet. Also we where different persons, not the same, the conditions stated its only 1 account for every person.

 

Not the same ip, same household, or computer.

I asked them to get at least my orginal deposit back.

Okay, so it's different players, not the same IP, not the same household, not the same computer, and also I presume not the same crypto wallet too. So how did the casino conclude that mltiple accounts were used, or that bonus abuse was done?

If that casino is listed here in AG, please use the AGCCS to file an official complaint...and hopefully things can be resolved for you. Good luck!

[Therive]

Advice:

Before you take any action, you need to gather as much information as possible about the casino and its rules. You should also consult with a lawyer who specializes in gambling.

Possible actions:

You can try to contact the casino directly and explain your situation. You can provide them with proof that you did not open multiple accounts.
You can file a complaint with the regulatory authority that is responsible for gambling in the country where the casino is located.
You can file a lawsuit.
Legality of casino actions:

In most countries, casinos have the right to close the accounts of players who are suspected of cheating. However, before closing an account, the casino must provide the player with evidence of fraud. In your case, the casino did not provide you with any evidence that you opened multiple accounts.

Possible consequences of publishing the article:

Publishing an article may bring public attention to the situation and put pressure on the casino to return your money. However, this can also lead to litigation from the casino.

Recommendations:

I recommend that you first contact the casino directly and try to resolve the issue amicably. If the casino does not want to cooperate, you can contact the regulator or file a lawsuit.

Please note that I am not a lawyer and cannot give you legal advice. You should always consult with a lawyer before taking any action related to gambling.