casino confiscated my winnings of 4000e

[Glamors12]

the casino confiscated my winnings of 4000e because I was banned on their sister site due to a game problem.

 I registered at the casino with my personal information.  I passed kyc successfully.  I managed to withdraw 1000e successfully.  Then I tried to withdraw 4000e and received an email from them:

Thank you for your email.

 

Having reviewed your account we see that you have requested to be excluded from our casino network.

 

According to our Responsible Gaming policy, your new account has been blocked, and the balance voided.

 

Please refer to clause 15.3 of our General Terms and conditions, whereby it states the following:

• “We will use all reasonable endeavours to enforce our responsible gambling policies. You must not attempt to circumvent the Responsible Gaming tools and measures. We do not accept any responsibility or liability if you continue gambling or use the site with the intention of deliberately avoiding the relevant measures in place and/or we are unable to enforce our measures/policies for reasons outside of our reasonable control. Furthermore, should you register a new account while you have an existing self-exclusion on our system, we shall be entitled to block the new account you open with us, void any funds remaining in the account, and we shall not be liable to refund to you any funds you may have wagered or won through the new account.”
• “We will take all reasonable measures to ensure that any deposit or loss limits are observed. However, we are not liable if you circumvent these limits by opening additional accounts or any other means.”

 

 

 

[wrunger]

First of all, they have to prove to you that you did it. I've been seeing more and more cases like this lately, as if casinos are using this as a gateway to avoid paying out money. If, you did, well, the question is whether their regulations are legal or not.