Casino

[Anonim-01]

I'm seeking advice and guidance regarding an unfortunate situation I encountered with an online casino. Here's a brief summary of my situation:

I made a deposit in US dollars (USD) using my Ukrainian hryvnia (UAH) bank card on the casino's platform. However, the conversion rate they applied was 1 USD = 1 UAH, while the actual exchange rate at that time was 1 USD = 40 UAH. As a result, my deposit was significantly undervalued.

Despite this, I managed to win a substantial amount of $107,500 while playing at the casino. However, when I requested a withdrawal of my winnings, the casino deducted the entire amount, citing the initial currency conversion as the reason.

I have tried to resolve this matter by reaching out to the casino's support team and even the licensing authority, Curacao eGaming, but unfortunately, I have not received any satisfactory responses or resolutions from either party.

[Blackjax]

Which casino was this? 

[Afi4wins]

7 hours ago, Anonim-01 said:

I'm seeking advice and guidance regarding an unfortunate situation I encountered with an online casino. Here's a brief summary of my situation:

I made a deposit in US Dollars (USD) using my Ukrainian hryvnia (UAH) bank card on the casino's platform. However, the conversion rate they applied was 1 USD = 1 UAH, while the actual exchange rate at that time was 1 USD = 40 UAH. As a result, my deposit was significantly undervalued.

Despite this, I managed to win a substantial amount of $107,500 while playing at the casino. However, when I requested a withdrawal of my winnings, the casino deducted the entire amount, citing the initial currency conversion as the reason.

I have tried to resolve this matter by reaching out to the casino's support team and even the licensing authority, Curacao eGaming, but unfortunately, I have not received any satisfactory responses or resolutions from either party.

1 USD = 1 UAH instead of 40 UAH and you accepted it??? That was a big first mistake on your part unfortunately! You shouldn't have accepted it, should have informed the live chat host about it, got some kind of confirmation on the conversion rate, and if the chat host confirmed that that is the conversion rate they are using, then only you should have started playing.

Nonetheless, with such a ridiculous conversion rate, I would never have accepted it and would have demanded a full refund!

Now the casino is using that fault in the conversion rate as a means to delay, or even deny, paying your full winning amount.

[NSKOwen]

Can you name the casino? Because that 1:1 conversion is ridiculous! I hope you can still get the correct amount of your winnings, and this will also serve as a great learning experience to all non-USD players.