Dazard Casino - Good Customer Support Services!

[Afi4wins]

Back on 28 December 2021, I won a 100 EUR AG Coin at Dazard Casino (DAMA NV casino). I cannot recall what games I had played then and the games history doesn't show any games played either (maybe because it's since been over 1 year). At the end of the day, I lost that 100 EUR, was left in disappointment, and I didn't make any deposit at the casino at all.

On 2 January 2023, just over 1 year after signing up at Dazard, I checked again what the casino has to offer. Disappointingly, I saw a repeat of Mirax Casino flashing back in my mind...Skrill was available for deposits but not available for withdrawals. I then wrote them a request for a permanent closure of my account and explained my reasons why.

Some minutes later, a reply came back, telling me that Skrill was and is indeed available for both deposits and withdrawals, but the Skrill withdrawal option would only become available after I make a first deposit. I then told them of a similar case I had gone through, whereby I couldn't withdraw my EUR winnings via Skrill, although I could deposit and withdraw in USD, and so I cannot trust any similar payment system anymore. The support team quickly replied back and asked me if I could elaborate on what had happened at that casino, so I wrote them a long explanation.

Finally, the support team reassured me that no such thing would happen at Dazard Casino, especially after knowing my bad experience at Mirax, and confirmed that Skrill would be available for me for deposits and withdrawals in the same currency.

Dazard Casino support team has been very caring and mindful of my explanations to them and assures me that they would endeavour to assist me in any way possible.

With that kind of very quick replies and responses, including showing compassions, from the support team, I finally made up my mind and told them to dismiss my account closure request A bad start that actually ended well, if I may say so, hehehe. 

To end the story in an even better way, I then made a 25 EUR Skrill deposit at Dazard Casino, and the Skrill withdrawal option indeed became available and visible after that.

Did it worked?

Well, I played my few favourite PlaynGo, Playtech and Gamomat games, was up to just over 100 EUR in balance, but then the games started going cold, and I finally withdrew 50 EUR. My account got verified 1 hour later, so I'm now waiting for the payment to come in. That would probably take several more hours because it was already late night over at the casino.

So, one more DAMA NV casino lives on in my books. 

[Afi4wins]

Payment from Dazard Casino just got into my Skrill. It took just over 7 hours for a 1st time withdrawal. Not too bad Dazard! 

[cocopop3011]

On 1/3/2023 at 3:46 AM, Afi4wins said:

Back on 28 December 2021, I won a 100 EUR AG Coin at Dazard Casino (DAMA NV casino). I cannot recall what games I had played then and the games history doesn't show any games played either (maybe because it's since been over 1 year). At the end of the day, I Lost that 100 EUR, was left in disappointment, and I didn't make any deposit at the casino at all.

On 2 January 2023, just over 1 year after signing up at Dazard, I checked again what the casino has to offer. Disappointingly, I saw a repeat of Mirax Casino flashing back in my mind...Skrill was available for deposits but not available for withdrawals. I then wrote them a request for a permanent closure of my account and explained my reasons why.

Some minutes later, a reply came back, telling me that Skrill was and is indeed available for both deposits and withdrawals, but the Skrill withdrawal option would only become available after I make a first deposit. I then told them of a similar case I had gone through, whereby I couldn't withdraw my EUR winnings via Skrill, although I could deposit and withdraw in USD, and so I cannot trust any similar payment system anymore. The support team quickly replied back and asked me if I could elaborate on what had happened at that casino, so I wrote them a long explanation.

Finally, the support team reassured me that no such thing would happen at Dazard Casino, especially after knowing my bad experience at Mirax, and confirmed that Skrill would be available for me for deposits and withdrawals in the same currency.

Dazard Casino support team has been very caring and mindful of my explanations to them and assures me that they would endeavour to assist me in any way possible.

With that kind of very quick replies and responses, including showing compassions, from the support team, I finally made up my mind and told them to dismiss my account closure request A bad start that actually ended well, if I may say so, hehehe. 

To end the story in an even better way, I then made a 25 EUR Skrill deposit at Dazard Casino, and the Skrill withdrawal option indeed became available and visible after that.

Did it worked?

Well, I played my few favourite PlaynGo, Playtech and Gamomat games, was up to just over 100 EUR in balance, but then the games started going cold, and I finally withdrew 50 EUR. My account got verified 1 hour later, so I'm now waiting for the payment to come in. That would probably take several more hours because it was already late night over at the casino.

So, one more DAMA NV casino lives on in my books. 

Amazing news Afi, and thank you for sharing. It's refreshing to hear, since often we only get to hear about the bad experiences, but the good ones are equally as important