Need Advice

[handpay]

Hello, I need advice please. I'm semi new to the online gaming scene but not new at all to gambling. I recently played at SlotsJungle and won a large jackpot and I'm getting jacked around and they don't want to pay. First the I was told $3,000 was the most I could withdraw at a time so I requested the wire was told it's going to take 4 days now today is day 7 and I'm being told they will only allow $500 per withdrawal and I really don't have any confidence they will pay that. They keep telling me to contact finance but no-one ever replies. Looking forward to your help here.

[Cheryl55]

Hi handpay, I know Slots Jungle isn't one of the best US casinos from what I know, but I think the biggest problem is the fact that there is the $500 withdraw limit you can have each week. I do think they pay but it just takes a long time, 6 weeks is a ridiculous time to get $3000 but once verified you should start seeing the money. Sorry that you're having a hard time!!!! Keep bugging them but stay polite -- it's not the support reps who make these dumb rules.

[Black Diamond]

I think Cheryl nailed it, I would just add that if you don't start seeing payments within a week or so after sending in the verification stuff they request that you should go through the complaints service on here. You probably will see your money, but it will just take a while.

[handpay]

I just can't help but think when someone wins a large jackpot, in excess of $50k to only authorize $500 is truly wrong. Let's face it, the reason people gamble is for the hope of winning and that pretty well destroys a persons ambitions to want to play at the site. I'm still waiting on my $500. I was chatting online with cusomer service and they told me to send an email to finance so I did and I just explained to them to collect my winnings would take in excess of 100 weeks and here is the response I got:

 

All withdrawals are paid in installments. Withdrawals and changes to payment instructions are subject to clearance by our Security Department.

 

After you receive your first payment please go to the cashier and make a new request.

 

No bother to respond to my actual questions but just a general statement.

 

Thanks for your help & guidance I do appreciate it.

[klarissa]

ew they don't make an exception for bigger wins?.... that is pretty sad

 

just be glad your wins aren't that big! i'd like to know how fast you get your $3k so reply when you get that first amount. maybe they'll surprise you and pay faster? i hope :S

[Cheryl55]

Any updates??

[handpay]

I just got my first $500 payment of of $52,869 win!!!!!

[Black Diamond]

Oh wow I thought it was only 3k!! Misread your post earlier LOL. Looks like you've only got 2 YEARS before you see it all. Sorry you got caught up in the mess.

[handpay]

That's funny, I wondered why you said thank goodness it wasn't a large jackpot, I wondered what you considered a large jackpot.

 

I wish I had known about you guys before I started playing online and could have saved myself a lot of grief.