Bonzaspins - anyone else gone through this?

[Ashleymaree]

I am curious that Bonzaspins casino is listed as shut down but is still operating. I’ve been put through the ringer with ‘notarised’ documentation required for a 20K withdrawal… before that I had to send selfies of holding identification… as my withdrawal is pending, I landed a Grand win & im really worried even more that they will find more reasons to prolong my withdrawal processes. Just want to make others aware. I am VIP on many  online casinos & never had to go through this identity process. I’ve done what they have asked. 
 

anyone else had this problem? I can’t believe I had to snag a grand on this casino where on others my process is within 24 hours (with weekly & monthly caps obviously).

got a sick feeling they won’t honor my wins

[cocopop3011]

49 minutes ago, Ashleymaree said:

I am curious that Bonzaspins casino is listed as shut down but is still operating. I’ve been put through the ringer with ‘notarised’ documentation required for a 20K withdrawal… before that I had to send selfies of holding identification… as my withdrawal is pending, I landed a Grand win & im really worried even more that they will find more reasons to prolong my withdrawal processes. Just want to make others aware. I am VIP on many  online casinos & never had to go through this identity process. I’ve done what they have asked. 
 

anyone else had this problem? I can’t believe I had to snag a grand on this casino where on others my process is within 24 hours (with weekly & monthly caps obviously).

got a sick feeling they won’t honor my wins

Hi and welcome to the forum. I've had a search on our site and can't see them? Do you have the  AG link?

It's not an usual request to ask for such a selfie, and with a 20k withdrawal I would expect additional requests like this anyway. Did you play with cash or bonus funds?