Tsars welcome bonus misleading!

[Necoarc]

I want to warn new players in this casino, that you may not get welcome bonus on your 1st deposit. For god knows what's real reason. 

1st casino ever for my 8 years of gambling which did this bs to me.

And this casino in recommended by experts' list. lul what a joke :P

I'd also like to thank askgamblers for rejecting my complaint. Gj, you are useless!

[cocopop3011]

18 hours ago, Necoarc said:

I want to warn new players in this casino, that you may not get welcome bonus on your 1st deposit. For god knows what's real reason. 

1st casino ever for my 8 years of gambling which did this bs to me.

And this casino in recommended by experts' list. lul what a joke

I'd also like to thank askgamblers for rejecting my complaint. Gj, you are useless!

Don't you think that's a bit harsh - I mean there will be a very good reason why your complaint was rejected!

Maybe you could actually start by telling us what has happened exactly and why the casino said you couldn't get it. Was your country restricted maybe? Did you forget to use a code?

[Necoarc]

Ok, fine.

Country is not restricted, there is NOTHING about any restriction towards Russia.

 Also, there been no option to turn on in deposit tab (in some casinos you must enable bonus before any deposit).

Just registered. Made a successful verification.

There been NO violation of rules in any way from my side. Period.

Support representative reffered to:

"9.1. Tsars reserves the right to remove, add or change any bonus that is available in the account of any Customer and has not been claimed. Any claimed and active bonus will not be removed by Tsars under regular circumstances."

Nice, and what now prevents then this casino for not to add any bonus to any new player? Why do then even offer welcome bonus on their site? This is misleading at minimum!

[Necoarc]

Not sure, if this is a good reason for rejecting my complaint by askgamblers.

This:

"Thank you for trusting us and using the AskGamblers Casino Complaint Service / AGCCS/. 

Kindly note that while we do understand your frustration and disappointment for not been treated well enough by the aforementioned casino brand, please keep in mind that each and every online casino has the exclusive right to determine and apply their own bonus and/or loyalty policies towards their customers. Unfortunately, the AskGamblers Complaint Team is not able to influence such policy in any way. Therefore, your complaint is being rejected. 

Should you believe your loyalty towards the operator has not been answered adequately, a simple solution could be to find another online casino which would appreciate and reward your loyalty and deposits better. 

To learn more about how to use the AskGamblers Casino Complaint Service /AGCCS/,  please visit our Knowledge Base."

 

[Afi4wins]

I've been in similar situations before, at a few casinos...can't remember which casinos, simply because I don't want to remember those useless casinos!

After making a deposit, the welcome bonus did not get credited into my account. When asked for assistance from their Live Chat, he/she said I did not click on the Bonus Button...I did, if it was there, I didn't, if the Bonus was to be automatic. Nope, I didn't get the welcome bonus, so I played off my deposit money and then immediately got my account closed...no hesitation or regrets from the casino team at all...just imagine that!

I suggest you do the same with Tsars Casino!

[kayenne23]

On 12/2/2021 at 4:20 AM, Necoarc said:

I want to warn new players in this casino, that you may not get welcome bonus on your 1st deposit. For god knows what's real reason. 

1st casino ever for my 8 years of gambling which did this bs to me.

And this casino in recommended by experts' list. lul what a joke

I'd also like to thank askgamblers for rejecting my complaint. Gj, you are useless!

The first question that comes in mind is: have you played in any sister casino which is under the same management or ownership? It is very important in order to understand the reason behind this action. 

[Necoarc]

7 hours ago, kayenne23 said:

The first question that comes in mind is: have you played in any sister casino which is under the same management or ownership? It is very important in order to understand the reason behind this action. 

No, I didn't play in other casino owned by RR Investments N.V.

[ValDes]

On 12/2/2021 at 11:06 PM, Necoarc said:

Not sure, if this is a good reason for rejecting my complaint by askgamblers.

This:

"Thank you for trusting us and using the AskGamblers Casino Complaint Service / AGCCS/. 

Kindly note that while we do understand your frustration and disappointment for not been treated well enough by the aforementioned casino brand, please keep in mind that each and every online casino has the exclusive right to determine and apply their own bonus and/or loyalty policies towards their customers. Unfortunately, the AskGamblers Complaint Team is not able to influence such policy in any way. Therefore, your complaint is being rejected. 

Should you believe your loyalty towards the operator has not been answered adequately, a simple solution could be to find another online casino which would appreciate and reward your loyalty and deposits better. 

To learn more about how to use the AskGamblers Casino Complaint Service /AGCCS/,  please visit our Knowledge Base."

 

Hi there @Necoarc and welcome to the AskGamblers Forum. 

Have just reviewed your case and it seems that our Complaints Team rejected your case with the wrong reason. It should have been rejected due to not containing enough information and facts instead. Apologies for that. 

Should the issue is still ongoing, pls feel free to post a new complaint, however, make sure to provide as many details and/or proofs as possible. That would significantly increase your chances to get your case approved and processed. 

Pls let me know in case you need further assistance and good luck!

[Necoarc]

On 12/6/2021 at 12:17 PM, ValDes said:

Hi there @Necoarc and welcome to the AskGamblers Forum. 

Have just reviewed your case and it seems that our complaints Team rejected your case with the wrong reason. It should have been rejected due to not containing enough information and facts instead. Apologies for that. 

Should the issue is still ongoing, pls feel free to post a new complaint, however, make sure to provide as many details and/or proofs as possible. That would significantly increase your chances to get your case approved and processed. 

Pls let me know in case you need further assistance and good luck!

Okay, what kind of a proof I need to provide in this situation for my complaint to be accepted?

I don't have recordings of my chat with support. I can only make screens of my deposit and bonus tabs in this casino.

P.S. I don't think this can be resolved for my favor. I just want to hear a reason from casino representative. And to aware other players.

[ValDes]

On 12/9/2021 at 7:52 AM, Necoarc said:

Okay, what kind of a proof I need to provide in this situation for my complaint to be accepted?

I don't have recordings of my chat with support. I can only make screens of my deposit and bonus tabs in this casino.

P.S. I don't think this can be resolved for my favor. I just want to hear a reason from casino representative. And to aware other players.

You can always contact the casino Support Team and ask them to send you all chat transcripts.