Winz Casino Manager Named Andre

[Shahness]

The motive behind this post is to try and get an answer from Andre who is the respected manager at Winz online casino 

 

Hi, My name is Ahmed and I'm a regular player at Winz casino infact its been my personal favourite casino to play at ever since I signed up on it a few months ago.

So the reason I'm posting this is because there is something that has been bothering me for the past two weeks and it is related to an issue that Im facing on Winz. 
 

I really want to believe that whatever is happening with me is all a big misunderstanding but the only person who knows the truth and can clear this confusion for me is Andre who is the Manager at Winz. 
 

So it all started a month ago when I contacted Winz customer support through their live chat option regarding some delay in payment or something like that. As we finished talking and I was about to close the chat I decided to ask the agent if I could get some free loyalty spins for any slot game since I had been losing alot of money recently. Luckily that agent turned out to be the manager and instead of a couple of spins he gave me a 100 wager free spins on a nice game. I thanked him and asked at what days and time is he available to address players reaching out to live support to which he told me 5 days a week for a few hours everyday. I liked him so much and never had any casino rep been so kind to me so I promised to leave a good review for the casino at a known casino review site and specially mention him in it. He was glad and told me to leave it on ask gamblers if I wanted to and I said okay since I was already a member here. I didn't get the time to leave a review for some days after that and during that time whenever I lost or just wanted to ask for some loyalty spins I would open live support during the manager Andre's timing and he would answer and gift me the spins. After like 10 days since I first mentioned leaving a review I actually got the time to do so and told Andre when it got approved he was happy and thankful. Now the problem is that ever since that day my review got approved it's been almost 25 days and I have tried to reach out to Andre several times in between but he doesn't answer. Whenever I contact live support when it's not his shift time I always get an instant answer but during his hours I have even waited for 1 hour 30 minutes once and still no response and that only happens when it's his shift. I know its not something that big but I'm still disappointed in this behaviour I really liked the guy and never expected such treatment. If he gets to read this I want to know whether it's just a misunderstanding or is he really ignoring me now since I have already left  him a good review 

[cocopop3011]

9 hours ago, Shahness said:

The motive behind this post is to try and get an answer from Andre who is the respected manager at Winz online casino 

 

Hi, My name is Ahmed and I'm a regular player at Winz casino infact its been my personal favourite casino to play at ever since I signed up on it a few months ago.

So the reason I'm posting this is because there is something that has been bothering me for the past two weeks and it is related to an issue that Im facing on Winz. 
 

I really want to believe that whatever is happening with me is all a big misunderstanding but the only person who knows the truth and can clear this confusion for me is Andre who is the Manager at Winz. 
 

So it all started a month ago when I contacted Winz customer support through their live chat option regarding some delay in payment or something like that. As we finished talking and I was about to close the chat I decided to ask the agent if I could get some free loyalty spins for any slot game since I had been losing alot of money recently. Luckily that agent turned out to be the manager and instead of a couple of spins he gave me a 100 wager free spins on a nice game. I thanked him and asked at what days and time is he available to address players reaching out to live support to which he told me 5 days a week for a few hours everyday. I liked him so much and never had any casino rep been so kind to me so I promised to leave a good review for the casino at a known casino review site and specially mention him in it. He was glad and told me to leave it on ask gamblers if I wanted to and I said okay since I was already a member here. I didn't get the time to leave a review for some days after that and during that time whenever I Lost or just wanted to ask for some loyalty spins I would open live support during the manager Andre's timing and he would answer and gift me the spins. After like 10 days since I first mentioned leaving a review I actually got the time to do so and told Andre when it got approved he was happy and thankful. Now the problem is that ever since that day my review got approved it's been almost 25 days and I have tried to reach out to Andre several times in between but he doesn't answer. Whenever I contact live support when it's not his shift time I always get an instant answer but during his hours I have even waited for 1 hour 30 minutes once and still no response and that only happens when it's his shift. I know its not something that big but I'm still disappointed in this behaviour I really liked the guy and never expected such treatment. If he gets to read this I want to know whether it's just a misunderstanding or is he really ignoring me now since I have already left  him a good review 

Hi and welcome to the forum. 

It's great to hear you have a wonderful experience with Andre.

Can I ask, have you been trying to contact him to ask for more loyalty spins? 

[Shahness]

Hi @cocopop3011, First of all thank you for the warm welcome and secondly that is not the only reason I try to reach out to him. I actually like the guy and any new issues that I'm having with anything related to Winz I rather prefer discussing them with him than other CS agents because the rest feel to me like robots with no feelings copy pasting answers or something. Also he is a senior and has more chances of actually fixing that issue. I feel disappointed not because he won't give me loyalty spins anymore but because he won't even bother answering whenever he sees me trying to reach out during his shift. I thought he would know that even if he said no to me for the spins I would understand and not have anything against him. A gentleman never disappears on someone like that

[Blackjax]

1 minute ago, Shahness said:

Hi @cocopop3011, First of all thank you for the warm welcome and secondly that is not the only reason I try to reach out to him. I actually like the guy and any new issues that I'm having with anything related to Winz I rather prefer discussing them with him than other CS agents because the rest feel to me like robots with no feelings copy pasting answers or something. Also he is a senior and has more chances of actually fixing that issue. I feel disappointed not because he won't give me loyalty spins anymore but because he won't even bother answering whenever he sees me trying to reach out during his shift. I thought he would know that even if he said no to me for the spins I would understand and not have anything against him. A gentleman never disappears on someone like that

Do you not have his manager email ID. It's usually [email protected] or [email protected]

[Shahness]

Hi @Blackjax, I had no idea the managers have their own contact email with the casino so thanks for letting me know. I would try to find if he has one and if it's listed in Winz. 

[winz_juri]

On 11/1/2021 at 8:20 PM, Shahness said:

Hi @Blackjax, I had no idea the managers have their own contact email with the casino so thanks for letting me know. I would try to find if he has one and if it's listed in Winz. 

Dear Shahness,

Thanks for posting your issues here and bringing up several important topics. Both, absence of Andre being in touch and issue you experienced with customer service are interconnected. We are a growing organization and hence we move our best people to where they are needed the most. Andre will be working on improving customer and through this, even though indirectly, be in touch with everyone. His key task is making customer service more friendly, faster and more accurate with issues resolution.

If you experience any serious issues, please reach out to [email protected] and we will do our best to follow up.

 

[cocopop3011]

@Shahness- Just in case you hadn't seen the reply 

@winz_juriPlease check your PM