Account blocked, deposits voided & pending withdrawals cancelled - Question

[medievil20]

Hi all, 

I've been playing with a casino who are regulated by UKGC, I have recently deposited a small amount over a couple of days on our family run company debit card, to which i have legal control over whereby myself and by brother own/run it. We only have one card that we use for all types of transactions and from time to time, i use that card to play on casinos and anything spent subs out of any monthly wage that i take. This particular casino after i made 2 withdrawals have asked for the verification of the card, i made it clear on a few email replies that it is a company card to which they replied "if it is a card that's not in my name, all they would need is for me to send in a bank statement and a picture of the front and back of the card, showing the card holders name. That will be sufficient".

I sent this in right away and 1 hour later i got email from the verification department to say i have broke the terms and condition because of using a 3rd party payment method, deposits made using that method have been voided, balance voided and any winnings from those deposits also voided, pending the satisfactory completion of all relevant checks. It is almost like they set me up by saying send in those documents!

I've made it clear that i read the terms upon registering which i always do and never took it upon myself that using a company card that i am registered to is classed as a 3rd party payment method. 

I understand that if it was straight like i am using someone else's card, there's no argument. But this particular case, i suppose is a fine line between if it is acceptable or not.

Has anyone been in a similar position to this? I'm gobsmacked that everything can be taken! When I made the deposits, the card detail field asks for name and i always put the company name and that didn't flag anything up!

Other well known and reputable casinos i have played with the same card simply said they can't withdraw to that card and that i must withdraw via bank transfer, to which the money was received. 

Many thanks

[cocopop3011]

Hi and welcome to the forum, sorry you've not received any replies. Is the business in your name and if it is can you get proof? How many people are authorised to use this card?

[Blackjax]

On 8/10/2021 at 1:30 AM, medievil20 said:

Hi all, 

I've been playing with a casino who are regulated by UKGC, I have recently deposited a small amount over a couple of days on our family run company debit card, to which i have legal control over whereby myself and by brother own/run it. We only have one card that we use for all types of transactions and from time to time, i use that card to play on casinos and anything spent subs out of any monthly wage that i take. This particular casino after i made 2 withdrawals have asked for the verification of the card, i made it clear on a few email replies that it is a company card to which they replied "if it is a card that's not in my name, all they would need is for me to send in a bank statement and a picture of the front and back of the card, showing the card holders name. That will be sufficient".

I sent this in right away and 1 hour later i got email from the verification department to say i have broke the terms and condition because of using a 3rd party payment method, deposits made using that method have been voided, balance voided and any winnings from those deposits also voided, pending the satisfactory completion of all relevant checks. It is almost like they set me up by saying send in those documents!

I've made it clear that i read the terms upon registering which i always do and never took it upon myself that using a company card that i am registered to is classed as a 3rd party payment method. 

I understand that if it was straight like i am using someone else's card, there's no argument. But this particular case, i suppose is a fine line between if it is acceptable or not.

Has anyone been in a similar position to this? I'm gobsmacked that everything can be taken! When I made the deposits, the card detail field asks for name and i always put the company name and that didn't flag anything up!

Other well known and reputable casinos i have played with the same card simply said they can't withdraw to that card and that i must withdraw via bank transfer, to which the money was received. 

Many thanks

How much is the withdrawal? I dont see you have mentioned it anywhere. If there is no pending withdrawal just close your account and never repeat this mistake. And avoid any sister casino of this site.