Game Revenue Support Thread (IVI, ZigZagSport, EGO, Explosino, ZigZag777 & Argo Casino)

[cocopop3011]

Hi and welcome to the support thread that covers the following casinos:

• IVI Casino
• ZigZag Sport Casino
• EGO Casino
• Explosino Casino
• Zig Zag 777 Casino
• Argo Casino

Please meet your casino rep that will be assisting with any queries @GameRevenue

You can directly PM the rep here - GameRevenue or use can use this topic to ask any questions. 

[Tacleops]

Is there any hope to get money out or even a response from Ego casino's support??

[cocopop3011]

20 hours ago, Tacleops said:

Is there any hope to get money out or even a response from Ego casino's support??

Hi and welcome to the forum, please can you explain what issues you are having and I can ask support to come and help you. 

[Fiekie247]

On 4/11/2023 at 2:50 PM, Tacleops said:

Is there any hope to get money out or even a response from Ego casino's support??

What the problem? They have live chat? No?

I played at Ego, IVI and Argo and I believe they still owned by Joc solutions? I used to get my money under 12 hours sometimes maybe up to 24 hours and never had issues with them.

[cocopop3011]

@Tacleops Could you give us an update on this please so I can reach out to the rep.

[Aliyoyo]

Yes you can 

[cocopop3011]

I guess this is another case of the member not returning to us. I always wonder if their notifications or email notifications are turned off so they just don't see our replies which is a shame.

[Afi4wins]

55 minutes ago, cocopop3011 said:

I guess this is another case of the member not returning to us. I always wonder if their notifications or email notifications are turned off so they just don't see our replies which is a shame.

I think it's not so much as to whether their notifications are turned on or not, but more of being a 'post and run' poster. They post a question but are not bothered to read any replies, or even curious to find out the answer. Simply wasting our time and effort...sheesh!

[cocopop3011]

9 hours ago, Afi4wins said:

I think it's not so much as to whether their notifications are turned on or not, but more of being a 'post and run' poster. They post a question but are not bothered to read any replies, or even curious to find out the answer. Simply wasting our time and effort...sheesh!

Such a shame I need to think of something to get these people to stay!! 

[Tacleops]

I see my post got some wind beneath its wings.

My issue already went through the complaint process without solution but my problem is that there is still withdrawal of crypto 21€ since: 09.04.2023 21:03 still pending, and I havent been able to reach support via live or email ever. I am in Ego Casino with same nick: Tacleops @cocopop3011

On 4/13/2023 at 12:59 PM, cocopop3011 said:

@Tacleops Could you give us an update on this please so I can reach out to the rep.

 

[cocopop3011]

2 hours ago, Tacleops said:

I see my post got some wind beneath its wings.

My issue already went through the complaint process without solution but my problem is that there is still withdrawal of crypto 21€ since: 09.04.2023 21:03 still pending, and I havent been able to reach support via live or email ever. I am in Ego Casino with same nick: Tacleops @cocopop3011

 

Did you submit the complaint at askgamblers? 

[Tacleops]

Yes, no response from their side.

2 hours ago, cocopop3011 said:

Did you submit the complaint at askgamblers? 

 

[cocopop3011]

13 hours ago, Tacleops said:

Yes, no response from their side.

 

Okay so you can either reopen your complaint or please post the issue below and our rep will reply. 

[Tacleops]

16 minutes ago, cocopop3011 said:

Okay so you can either reopen your complaint or please post the issue below and our rep will reply. 

I will just post my issue here, if it could be solved finally.

So the issue is as follows: I have a crypto withdrawal of 21€ dating back to 09.04.2023 21:03 still pending.

I would very much appreciate it if it would be completed.

[cocopop3011]

8 minutes ago, Tacleops said:

I will just post my issue here, if it could be solved finally.

So the issue is as follows: I have a crypto withdrawal of 21€ dating back to 09.04.2023 21:03 still pending.

I would very much appreciate it if it would be completed.

Okay I have your complaint. Can you confirm which bonus it was that you had when you signed up please so we can check the terms and conditions? Can you also confirm whether or not you have made any deposits into your account.

[Tacleops]

23 minutes ago, cocopop3011 said:

Okay I have your complaint. Can you confirm which bonus it was that you had when you signed up please so we can check the terms and conditions? Can you also confirm whether or not you have made any deposits into your account.

Hello

As I look my play history it dates back to 10 bonus spins of Sweet Bonanza. And no, thank god I didnt put money on the line here.

[cocopop3011]

3 hours ago, Tacleops said:

Hello

As I look my play history it dates back to 10 bonus spins of Sweet Bonanza. And no, thank god I didnt put money on the line here.

Okay, so I have looked at the terms and conditions at EgoCasino for No deposit bonuses and here is why you have not received your funds 

Quote

 To withdraw funds from the No-Deposit Bonus, is required a minimum deposit from the system to which the funds are to be withdrawn (in case the user has not previously deposited). Withdrawals from the no deposit bonus for registration cannot be made to cryptocurrency wallets. 

So, there is two reasons. You need a valid deposit and withdrawal method in place and you can withdraw NDB winnings by crypto.