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Bonus winnings vs own winnings

By spirit_123
May 15, 2021 in Online Slot Discussions

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spirit_123

Posted May 15, 2021

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Posted May 15, 2021

Hi all,

I recently had a quite horrible experience at a casino. I played in an online casino and by mistake I added a bonus. But allright, that happens. When I found out I had a bonus, I wished to cancel the bonus. This would result, according to the casino is the loss of all winnings. I am not familiar with bonuses, so I am just asking: how does this work?

According to the casino: if you play with an active bonus and you lose money, then it comes from your own money. However, if you win money, then all the winnings are contributed to the bonus. This is, according to the casino, an industry standard.

Is this true? I am just curieus.

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