What kind of document can be accepted? Proof

[drmanhatten]

8 hours ago, ValDes said:

Hey  

Kindly note that your complaints has been rejected simply because you didn't provide all the requested/required verification paperwork from the Casino Operator.  Should you believe such requirements are not fair you must forward the matter in front of the relevant regulatory body which is the only competent authority to review issue from that nature in an adequate manner.

Respectively, if you have already complied and sent ALL requested/required verification paperwork but the Operator failed to review it within the stated time frame then you are welcome to use AGCCS again and I'm pretty sure your case will be accepted and processed this time. 

In the meantime, IMO, the advice given by @drskin seems to be quite reasonable so you'd better follow it and see how it goes. Good luck!

Thank you, yes I’m going to make a new complaint with all the screenshots and all but im going to blur the sensitive information like IDs. 

The thing is that my mother don’t have s bankaccount in germany and so i can’t send them it, I already send the Thai Bank account of hers and they didn’t accept it. They want my stepdads documents because he gave my mother the money in cash. I will try my luck. Thank you

 

[drmanhatten]

42 minutes ago, drmanhatten said:

Thank you, yes I’m going to make a new complaint with all the screenshots and all but im going to blur the sensitive information like IDs. 

The thing is that my mother don’t have s bankaccount in germany and so i can’t send them it, I already send the Thai Bank account of hers and they didn’t accept it. They want my stepdads documents because he gave my mother the money in cash. I will try my luck. Thank you

 

Just made a complaint, but i forgot to add screenshot .. i added it on a second complaint i hope that's not an issue.

 

[cocopop3011]

On 1/25/2021 at 6:21 PM, drmanhatten said:

Just made a complaint, but i forgot to add screenshot .. i added it on a second complaint i hope that's not an issue.

 

Sorry for the late response on this one. I trust this is all in order now?