No checks dispute big changes in play should casinos protect customers better

[Emcphee1989]

Hi

i joined a uk online casino / sports book in October 2017 . Between Oct 2017 and Feb 2018 I made 32 deposits to the amount of £490 no withdrawals . I then took a break away from that site as I was depositing more than I was comfortable with.

 

Anyways on 20/10/20 I made my first deposit in 2.5 years to the site and in the 27 days since then I have made 52 deposits totalling £3500 , 522 sports bet with a total stake of £6500 in 27 days and stakes £26500 on casino in 27 days . In those 27 days there was no checks or emails or correspondence from the casino . 
 

the casino in question has a 24 hour pending period for withdrawals so they can do checks so would be aware of this . Surely casinos have to be wary of such a change in behaviour from 32 deposits totalling £490 in 3 years to 52 deposits totalling £3500 , 522 sports bets and £26500 staked on casino in 27days . 

[Afi4wins]

Hi Emcphee, and welcome to the forum.

Firstly, casinos are run and managed for maximum profit, meaning, they do not employ tons of employees to check out every financial aspect of the operations - staffing is always at minimal and only for the absolute essentials.

Secondly, casinos exist purely to make money from their customers, and regulations require that every new customer must go through a KYC process, either before making any deposit, or when the customer makes a withdrawal. Only when necessary, such as in a huge withdrawal claim, then a deeper scrutinisation of the customer's account would be made. A customer may make only small deposits years before, then suddenly make big deposits recently, without triggering any sort of alarm to the casino management. High rollers are known to make huge deposits at a time. In your case, it may simply look to them like you can afford bigger deposits nowadays than before. This is not uncommon.

Thirdly, problem gamblers have a choice to activate preventive/curbing measures in their accounts, either by limiting their daily/weekly/monthly deposits amount, or by activating the 'cooling off' period, or by activating the self-exclusion clause. This responsibility is the onus of the gambler in the first instance. The casino would usually step in to help when assistance has been requested. As I have said earlier, most casinos do not have specific staff looking into this aspect of their customers.

With each casino having hundreds of thousands of customers, it is quite impossible for them to keep proper tracking of each and every customer. A 100,000 GBP total deposited amount in a week may not even trigger a look-out alarm to most casinos!

If you need help, get assistance from the casino's Live Chat service, or activate one of the preventive measures yourself. Hope this helps. 

[cocopop3011]

23 hours ago, Emcphee1989 said:

Hi

i joined a uk online casino / sports book in October 2017 . Between Oct 2017 and Feb 2018 I made 32 deposits to the amount of £490 no withdrawals . I then took a Break Away from that site as I was depositing more than I was comfortable with.

 

Anyways on 20/10/20 I made my first deposit in 2.5 years to the site and in the 27 days since then I have made 52 deposits totalling £3500 , 522 sports bet with a total stake of £6500 in 27 days and stakes £26500 on casino in 27 days . In those 27 days there was no checks or emails or correspondence from the casino . 
 

the casino in question has a 24 hour pending period for withdrawals so they can do checks so would be aware of this . Surely casinos have to be wary of such a change in behaviour from 32 deposits totalling £490 in 3 years to 52 deposits totalling £3500 , 522 sports bets and £26500 staked on casino in 27days . 

Hi and welcome to the forum! I think you've already received the best reply above if I'm being honest. 

Can I ask if you have decided to take any measures to stop yourself playing at the casino since you posted this?