Issue with withdrawal at Stakes Casino

[Jurse]

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Hi,

All this happened two weeks ago, so I am slowly starting to be able to breathe again. And I know that this is a long shot but I can not think off any other way. Ok here we go..

 

I am pretty sure that I have been scammed by the stakes.com. I don't have any proof so I came to ask other gamblers for help. I played their welcome bonus during night between 29. and 30. of May. I played 4 different games and ended up winning 5k. Just before wagering was done the site kicked me out. I managed to get back in and complete the wagering. Then there was problems with withdrawals. I requested 5x1000€ because I couldn't ask 1x5000€. I went to sleep between 5 and 6 am. 

 

Next evening I tried to login to my account, no-go. Asked customer support about my withdrawal reguest? They said that it takes 48h to check that out. I waited. Then there came email that asked me to send very precise KYC-documents. I did. Then they asked me to send them again and asked more documents. I did. Then I had to send more photos about my credit card. I did.. all this time I couldn't login to my account. Asked about that from customer support. They said that they are updating their website so that why I can't login. (I think this was stalling) 

 

Next day they send me an email and congratulated me for becoming a certified player but they have to deny my withdrawal request because I broke their T&C. I played forbidden games. All the games have appeared on the list. Those games are not forbidden on 95% of the other casinos. And those are listed one after another and in the same order I played them. I do not believe in these kind of things. And the T&C have been updated on 28. of may, a day before I started playing. This smells so fishy.. So Now I am asking help from other gamblers if someone has a screenshot of those forbidden games on 29. of May? Or that the Casino can not proof that they have not updated on 28. of May. I can't submit complaint because I don't have proof. I am quite sure that they have updated T&C afterwards. If someone can help and this all ends up successful withdrawal of full amount I will pay a reward of 1000€.

 

Thanks and Regards 

Jurse

[cocopop3011]

Hi and welcome to the forum. I've changed your title I hope you don't mind. It' s just we have to establish if you have been "scammed" or not yet.

Can you tell us the four games that you played?

I assume they are within this list? Also can you confirm the exact date you played, I can indeed seen the terms were updated on the 28th.  Are you saying that you check the forbidden game list before you played and the four stated games were not on the list? Or did you not check it?

 

 

[Jurse]

Hi and thanks! I really don't mind:) 

I have played these bonuses and slots for a while now and normally I check the terms, wager, bet limit etc. This time I can't say for sure how good I checked them out. Secrets of Atlantis is my fawourite game and it is on that list so somehow I have checked it. It was pretty late, around midnight between 29th and 30th of May when I started to play. I have had few small beers( about 3 or 4, so I was not that drunk).  I played 5 lions, hercules and pegasus, greek gods and Safari King. 

Is it possible from the casino to change the terms and claim they done it before they actually did? I would like to see some kind of proof that they really changed the terms on 28th of May? And even more I would like to see that screenshot which could proof that I am right. 

In anycase thanks for helping! Is there any other forums I could ask that screenshot?

Jurse

[cocopop3011]

9 hours ago, Jurse said:

Hi and thanks! I really don't mind:) 

I have played these bonuses and slots for a while now and normally I check the terms, wager, bet limit etc. This time I can't say for sure how good I checked them out. Secrets of Atlantis is my fawourite game and it is on that list so somehow I have checked it. It was pretty late, around midnight between 29th and 30th of May when I started to play. I have had few small beers( about 3 or 4, so I was not that drunk).  I played 5 lions, hercules and pegasus, greek gods and Safari King. 

Is it possible from the casino to change the terms and claim they done it before they actually did? I would like to see some kind of proof that they really changed the terms on 28th of May? And even more I would like to see that screenshot which could proof that I am right. 

In anycase thanks for helping! Is there any other forums I could ask that screenshot?

Jurse

Why don't you ask them if you can see a copy of the terms and conditions before they were updated? 

[Jurse]

Yeah, I could ask them but I don't really see what difference that could make? 

[cocopop3011]

5 hours ago, Jurse said:

Yeah, I could ask them but I don't really see what difference that could make? 

Well, what exactly would you like done about it?

Are you not trying to say that you think they changed the terms after you withdrawal request but made it look like they done it before? Sorry, maybe I've misunderstood what you are tryging to get at here?

[Jurse]

On 6/19/2020 at 1:33 AM, cocopop3011 said:

Well, what exactly would you like done about it?

Are you not trying to say that you think they changed the terms after you withdrawal request but made it look like they done it before? Sorry, maybe I've misunderstood what you are tryging to get at here?

Sorry, sorry.. You fully understood what I was saying. Ok, I ask them to show that list. Lets see where it takes us.. thanks. And sorry for the late reply, it was midsummer festival here in Finland.

[cocopop3011]

2 hours ago, Jurse said:

Sorry, sorry.. You fully understood what I was saying. Ok, I ask them to show that list. Lets see where it takes us.. thanks. And sorry for the late reply, it was midsummer festival here in Finland.

Oh wow! You're having festivals in Finland now? 

Let us know how this one works out..

[Jurse]

 

5 hours ago, cocopop3011 said:

Oh wow! You're having festivals in Finland now? 

Let us know how this one works out..

I wish we had but no, covid-19 ***** them up like Stakes my traveling plans:) It is just a saying or a name for the nightless night I guess. 

And back to basics... they replied very quick. They said that they don't have that kind of information anymore. 

[Jurse]

At this point I would appreciate even an old list it would have to be from that exact date.. is there any other forum or place I could ask that?

[cocopop3011]

In that case there is not much you can do. If the terms clearly state the restricted games and you played some of those games then you are in breach of their terms and conditions I'm afriad.

[Jurse]

Damned. Lesson learned. Thanks Cocopop anyways.

[cocopop3011]

16 hours ago, Jurse said:

Damned. Lesson learned. Thanks Cocopop anyways.

Welcome! Sorry it wasn't a better outcome but here's hoping for your next big win, right?

[Jurse]

This was truly an expensive lesson indeed.. but there should be somekind of author who would have the power to investigate these kind of things. Where these casinos get their lisence should be able to supervise them also... damn, how I hate when corporations can step on small careless individuals. 

And yeah, I hope next one comes all the way home. Have a good summer cocopop! Until next time..