Joo Casino - Supporting My Rage Rant (an infogram)

[TheAverageGuy]

 

 

 

 

 

 forward to VIP

 

 

 

 

 

 

1st deposit

 

 

 

 

 

 

 

 

[Afi4wins]

Hi there TheAverageGuy, long time no hear

And your rant simply made me go "oh dear..."

Cashback deals are always tricky...valid for cash deposits only, no bonuses allowed, valid for 1 day deposits only...but a few casinos would even state that cashbacks are to be claimed within the same 24 hours, like it or not.

I've done that and been there, like you have, but nowadays, I just don't give a damn about any cashback offers. 

[TheAverageGuy]

It just rubbed me wrong from the get go, despite being a regular player at many of the direx/N1 sites for years, Joo is one the I've probably only played ar under 20 times, without ever having a single cashout or anything of note to encourage me playing there more, so it has always been the random decent bonus email at the right time that gets my deposit dollars sent in their direction 

From the get go it felt like I was an imposition and clearly was wrong for . Taking them up on their offer. Take note the 3 times I supplied "Proof*of being worthy of their "gift^ that I'd already bought and paid for 

Note, the email came to me shortly after 10pm.  So already the next day in casino land..  yet it was too late  to use the bonus that had no expiry date listed.

That alone along with the general dismissal/tone  of the nearly 30 minute "just contact Live chat so we can make you happy" was enough to irritate,, let's bear in mind I'd just dropped $70 with the expectation of a "second chance parachute* if it should go poorly,  the ONLY reason for my deposits, to be treated as though I was clearly wrong to not know I was wrong to even ask for it.

For the VIP manager to then pick another reason why the piss poor customer service was my fault and I should certainly be  more careful next time (a reason  not discussed or written anywhere   AND FACTIALLY untrue   ) just got under my skin even more   

So . My experience in screenies and memes to vent a smidge, make light of my own negative mood and perhaps make a little point about the "service" point of customer service, especially when you essentially pull a bait and switch , but instead of a lesser product, you chastise and blame them while holding their money in your hand.

#TLDR

0/10 would not recommend 

[Afi4wins]

Well mate, there are good Direx apples and there are bad Direx apples as we all know it. Joo is one of the good ones in my basket, or was one of the good ones, but not since last year. My last deposit there was more than a year ago, but I did make several decent withdrawals before.

Whilst quite a number of these Direx NV casinos have gotten a thrashing from my Thor's Hammer, there's still about 10 or more of them remaining in my playing list, good enough to stay on and get occasional deposits from me, and these few remaining one are in fact my top favourite casinos.

Just goes to prove the truth in 'one man's meat is another man's poison'. 

[ValDes]

Well mate, must admit I absolutely adore your new style of forum-expressing yourself!

Really quite an original and amusing way to demonstrate your disappointment, which btw I totally understand giving the circumstances.... 

Let me check with their AG Account Manager and see if something could be done. 

 

[TheAverageGuy]

 

STOP BLAMING ME>...

 

[TheAverageGuy]

So clearly the point that the entire issue for me was instantly being given the run around didn't hit home. 

Stop telling me to contact support for help, as this is what started this in the first place, following the email instructions and contacting support for my bonus...

At best one could argue that the "rules" on this offer were .  Hazy.. perhaps not clearly laid out..  but I'm getting a tad irritated with being told that I should pay closer attention .. or ask for help if I'm confused. .

I read the wording quite clearly, been speaking/reading English for 40 years. To me there is no confusion.. and if there is a miscommunocation.. it sure as heck ain't down to my comprehension abilities   

Seems a lot more a case of just refusing to admit fault or accept blame .. but as the fella who feels ripped off and injured, I'm just not vibing on the blame the victim tone here  

[TheAverageGuy]

and this. is insult to injury..

Offer.$50 cb @ 20x wager

Final offer. $4.50 in spins at 40? 50x wager?

ok... thanks for the space and indulgence of my vent/rant..

 

Cheers!

[N1 Casino Group]

Hi Shawn, 

I'm Joo casino representative.  Thanks for sharing your experience with us.  I have spoken with our support and VIP team about the live chat session you had regarding this offer.  
As was mentioned before, this offer was available on the second deposit* without bonuses during a day, on May 16.
My apologies that it's not worked out as you would have liked.

Since we take care of each player in our casino a goodwill bonus has been credited to your balance. 
 
Thank you for understanding. 

Good luck and have a great week!

Kind regards, 
Joo Casino

 

[Afi4wins]

Honestly speaking, I too had received a number of cashback promotions from various different casinos...mostly on the eleventh hour, or had passed its validity period. So I would purely blame this on the marketing team of each casino...for late sending of their promotional emails, for one reason or another.

[TheAverageGuy]

16 minutes ago, Afi4wins said:

Honestly speaking, I too had received a number of cashback promotions from various different casinos...mostly on the eleventh hour, or had passed its validity period. So I would purely blame this on the marketing team of each casino...for late sending of their promotional emails, for one reason or another.

Inclined to agree, likely why such details are more and more commonly found under every email offer sent by more and more casinos (I would assume also has become regulation in certain jurisdictions) funny how I have often found myself on whatever end of the timezone is least favourable for my balance though

 

[TheAverageGuy]

24 minutes ago, N1 Group said:

Hi Shawn, 

I'm Joo casino representative.  Thanks for sharing your experience with us.  I have spoken with our support and VIP team about the live chat session you had regarding this offer.  
As was mentioned before, this offer was available on the second deposit* without bonuses during a day, on May 16.
My apologies that it's not worked out as you would have liked.

Since we take care of each player in our casino a goodwill bonus has been credited to your balance. 
 
Thank you for understanding. 

Good luck and have a great week!

Kind regards, 
Joo Casino

 

hmm.. if this is the goodwill addition mentioned, This may well be the best politically correct gfys I've ever received.. 

 

[Efti]

A situation like this one is why I'm often wary of bonuses these days, when once upon a time I wouldn't play without them. I agree the timing and wording of the email offer is ambiguous, even if the casino is 'technically' in the right.

[N1 Casino Group]

21 hours ago, TheAverageGuy said:

hmm.. if this is the goodwill addition mentioned, This may well be the best politically correct gfys I've ever received.. 

 

Hi Shawn, 

I hope you're doing well today. 50 CAD  in cash is credited to your account.

I would like to apologize for any inconvenience caused.

Thank you!

Kind regards,
Joo Casino

[ValDes]

Hi there @N1 Casino Group and thanks for stepping in! Much appreciated!

@TheAverageGuy, would be nice to hear some updates from your end? Happy with the outcome?  

[Afi4wins]

15 minutes ago, ValDes said:

Hi there @N1 Casino Group and thanks for stepping in! Much appreciated!

@TheAverageGuy, would be nice to hear some updates from your end? Happy with the outcome?  

Maybe he's still too busy playing with that super nice unexpected 50 CAD...  

[TheAverageGuy]

At the end of the day, I guess it was like Christmas. A whole lot of hassle for a hot the kid just plays with for 10 minutes before giving it back and finding something else to do. 

I am gonna keep the box it came in through. 

 

Cheers!

[Afi4wins]

2 hours ago, TheAverageGuy said:

At the end of the day, I guess it was like Christmas. A whole lot of hassle for a hot the kid just plays with for 10 minutes before giving it back and finding something else to do. 

I am gonna keep the box it came in through. 

 

Cheers!

10 minutes? Oh geeees...too bad mate...but at least it wasn't a 2 minute quickie!