Bonus money simply gone after contacting customer service ??

[Sabrinakarn]

Hi, I have a question, I am new here and received 50 free spins from betzest casino yesterday. Thanks to this forum. I played this and won 9 euros. Then I switched to other games and then won almost € 600 with the play money. Since I did not know if the play money could be converted into real money, I asked the customer service. When I had my answer and wanted to go back to the game all the play money was gone. Now my question is normal if I get a special bonus that the winnings will be canceled after 2 hours. ?? I would be very grateful for the same experiences or solutions

[Fiekie247]

Well first of all... The 50 spins are wager free and the 9 euros was real cash and when you won 600 euro it was real cash, however the maximum cashout from any free spins offer that does not have a deposit, is 10 euro. So they would have deducted the 590 euro in anyways. Unless you deposited after the 9 euro cash and then won 600 euro. so in anyway the money is gone anyways as you can only cashout maximum 10 euro from free bonus.

[Sabrinakarn]

Thanks i Speak with the customerservice

Im from Germany my englisch is Not so good noo......my englisch is Really Bad i had not understand this all i translate the answer and now i understand