I need some advices please

[trung2612]

Hi everyone ! Here is what happened to me : 

I was playing the game Wild Orient at Betvictor with $18.75 per spin. After I respin from a reel and I got 3 scatters which enter free games. Then I lost connection, I logined again to the game but the free games was gone. And the bet changed from $18,75 to $15. I quickly go to my bet transactions and took screenshots of my last spin and I contacted Live Chat. I spoke to the manager name Sam and after he check it it said that he saw only 4 respins from the game and all of them with $0 return. At this point I showed him my screenshots with the last spin return of $37.50 ( 3 scatters pay you this amount)  and he said I’m sorry. Your screen shot is clear but I Don’t see the last spin with Scatters from my end. This is impossible, if I can see it and he can see it. He said give him 24hours to contact game provider. I’m waiting for him to contact me today. But this is cheating player. Luckily I took screenshot before I contacted them. What should I do guys ? With that $18.75 per spins and free games with 15 spins and the spins can be trigger again and again I could have a chance to win thousands of dollars. Here is some picture when I talk to him. This is what he show me from his side of my last spin

https://v2uploads.zopim.io/T/x/R/TxRADGQ9wiBcYpbhV5IRrRbdB16TdX7s/f3d6ea4ed6f3d16b0d8578f09420356388e44c98.png

And this is what I show him : 

https://v2uploads.zopim.io/T/x/R/TxRADGQ9wiBcYpbhV5IRrRbdB16TdX7s/46aa89c1ff93487f2a9352cc3d9a6acaf8ca4d3f.jpeg

and money return from last spin match with 3 scatters : 

 

https://v2uploads.zopim.io/T/x/R/TxRADGQ9wiBcYpbhV5IRrRbdB16TdX7s/5afdc12e2b2a1c1e2d4e48ea519e0096e1f38534.jpeg

Here is some conversation: 

Thanh Trung Nguyen: brand new game
(09:58:45)	Thanh Trung Nguyen: my money was stay the same before I get that 15 free spins and disconnected
(10:00:10)	Sam : Okay, so to confirm with yourself, the last game you played was with the stake of $18.75 correct?
(10:00:52)	Thanh Trung Nguyen: Yeah. I set the amount per spin was 18.75 until I get in to free game and disconnected
(10:01:18)	Sam : So, I can see the last round with this stake on the account only had 2 scatters instead of 3.
(10:01:20)	Sam : Agent  Thanh Trung Nguyen: Do you see last one ? (10:13:11) Thanh Trung Nguyen: spin return 37.50 (10:13:12) Sam : Yes thank you, one moment (10:13:16) Thanh Trung Nguyen: Look (10:13:41) Thanh Trung Nguyen: Visitor uploaded: 784839FD-9998-4899-8A57-74570C2B6E10.jpeg URL: https://v2uploads.zopim.io/T/x/R/TxRADGQ9wiBcYpbhV5IRrRbdB16TdX7s/5afdc12e2b2a1c1e2d4e48ea519e0096e1f38534.jpeg Type: image/jpeg Size: 3480826 (10:13:52) Sam : I can see what you mean. I will need to get this investigated, because on my end this shows as $0.00 returned. But your screenshot is clear. Please bear with me (10:14:06) Thanh Trung Nguyen: 3 scatters for 37.50 (10:14:08) Thanh Trung Nguyen: im (10:14:16) Thanh Trung Nguyen: I’m not making this up

[Wowsowow]

Maybe its better to make a post at casino complains so you have someone neutral take a look at this who can also influence the casino to act.