worried about withdrawal still pending

[ukslotboss]

I made a withdrawal on the 19th February at 5.15 pm U.K time ,I had already had the account verified so verification wasn't an issue . My main concern is that the winnings is still showing in pending .The usual time scale it states on their terms and conditions is 24- 48 hours .Ive contacted live help  and also by email to be told that on one email as its over £1000 it needs careful checking and takes a day or 2 longer,on another it may be cause their finance team may have a workload to deal with , but now im getting worried and suspicious of them withholding my winnings .Is this normal practice please .As one email says they dont deal with withdrawals on a Friday ,but their t&cs says they do ,and also  an email says they do . Can anyone advise me what to do please ,thank you 

[pinnit2015]

Probably need the name of the casino as a starter

[ukslotboss]

3 minutes ago, pinnit2015 said:

Probably need the name of the casino as a starter

four crown casino  

[pinnit2015]

Are you from the UK? They don't have a UK Licence if you are and you're on a bit of a sticky wicket in that respect, if so.

Aside from that - never heard of a place not paying on a Friday and those delays just smell of stalling tactics if I'm honest. 

[ukslotboss]

1 minute ago, pinnit2015 said:

Are you from the UK? They don't have a UK Licence if you are and you're on a bit of a sticky wicket in that respect, if so.

Aside from that - never heard of a place not paying on a Friday and those delays just smell of stalling tactics if I'm honest. 

Yes I am in the U.K ,thank you for your reply , so is it likely they can get away with not paying me if no U.K licence please ? 

[pinnit2015]

6 minutes ago, ukslotboss said:

Yes I am in the U.K ,thank you for your reply , so is it likely they can get away with not paying me if no U.K licence please ? 

Well it's not always the case (3 Dice still let you play from the UK I think and they don't have one, but thats due to the players already being members prior to the new rules) BUT if they're willing to ignore the need for a licence here and accept folk they shouldn't be, it naturally leads on to the conclusion 'well they don't care about that, they probably don't care about other things - aka paying folk'

You're operating with a casino who has basically no regulation - in this case Curacao and quite frankly they can just decide to not pay you and you have very little recourse than if they had a UK Licence (no guarantee obviously)

You can complain to the regulator but they don't do anything. 

Curiosity - why pick a casino like this? If from the UK you literally have dozens and dozens of well regulated establishments - you need to go out of your way to find that casino 

[ukslotboss]

10 minutes ago, pinnit2015 said:

Well it's not always the case (3 Dice still Let you play from the UK I think and they don't have one, but thats due to the players already being members prior to the new rules) BUT if they're willing to ignore the need for a licence here and accept folk they shouldn't be, it naturally leads on to the conclusion 'well they don't care about that, they probably don't care about other things - aka paying folk'

You're operating with a casino who has basically no regulation - in this case Curacao and quite frankly they can just decide to not pay you and you have very little recourse than if they had a UK Licence (no guarantee obviously)

You can complain to the regulator but they don't do anything. 

Curiosity - why pick a casino like this? If from the UK you literally have dozens and dozens of well regulated establishments - you need to go out of your way to find that casino 

ok ,Thank you for your reply ,I dont play often and really didnt know what I was doing .I will  make sure I check next time , gutted as a lot of money to not get , it states countries not allowed to play in t&cs but U.K wasn't one of them ,this looks like a relatively new casino ,me being foolish i guess 

 

[pinnit2015]

May still get it but wouldn't hold out hope. Check UK reviews (Novibet/Leo Vegas/Sky Vegas) are just some examples of casino's who won't mess you about.

Just a learning curve - you're putting ur cash into these places so do your due diligence before you do so - same as you'd shop around for the best deals - do the same with casinos. 

[cocopop3011]

@ukslotboss Do we have an update on this one?