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Hi all, Not so much a complaint but just an awareness post for t and c's crazyno are one to avoid auto bonus balance and any game bar slots = instant void but you are not made aware until 5 days - below is what has happend to me... pending response i know i wont get anywhere due to t and c breach but dont let these sneaky terms get you! €54 deposit 17 small blackjack stakes €1300 withdrawl refused due to blackjack hands even after smashing €5000 wagering... Scott Carrey To [email protected] Bonus terms breach 16:44 Hi all, I am just writing to voice how disappointed I am as a new customers that my withdrawl has been penalised greatly and I will only be refunded my intial deposit. Below was a niave t and c breach Bets placed on all games other than slot machines will be deemed a violation of the Terms and Conditions therefore your bonus and winnings will be voided. I understand your t and c above having made the mistake of playing 17 blackjack hands, after quickly noticing my mistake i then proceeded to play slots and see out my bonus going onto customer chat several times to check my progress, not once having it raised I had already breached the terms. As you can see I played thousands slot spins under the €10.00, hours worth of my time to beat the bonus percent all to be shot in the foot my a few blackjack hands which I understand is a t and c but it feels extremtly harsh as a new customers oversight, I will be raising this on an ask gamblers form to share the outcome /your thoughts on this. I feel its a real shame and puts a downer on a new casino I would of wrote an otherwise fantastic review on. Thank Back

Hi, firstly - apologies if this post is in the wrong place. I'm just after opinions/clarification on a casinos t&c's I have been playing on Swanky Bingo (cozygames) for a week or so now. After depositing around £200, from slot winnings my balance now rests at £1000. As the casino doesn't allow me action a withdrawal until KYC info verified, and subsequently as they only allow a max of £300 per week, I found myself tempted to gamble further - when in reality I was happy with the amount I had won and wanted to withdraw. I placed deposit (monthly) and loss (daily) limits on my account to ensure this wouldn't happen. Cozygames have a number of sister casinos that provide the same experience as Swanky, just different branding. As I was starting to worry I would open accounts on these sister sites, I contacted Swanky via Live Chat to discuss Self Exclusion. I started the Live Chat with saying I was not sure at this time if I wanted to Self Exclude, I don't believe I currently have a problem as such, and I mentioned I had heard horror stories of winnings being confiscated as soon as a customer/player self excludes. The Live Chat advisor put me on to the accounts team and they said 'If you were to self exclude due to gambling, your account balance would be reset to zero'. I queried this and they confirmed they would take the money - it would no longer be mine. This doesn't seem right? .. I have never discussed any potential gambling issues with Swanky, nor self excluded from them or any of their sister sites. I have deposited and won - and they say if I were to self exclude I would not be entitled to my winnings or my original deposits? Any help would be apprechiated - Cheers, Kev