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Hi, I'm having issues with Optibet verification (KYC) process. They require following: Proof of credit card payment Provide bank statement with visible deposit from your credit card to our site. IBAN number, bank name, your full name, date, card number/details should be visible in a screenshot or PDF file. In a screenshot full website URL should be visible. The problem is that in my bank IBAN numbers are shown only in the bank statement with regular bank transfer, not in the credit card stream. Operators are not willing to accept the document of bank transfer but only the cc payment with IBAN numbers. Have you come across anything like this? What to do when a casino ask something that you can't provide? I think no other casino have the same kind of requirement for KYC process?

Just wondering guys if anyone's having any problems tonight? Every time I go to reply it automatically redirects me to the full reply page which is fine but inconvenient and it shouldn't be happening. Just trying to figure out of it's my computer of an issue here. TIA.

Hi All, First let me tell you that BETAT casino is a superb casino with a nice customer service, and I really enjoy playing there. And the problem is mostly my fault: I made a new personal email-account and totally forgot about my old email-account, which I had used to make an account at BETAT. So I made an account with BETAT with my new email not remembering that I already had a account at BETAT (dumb I new, but honest mistake). Now when I noticed that I already made an account I immediately contacted BETAT and came to an agreement that the older account would be closed. Now offcourse I win with the new account and during the withdrawal they righteous say that I have two accounts, but they say that both account are still open... I stupidly have no hard proof of the correspondence I have had (only vague a name), and now I'm afraid I will lose all the money. Do you guys have any recommendation to what I can do or is it just wait and hope for the best result? Thanks in advance!