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Hiya guys, this is a subject both me and valleys could do with some help on. He doesn't had a drivers licence or a passport at the moment, so when he started playing at casinos and wanted to withdraw we realised he needed identification, so I went online for him (I do everything for him btw lol) and looked for official forms of ID and the only one that is approved and issued by the UK government is called a CitizenCard and its a cost of £36 I think (for a quick special delivery). If you don't have a passport or drivers licence you have to get like a 'pillar of the community' which must not be a family member to sign your paperwork. They have to be in a very important profession like a policeman, doctor, probation officer etc, and they need to sign that you have provided them with identification of your self and confirm you are your age and the right person. It is then sent for approval and issued. There are clear details on the back of the card which show it is OFFICIAL ID. On the website there is a link for a TV program that was on regarding the awareness of these cards. Apparently there were lots of retailers and security men for pubs and things like that that were refusing to accept the ID, this is apparently down to the fact that not enough people know about the ID. there is a form you can complete if you are ever refused the card and they contact that retailer, but this is of course only for pubs and restaurants, there is no help for if your refused online. Valleys have had a few problems with this card, where some just wont accept it. videoslots is his latest victim. They won't give a reason why they can't accept the card yet their terms and conditions clearly state a firm of ID is a Government Approved ID Card' this is exactly what they provided. He has asked them for an example of the card and what they mean for UK players because we both know that there is no other official card (which isn't a fake)that is issued and approved by the government. He has yet to have a an answer. Aren't they in breach of their terms and conditions if they are going against what they have declared? He isn't bothered about the videoslots account at all but obviously I meant elsewhere on the site that he has recently made a withdrawal for £700 + at a Playtech casino so there is no doubt they will ask for ID....he doesn't want there to be a problem. I have supplied two pictures of the front and back of the card for you to look out I have blurred his face and details. The card is a CITIZEN CARD so you can find the related website through google. I was wondering if Valdes or luciana could possibly dig up a bit of information on this for me as I know you got a lot more resources than us and we feel we are at a dead end with it to be honest. There are loads of casinos that have accepted his ID with no problem at all...so its obviously the official ID that is required........hopefully you can help us I have had to put a funny face and text over his details....it's quite funny and he is soon going to kill me but on a serious note we would be grateful for any information on this matter or if anyone else had had similar problems