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Greetings A.G Community , After being on a 6 year Tour of Duty in the Gambling Jungle I have to say that I've seen them come and I've seen them go Played at Quite a Few Casino's in My Time and learned a lot of lessons along the way. In particular I've found that when Choosing a Casino one should allways test them out first : see if everything is running stable , Examine their casino in detail from reviews and read player feedback , Examine Their Terms and Conditions , Note how professional , informed , and Courteous their Customer support is and how contactable and readily available Customer support is (Live chat , e-mail , and etc) , how fast the turnaround is for withdrawals , and how ...reasonable and flexible they are when it comes to cashing out. Others may have their own opinions granted and I look forward to hearing them but in my opinion the most solid casinos you will find currently are the following in this order : 1. Videoslots Casino 2. BitStarz Casino 3. IWcaino 4. Guts Casino 5. 32 Red Casino 6. Betsson Casino 7. TRR Casino There are others deserving but for the moment these I consider to be Solid , Safe , and Reliable to the core.

Greetings Community , Just thought i'd start this topic to see what players like to see in a good casino one where they feel comfortable spending money in on an ongoing basis Ill advance the first theory this is what I like to see in a casino I know its not a perfect world but these are my ideal conditions : A Good Casino Should Have : 1. A Good Website where everything is clear , precise , Updated Zero Second , stable (no ****** game errors etc) , and fast loading . 2. A Stable Connection with regards to website (instant play casino's) , and downloadable clients . 3. Compatibility with all the main browsers (not 100 percent essential but a good idea) . 4. A Large Selection of Casino games e.g Slots , Bingo , Scratch Cards , Video Poker , and etc etc (And structured well with a search capability to find things easily) . 5. A Live running Return to Player Percentage for all games displayed in real time with each game . 6. 24/7 Professional Customer Service : Live Chat , Phone , and Email (With Fast Response Times) . 7 . Good Promotions i.e a good reward system encompassing ongoing monthly reload bonuses , Reward Points for Cash/Free Spins , and Good promotions in General Ongoing etc . 8 . The Casino should be located in a reputable jurisdiction . 9 . The Casino should be audited and the Return to Player Percentages be Public Knowledge. 10. The terms and conditions should be clear and precise nothing should be hidden and the flexibility of the terms should be friendly to the customer for example lets be realistic forbidden games whilst using a bonus is a bit over the top everything is subject to a random number generator there's no such thing as a sure bet. 11. There should be no limits with payouts if a Casino can accept no limit to deposits it should be the same with withdrawals (within reason I accept that some casino's are structured according their capital base that's acceptable but in perfect world no limits would be good) . 12 . Withdrawals Should be Fast : E-Wallets Instant , Cards 2-3 Business Days , and Bank Withdrawals 3-5 Business Days (Emphasis on "Instant") . 13 . There should be no Pending Times Verification should be a live process and the first withdrawal should not take longer than 5 hours and If pending times exist there should be a manual over ride otherwise is simply a relic of the past and simply delays withdrawals common knowledge. 14 . There should be open communication with reputable gambling forums in regard to player dispute's and mediation , discussion of casino pro's and con's , and etc . 15. In regards to Maximum bet restrictions which I disagree with to begin with as once again everything is a roll of the dice bonus or no bonus chance of loosing it all regardless : it should be technically impossible to exceed the maximum bet or play on a restricted game (which again I disagree with for the aforementioned) . 16. Verification should be simplistic , flexible , and fast 1 hour tops if not faster and should not encompass the need for notarized Material for simple matters when I say simple a million dollar win compared with 10 or 15 grand for example. In a perfect world yes these would be my requirements .

I do have a bonus offer for you today but first... I have to tell you about what Jackpot Capital Casino did for one of its players. Debbie B, 61, has been playing at the popular online casino for many years and is well known to most of the casino’s customer service staff. Recently she was chatting with one of them about a casino bonus offer when the subject of her daughter’s wedding came up. Button mentioned that she was disappointed that she couldn’t be more help to her daughter, who got engaged on Valentine’s Day, and said it would be a great time to get lucky playing slots. Really just looking for a little moral support from the staff that have become friends over the years, Debbie certainly didn’t expect what happened next. The CS rep was so moved by what Debbie had told her that she went to speak with Jackpot Capital Casino’s manager, Oliver Smith, right away. Without hesitation, he told her to give Debbie the $1500 that she needed to make her daughter’s wedding dream come true. “My boss is a real softee,” said the customer service agent. “I knew when he heard Deb’s story he’d want to help.” “We can’t do this all the time, of course,” said Smith. “But Debbie’s been playing with us for a long time. We all know her. So we’re really happy to help out.” “You know, it’s not just the money,” said Debbie. “Their generosity is wonderful, of course, but just knowing that the staff takes such a personal interest in players is really something. I’m really touched.” So here's the bonus I promised Make Your Wishes Come True Bonus 50% up to $400 + 50 Free Spins on Aladdin’s Wishes Coupon Code: YOURWISH Valid until March 20, 2016 The $110,000 Golden Eggs Easter casino bonus event begins Monday. $80,000 will be awarded to frequent players and, to give everyone a chance to win, another $25,000 will be given away in random draws and there’ll be $5000 in special prizes for Facebook friends. More info on that coming up.

Hello everyone I know we have discussed Live Chat in depth in many threads here but today I have a new question to ask! I find nothing more annoying than going to Live Chat and asking a question only to be told to read their terms and conditions! This has happend to me many times, while other casinos will just give you the answer. Everyone know's I'm a stickler for not reading the t&c's and this isn't about that, it's not that i'm being lazy and just not wanting to read them and even though the answer to my question will be in the t's I am asking customer support for them to tell me the answer! It's so extremely rude in IMO to be told to read the t's and them not give the answer. This leads me to two conclusions: 1. The live chat agent doesn't actually know the answer OR 2. They are just too lazy to tell you Both are outrageous which ever one it is. I have worked in customer service since I was 16 and got my first job in a car insurance firm, i've worked answering the phones, dealing with complaints accessing customer service and never once if I have been asked in my job to answer a question have I told the customer to check their policy documents!! It's just ludicrous! If I didn't know the answer I would always find the answer! That's what customer service is. Customer service means you provide a service to your customer and not tell them to find the answers to their questions themselves! If the live chat agent doesn't know the answer then thats just terrible IMO. If the casino don't train their staff to know the ins and outs of their OWN TERMS then what's the point in even employing staff. I can tell you one thing if I was a live chat agent, whether or not the casino trained me to know their terms I would make it my duty to know them anyway. I would want to be able to answer my customers to the highest standard not fob them off and tell them to read the t's! #NotAcceptable So that's my rant over over for the day anyway. I just wondered whether anyone agreed or even disagreed with me and whether this would bother you or not? Let me know below, or if there is anything else you find unacceptable post it below. P.S To any casino managers reading this post you really should know that this is very bad practise and SO UNPROFESSIONAL! When I am asking Live Chat questions one of the reasons may be because I am deciding wehether or not to deposit, and being told to find my own answers basically is definitely not pursuading me to make a deposit!

Hi, I wonder why they are betting limits on different Sport betting lines.

I think that most of us here have alot of experience with different customer services, so from my own experience, I decided to make Top 3, The best and worst. It is only about casinos where I have played more than once or twice. Best: 1) Redbet 2) Mr.Green 3) Guts Worst: 1) Betsson 2) Nordicbet & Maxino (Same guy) 3) 24hCasino