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[Posting on behalf of my partner] So...He's recently made a withdrawal and it's probably been over a year now since he's withdrew there so he deposited using a new card. Once he requested a withdrawal BETAT then requested that he verify the two other, old, cards he had on his account, even the one he's never used to deposit. The problem here is that he no longer has those cards, both are old cards which have been replaced. Anyway, I think he's managed to finally overcome that obstacle as BETAT finally got their head around the fact he doesn't have the cards!! Now he's having an issue with his current card. The picture he sent they wouldn't accept because he didn't cover the middle numbers of the card! So I've resent the picture for him and we're awaiting the next reply. My main point in posting this though is this is not the first time we've experienced problems with old cards! I just don't know why some casinos are persistent in verifying cards that don't even exist any more. Anyone else had any similar problems?

Hi All, First let me tell you that BETAT casino is a superb casino with a nice customer service, and I really enjoy playing there. And the problem is mostly my fault: I made a new personal email-account and totally forgot about my old email-account, which I had used to make an account at BETAT. So I made an account with BETAT with my new email not remembering that I already had a account at BETAT (dumb I new, but honest mistake). Now when I noticed that I already made an account I immediately contacted BETAT and came to an agreement that the older account would be closed. Now offcourse I win with the new account and during the withdrawal they righteous say that I have two accounts, but they say that both account are still open... I stupidly have no hard proof of the correspondence I have had (only vague a name), and now I'm afraid I will lose all the money. Do you guys have any recommendation to what I can do or is it just wait and hope for the best result? Thanks in advance!

I have been a loyal player at Betat for some time now, and have often praised and recommended them on forums like this, but it seems that is now going to all change. It seems Betat no longer care if you are a loyal player, as for some unexplained reason, I was told by their CS that I am no longer eligible for their bonuses. This is even more surprising given I rarely play there with a bonus, and have only ever made one withdrawal there since joining. What's even more surprising is their big campaign and email notifications since the start of the year stating how great and plentiful their bonuses are each month, including a monthly 100% deposit match, 50 free spins each week if you deposit $50, and various wagering bonuses starting from $3,000. Whilst these bonuses still weren't great compared to many other sites, it was still a nice way to reward their loyal customers, and I enjoyed using the monthly 100% bonus, and often getting the free spins from my weekly deposits. Well, not even a full 6 months into the year, and it seems Betat's great bonus campaign has now ended for a select group of us loyal players. I went to make a deposit yesterday, and as usual checked the promos to see what was available. To my surprise all that was available was a monthly wagering bonus where you receive a bonus chip if you wager a certain amount during the month. There was no monthly deposit match and no weekly free spins offer, and to my horror the monthly wagering bonus was set at $10,000!!!! When I asked their CS why all the bonus offers were gone, the only response my loyalty was worthy of, was sorry but those offers are only available to some players and I wasn't eligible. Needless to say, I returned the sentiment and decided to deposit elsewhere, and will do so from now on. I have never been a bonus abuser and the majority of my deposits are straight deposits, so I can't understand why I am now all of a sudden obviously bonus banned. Worse than this is the lack of communication, which being a loyal player, it would have been nice to be advised by someone of these changes and why. For me it seems like Betat no longer care about loyalty, and that's a huge shame. In reality, the only real attainable bonuses they offered each month was the single 100% bonus match and the weekly free spins. Given what some sites offer these days, I honestly can't work out why they would ban a loyal player from claiming these when their overall bonuses are so few. Another once great site gone down hill, and another who loses my business. Anyone else had the same experience? How's this make you feel?

Do you all remember I mentioned a contest that me and Jay from Betat/Slotty Vegas are running? Well, guess what it's starting TODAY. I know I said the 1st Feb but I have a really busy weekend so I thought I would start it today. THE CONTEST & THE RULES - To take part in this contest we want you to create a Valentines Day Poem - Create an original Valentine's poem, including either BETAT or Slotty in the poem - You have until Valentines Day 14th Feburary 2014 to submit your poem - Two winners will be picked at random by me and Jay - The winners will receive $25 to their Betat/Slotty Vegas Casino account which carry a 20x WR and 10 X max cash out Everyone can take part in this contest even if you do not hold a Betat or Slotty Vegas account you can still take part for fun. I know some of our members here can't play at either casino but just take part and lets have a laugh. The winners will be notified on the 15th February. Jay will contact you for your username. Please can you confirm at the end of the poem whether or not you have an account with either casino so we can select the winners from this. GOOD LUCK AND THINK LOOOOOOOVE

We have a brand new exlcusive club here at Ask Gamblers called the prestigious Certificate of Trust. Only the best and most trusted casinos will have access to this exclusive club. And guess what we have just added the very first two casinos to the club. As you can probably guess from the name of this thread it is of course Betat and Slotty Vegas Casino. If you would like to read more about our exclusive club you can read our great article by one of our lovely writers here Well done to Betat and Slotty Vegas for this great achievement - Look out for more casinos being added soon

Hello everyone I just thought I would let you know I have a little contest for you all that will be starting on the 1st February and will run until Valentines Day 14th February - Thanks to Jay @ BETAT and Slotty Vegas Casino. My lips are sealed tight for now but look out for the contest that will start on the 1st February. Everyone can take part but there are two prizes to be handed out so in order to win you must have an account with either BETAT or Slotty Vegas Casino See you all back here on 1st Feb

It's September, and a whole new month of promotions. I'll be in often to let you know what's going on. You can look forward to - - Our classic 100% Matched deposits - Weekly Free Spins giveaways for all depositing players - Round based promotions offering Free spins on top games - €100 bonus just for wagering on our Wager Safari - An awesome double matched deposit for table games - Mid-month 50% deposit match Sidekick - Monthly 100% Reload + NDBs and Free Spins - Exclusive 50% weekend cashback on 4 headlining games - Huge Reload bonuses for depositing players - The BIG One – 100% Cashback Weekend

Goodbye July but hello August! There's plenty going on this month at BETAT Casnio like 100% Deposit Matches, CASHBACK, free spins and month long promotions. Be sure to check in here or the casino often to see what's going on.

Join us throughout July as we help rock out your summer with our music-themed promotions. You can look forward to a monthly wagering promotion, CASHBACK offers, and deposit matches up to 100%. There may even be a surprise or two. You can find out what's active by checking your emails, logging into the casino and clicking the 'my bonuses and promotions' tab and following along here in AskGamblers. Don't forget our WINAGRAM promotion too where you could have your winning screenshots doubled up to $250. Simply opt in and post your screenshots here in the forum under the relevant thread. Always be sure to check out the terms and conditions when opting into promotions and if ever any questions, don't hesitate to contact live chat, email support, or drop me a message here. I'm never further than a pm away. Good luck!

Hey everyone! After much anticipation, we're proud to announce the launch of our NetEnt portfolio here at BETAT Casino. We've introduced over 150 new NetEnt games for you to enjoy along with our current portfolio of over 350 Microgaming games! If you're new to BETAT Casino, you can open your free account (don't forget to use your AG link) and take advantage of our welcome pack where we will double your first two deposits as well as award you 100 Free Spins on the house! Any Qs, send me a pm.

EXPIRED!! It's June and we're starting things off with a 100% Match. So saddle up and let's get this month going! Login and claim yours today This offer can be claimed between 00:00 CET and 23:59:59 CET on Sunday 1st June 2014. A maximum of C$50 in bonus funds will be awarded for this deposit. The maximum bet applicable for these bonuses is in the value of 6.50 units of the currency specified by the player at registration. Any bet larger than the stipulated maximum amount of 6.50 units will contribute towards any winnings, however only the maximum amount of 6.50 units will contribute towards the wagering requirement.

Ever wanted to try TWO NIGHTS IN A REAL HAUNTED HOUSE? Then this promotion is just perfect for you! Partake in our BONE VOYAGE promotion which runs THROUGHOUT OCTOBER and you and a friend may find yourself sharing a couple of nights of chills and thrills at the infamous haunted JAMAICA INN in Cornwall. All you need to do is play on five different days throughout the month to take part. Spread your wagering over 5 days and you’ll get a free €50 bonus thrown in your account on the final day of wagering! All who complete the wagering will enter the our BONE VOYAGE raffle, where a lucky player and a guest will get to experience the rush of staying for two nights at the infamous haunted layover, the Jamaica Inn in Cornwall. Have you got what it takes to spend two nights in a haunted house? Get your goosebumps going and join the fun with BETAT!

Hi All, I would like to post a case study we produced for "The Dark Knight Rises", so people can view and read if they wish to do so. We were asked by one of our players to analyse their game session on another casino, in order to understand their game pay-out on a particular game. The customer could not understand the pay-out of the game;more specifically when triggering the free spins within the game round and was confused due to the pay-out of free spin credits on respective win lines which were not matching the pay-out value as described within the pay table of the game, in relation to the bet that triggered them. Please find below the link: CASE STUDY Kind Regards Constantine