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so me and my partner registered for dream vegas, our first and only deposit thus far was for £28 and a 100%. after beating the wagering we withdrew £250. we opened the account under my details but deposited with my soon to be wifes card, the withdrawal was declined, account closed and the bank card removed from the system because apparently the dont let you use someone else card, i can prove to them i had the consent and give them evidence etc but any time i speak to the live chat all i get is i broke the terms and conditions and there is nothing they can do. this is a joke, im not a criminal or a fraudster and have never made this "mistake" before. they have never offered a solution for example to show evidence of my wifes approval to use her card or maybe they could peak to her and she can confirm . but no they are no help at all and its stressing me out that they can get away with this. is there anything i can do?

After dealing with my first horrible casino experience with Raging Bull Casino, I started thinking about whether or not the owners/supervisors of the casino actually sat there staff down and explained how they get over on their slot and casino players to even better their profits. For example "the missing documentation routine" "the delaying document confirmation" "The way they coax weak players to reverse/go below their withdrawal limit by leaving the funds in their playable acct". I mean we all know casinos do these things on purpose to maximize their profits, but do you guys think new employees are taught these antics or do you think it's just a known secret between "regular" employees like the customer service reps that the higher ups do this? Part 2 of my curiosity is that if all employees are briefed on how to make things as frustrating, difficult and tempting to their players could you do it? I mean a job can be hard to come by at times and people have families to feed so of course I think some could do it. Not like doing it but do it for their job. I know that since we all gamble this could sound like I'm testing you guys character... Well I Am. Lmao All in fun tho. I will answer my own questions below.