Cclarkee

that is true, it's because the UK licensing laws are different to the rest of Europe and if 888 don't follow them they could lose their license that's why they are trying back pay all UK residents, sorry to hear you ain't getting any refund mate.

sorry Niklas I just seen your full post, I would give it till middle of next week and if you haven't heard anything from them then give them another call, and you should definitely get your money it's just a matter of when

sorry Niklas I just seen your full post, it never popped up on my feed, I saw give it till the middle of next week and if you don't hear anything then try ringing them again and you will definitely get your money it's just a matter of when

Niklas do as they say and send off the required documents by replying to their email and you should get a notification that they have received you email then within 7 working days you will be refunded the amount they state. it's not a scam although it looks like one it's actually genuine

I question my refund 2 weeks ago and they responded within 48 hours saying they owe me another 300 to which they paid within 4 days which was fast

Chris I would definitely get in touch with them, it should only take 7 working days to get refunded from the processing email you received also there should be the number to call them on further back in this thread

It was a long shot and I said I would check into my bank statements myself which was a bluff and it paid off plus it doesn't cost anything to try your luck, happy days

After seeing others on here question the amount refunded I thought I'd question cassava myself on the amount I received to which the have responded saying they have found more deposits made by myself and they will refund them, so I advised others to question their refunds all it took was a reply email to the original email they sent me with the reference number

I received a payment over a month ago but after seeing several of other people posting how they have not received a correct refund I have now emailed them to look into it deeper and I have said I too will look into it, will keep you all posted on the outcome

I got paid out last week so it's all genuine, it's just a matter of being patient and you will get your refunds

Mine has also gone in, enjoy your weekend everyone and don't waste it gambling lol

I received an email last week saying I would be refunded in the next 7 business days and it's been 4 days and still nothing so they got till Tuesday, will keep you all informed

I'm laughing at the fact that I went onto a different forum and everyone was saying how stupid someone must be to believe it is a genuine email and that most of them have just deleted it, whoops looks like they're the stupid ones lol

That's brill news, hopefully rest of us get ours soon, don't go gambling it all away lol

I agree, they could of give us a number to contact and then give us some of our details what they should have as proof it's genuine and took our details over phone, but if they say do it by email it could be so they have evidence in black and white that they are doing something about the security error they made