videoslotheaven

Its been a week tomorrow. They keep switching between the manager has to review and finacial department is prossesing. Maybe they are out of money. That is the last time i will be playing with any casino from the Direx NV group. Or any Curacaou lisensed one for that matter. Seams thos casinos do whatever they please without any consequenses for them. There is really no excuse for this behaviour. I have won on almost every deposit there, maybe they are trying to piss me of so much that i will close my account.

I posted the complaint a day ago. Its not been published yet. Leo how didd u get them to prossess it?

Hello there i have been lucky at this casino and won big 3 times now. First time it was with bonus, sent documents and they prossesed my withdrawal within one day. Second time they ask me for a selfie with my id even tough im already verified. Then they say the manager had to approve or look trough my play??? No bonus was taken the win was 1500 euros. But they approved it same day. Then two days later i deposit again and win again 1000 euos and now they are stalling and stalling. Same bs about manager but i diddent use a bonus so what is there to check... then today the 5th day of waiting they claim finance department. And they cannot give an answer if it will be sent today. I submitted a complaint here against them. Why do allot of these more unknown casino brands employ these tacktics? What is the point of the delaying?

Thank you so much askgamblers and valdees. Also thanks to galaxy pig fore sorting this and even throwing in some compensation. Money arrived today :-) so now i am going to spend thats cash on buying a top modell tv i have been drowling over :-)

They sent the money via bank so I guess I'll update you when it arrives

I sent the screenshot, but 5 minutes after i sent they said that they wanted my banking details, to send the money via this method instead. If possible can you hold my complaint to see if they keep their word this time?

No they didd not prossess my withdrawal. I asked chat again and they said he assumed they would prosses today. But still no money.. I will upload the requested screenshots to askgamblers later today at work now.

It says i have reacived a new private note regarding it but i dont see any messages in my profile.

They contacted me now saying my payment will be prossesed tomorrow morning at the latest.

Can someone here contact the casino for me and try to help? I tried resubmitting my complaint.

6 days now and still no money. Ask chat again this morning and they say they will contact finacial department and provide me an answer. But it newer comes. So much for certification. Worst experience i ever had.

They never updated me via mail as they said. I asked chat again and they said they will notify when the financial department answers. I asked again when can i expect to get paid. They said monday.. I submitted a complaint here now as these delays are not within the casino info here on askgamblers or even the casinos own terms. If i get paid next week that would be 7 days waiting fore a skrill withdrawal. I dont understand why they cannot send it today or this weekend.

Not sure, i sent the documents on thuesday. Havent eard anything so during the daytime thursday i asked chat. He told me the finantial department is working on my withdrawal... havent gotten any email about my documents. As i said support seama to be very lacking, and also very bad english speakers. I would suppose that a cerified casino would pay abit faster than this? When i use skrill i pretty much expect instant cashout after account is verified.

Yes i think they have changed the system since i signed up. But maybe the "welcome package" i got when i signed up was still connected to my account. Still waiting on my withdrawal tough. Extremley slow payments to be via skrill.

Yes, its beacause i opened my account a while ago but only deposited once since i could only use skrill there. Thats why i deposited there again now because i had some money in my skrill account. But reading one of the complaints on your site here: Aplogies for the delay in replying - I was having my account set up by the ever so helpful AskGamblers team. "Our current "take-off" promotion rewards the player with freespins based on deposit. The freespins will be granted on the next working day. Also, the promo contains a first deposit bonus which is rewarded post wager. Player have to wager money first before the bonus is available to his real account. Advantage is that after the bonus is granted, the player can dispose of the money without limitations, including withdraw it anytime. In regard of T&C this means that user have to make a turnover of 35 times the deposit amount before the bonus is granted and added to the player balance. This seams to be the bonus that i had reacived