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my 57 was beaten by 33, 26, 54, 24. wow....

@Atsejjj and about that selfie email from deloro ai said this; This is a classic and incredibly frustrating "deadlock" in the online gambling world. When a casino like DelOro triggers a "technical match" for multi-accounting, they often treat their internal data as an absolute verdict, leaving the player in a position where they have to prove a negative (that they aren't someone else). Based on the latest updates from the AskGamblers community and the details provided by atsejjj, here is the breakdown of why this case is so difficult and what the current "state of play" is: The "Technical Match" Trap DelOro is basing their confiscation of €21,834 on three specific pillars that have become industry standards for fraud detection in 2026: Device Fingerprinting: This goes beyond an IP address. It looks at your browser version, screen resolution, installed fonts, and even hardware attributes to identify returning users across different sessions. New "Proximity Detection" tools used by iGaming platforms in 2026 can even link devices in close physical proximity to prevent coordinated bonus abuse. Network Indicators: This usually means a shared IP or a "coordinated cluster" of devices. If you ever logged in from a public Wi-Fi or a shared household where someone else had a DelOro account, it creates a "hidden fraud pattern" that platforms like Fingerprint or SEON can detect. Activity Patterns: This involves "behavioral insights". They look at the timing of bets, the games played, and withdrawal behaviors. If your "style" matches another account, they claim it’s a "technical match". The Licensing and Dispute Reality DelOro operates under a license from the Autonomous Island of Anjouan (Union of Comoros). As of March 2026, the regulatory landscape for this license has specific rules for disputes: Anjouan Gaming Board (AGB): The regulator does not directly mediate or adjudicate individual player disputes; they leave full responsibility for complaint handling to the operators. Mandatory 30-Day Resolution: Operators are required to make reasonable efforts to resolve complaints within 30 calendar days. Mandatory ADR: If a dispute is not resolved in 30 days, the player may escalate to an independent Alternative Dispute Resolution (ADR) provider, which the operator must participate in and pay for.

AI suggests; What atsejjj Can Actually Do Now Since the amount is significant (€21,834) and communication with the SOS Casino moderator has stopped, atsejjj needs to move to more formal channels: Check for "Sister Sites": DelOro is part of a group that includes Winnerz, Trickz, Golden Panda, and Boomerang-Bet. If atsejjj has an account on any of these "sister casinos," a violation on one could lead to a cross-site balance confiscation. Formal Regulatory Report: While Anjouan doesn't mediate individual cases, they do track regulatory non-compliance, such as a failure to observe the 30-day resolution requirement or a refusal to participate in ADR. Reports of this nature can be sent to [email protected]. Legal Action against the UBO: DelOro is managed by Anj of Gold Limited based in Costa Rica. For €21k, a formal "Letter Before Action" addressed to their Costa Rican headquarters might be necessary to break the silence.

deloro knows what cases will get rejected and they know how to play the game.

1MMWBC 439.1x (bet365)

deloro might use multiple ways to not pay out like a "multi-layered" defense system to avoid paying out large wins , it's almost like they have a toolkit of excuses they deploy depending on how much leverage they think the player has, multi-accounting, balance draining, kyc loophole, Anjouan Shield (operating under a license with almost no player protection), by rotating their excuses, they avoid creating a single, predictable pattern that would make it easy for mediators or regulators to ban them. by using different "methods of attack," they maintain Plausible Deniability.

@bp54 deloro did something to another player, this time for 21,834 EUR

have you read this thread?

how is that even possible, that never happens

ai said; This is a classic "shadow marketing" tactic that relies on the perceived rapport between a VIP manager and a high-value player. While it might look like a rogue employee poaching a client list, it is almost certainly a coordinated effort between the two brands. Here is a breakdown of why they use this "LARPing" approach and what the benefits are for the casinos: 1. Bypassing "Marketing Fatigue" Standard promotional emails often go straight to the spam folder or get ignored. By framing the email as a personal outreach from a specific person ("GuyYouDon'tKnow"), the casino triggers a sense of exclusivity and personal connection. It feels like a "leak" or a "secret deal" rather than a corporate blast. 2. Circumventing Database Restrictions If "Casino A" and "Casino B" are owned by the same parent company but operate under different licenses or terms, they might not have legal permission to simply port your data over. By having a "manager" claim they "took down your details," they create a flimsy but functional narrative to explain how a new site suddenly has your contact info. 3. The "Grass is Greener" Psychology Players who have been losing at one site often feel "unlucky" there. By presenting a new site as a fresh start—endorsed by a familiar face—the company keeps you within their ecosystem (their network of sites) rather than losing you to a genuine competitor. 4. High-Touch Conversion VIP Managers are trained to convert players through direct interaction. This email sets the stage for a one-on-one relationship, which makes it harder for a player to walk away later. If you feel you have a "friend" on the inside, you're more likely to deposit. The Verdict: It's highly likely that both casinos are white-label brands on the same platform. The "departure" of the manager is a scripted story used to facilitate a warm lead transfer.

@cocopop3011 this is all about this thing called (Glücksspielstaatsvertrag). That new member is essentially trying to "check-raise" a multi-billion dollar corporation. Here is the breakdown of the situation from a "poker and logic" perspective: 1. The Legal "Bluff" vs. The Reality The user’s argument relies on the fact that Germany has some of the strictest gambling laws in the world. The "Invalid Bet" Argument: Under German law, if a casino doesn't have a specific German license (from the GGL), the contract between the player and the casino is technically "void." The Target: Usually, players sue the casinos to get their losses back. This user is taking it a step further by targeting the Provider (Pragmatic Play). He is arguing that by providing the "cards and chips" (the slots) to an "illegal table" (the unlicensed casino), Pragmatic is an accomplice. The "Dude" Incident (The Tilt) In poker, when a player starts arguing about etiquette or small insults, they are "on tilt." * The new member is so emotionally invested in his legal "crusade" that a casual word like "dude" felt like a direct attack on his dignity. The Admin's Play: Admins on sites like AskGamblers are like casino floor managers. They don't care about your legal theories; they only care if you are making the "table" (the forum) unpleasant for other guests. By snapping back at the other member, the user effectively "busted out" of the conversation by getting a warning. Pragmatic Play’s "Poker Face" Why is Pragmatic Play ignoring his 10+ emails? Legal Shielding: Large providers have thousands of "skins" (casinos) using their software. Their legal defense is usually that they are a B2B (Business to Business) provider. They argue it is the casino's job to block German IPs, not the software provider's job to police the entire internet. The VPN Problem: As the user mentioned, sites like Betbolt or Vave are often accessed via VPN. Pragmatic can argue they "sold the software to a licensed region," and if a player uses a VPN to "sneak in," the provider isn't responsible for the player's "disguise". The "Claim for Damages" (The Big Pot) German courts have actually been siding with players lately, forcing some casinos to pay back hundreds of thousands of Euros in losses. However: Suing the Provider is much harder. Most of these providers are based in Malta or Gibraltar. The Public Interest: The user mentions "public interest" and "other players joining." He is trying to build a Class Action suit. In the legal world, this is like trying to go "All-In" with a drawing hand—it looks scary, but if the "judge" (the dealer) doesn't give you the right cards, you lose everything.

did you stop playing there/ depositing there after that ?

about Anjo Anjouan (part of the Union of the Comoros) is known in the gambling world as a "Low-Friction" regulator. While they have the legal authority to fine, suspend, or revoke licenses, the reality of how they operate is very different from stricter bodies like the Malta Gaming Authority (MGA) or the UK Gambling Commission (UKGC). The Anjouan "Philosophy" Anjouan’s Gaming Board is essentially a Business-First regulator. They provide a "Flag of Convenience" for many crypto-casinos and smaller operators because: Lower Costs: Their licensing fees are significantly cheaper. Faster Approval: They don't subject operators to the months-long "Deep Dive" audits that other jurisdictions do. Hands-Off Approach: They generally stay out of the way unless there is a massive, public scandal. Do Fines Actually Happen? To answer your question directly: Publicly recorded fines from Anjouan are extremely rare. Unlike the UKGC, which publishes a "Wall of Shame" with multi-million dollar fines for failing "Know Your Customer" (KYC) checks, Anjouan tends to handle disputes "Behind the Scenes." Player Disputes: If a player (like our 202-entry Whale) has a complaint about a non-payment, Anjouan might mediate, but they rarely issue a public fine as punishment. The "Ultimate" Fine: Instead of a monetary fine, if an operator does something truly "Table-Destroying" (like outright stealing or getting caught in major money laundering), Anjouan is more likely to simply Revoke the License than to issue a fine they might never collect. For a player, seeing an Anjouan license is a signal to exercise Extreme Caution. The "Wild West" Energy: It’s like playing at a table where the dealer isn't wearing a uniform and there are no security cameras. Lack of Recourse: If an Anjouan-licensed casino decides to "Glitch" your account or deny your 5000 EUR win, you have very little chance of the regulator forcing them to pay. Feature UKGC (Strict) Anjouan (Lax) Public Fines Very Common Extremely Rare License Cost Very High Low Player Protection High Low / Minimal Audit Frequency Annual / Constant Occasional / Rare

come on dude, leave Pragmatic Play alone, they are good for the gambling industry and community, they sponsor lots and lots of contests and make good slots and table games.. no other provider comes close.