harryheadbutt

Thank you all. Yes , play2win it is!
Afi4wins,Leodubbed, & cocopop3011
I cannot thank you enough for this grey area conclusion
I shall take the 250 as i am still happy to recieve something
The $50 chip was never given but am not about to worry
The wagerimg on that im guessing would be x100 or something quite out of reach
I am overwhelmed by AG response
And exactly what I was expecting given your stats and friendly/ straight up
Conversations i have read previously
That in my eyes is huge,
Given the fact that nothing is what it seems these days
You are a beacon of light in a dimly lit industry
THankyou once again...........Harry

You're most welcome, Harry. Always happy to be of assistance! 
And thank you for your kind words too. 

You can post the name dear, but just not the links like Afi mentioned. No one likes reading the terms but I'll be happy to do it to help someone out. And the reason why I posted that here for you is basically to say that if I was in your position I'd take the 250 withdrawal and just take it as a learning curve for the future. I know it's not what you wanted to hear and you'd hoped we could help you get the rest but your chances are very slim. Especially if they've already reduced the balance too.
 
And since they already added a free chip for you too I definitely think you should just cashout now and see if u can win again from free chip. 

Yeah, man. My curiousity is always the boss of me, that darn brains of me!

You're too curious not to? 
 
That makes us 2 cats of a kind! 

It's Play2Win indeed. I checked, I'm too curious not to

Mentioning the name of the casino is not a violation of the forum rules, mate. Posting external links, like a link to the casino, for example, now that is not allowed. So, please mention the casino name, if it isn't Play2Win Casino. 

Hi Harry - First of all is it Play2Win Casino you're playing at? I picked it up from the chat transcript, if it is then I just found this .... How much did you deposit?
 

I agree with Afi here, it seemed to me, the casino has a double terms and will used the one that fits them best. If your deposit is smaller than the bonus, then they will use the general terms and when your deposit amount is larger than the bonus amount, they will use the bonus terms instead. That's my opinion. It's a trick to pay their players as less as possible.

Yep, my Leo mate is also right. A tricky trick or not, but that's how casinos make money! Like it or not! 
 
Some things are so finely-printed that most players missed seeing it altogether. But if it is clearly indicated that the Bonus Term prevails in any disputes, then that's a solid fact for fighting for your rights! 

HI Harry, and welcome to the forum. Should have done this earlier...but forgot! 
 
Your case if rather a straightforward case, I'm afraid. It's either one or the other, no two ways about it. Firstly, it all depends on the Bonus Terms and the General T&C. Does the Bonus Terms indicate that in any dispute, the Bonus Terms shall prevail? If this is not stated in the Bonus terms, then the General T&C prevails, meaning, what the casino has offered to you was the best that they can do, not forgetting that extra 50 free chip that Stephanie has also offered to you.
 
In most instances, the T&C wins! In rare case, the Bonus Terms wins! This is a bit like Claire vs Trump...hahaha. 
 
Well, 1500 is indeed a lot of money, Harry, so perhaps you can check out all the terms again to be sure of yourself, before deciding to take up what the casino has offered, or go on fighting for the full Bonus amount win. It's all up to you now, 
 
If it's the full Bonus amount you want to fight for, then you can use Askgamblers Complaints service for assistance. No guarantee of a win though! Hahaha. 

This issue can be a real bummer indeed! 
 
I have experienced the same situation before, many years ago, but I cannot remember at which casino it was.
 
In such a situation, no two casinos would do the same thing! The Bonus Terms may state 10x the bonus amount, but the general T&C may state 10x the deposit amount. In some casinos, it is also clearly stated that if a dispute should arise, the Promotions Terms will prevail, meaning, the Bonus Terms. In others, the general T&C prevails. So it's like flipping a coin if you don't know the rules.
 
I've had both sides of the coin imposed upon my winning amount...once the Bonus Terms, the other the general T&C. Won one lost one. 

Hi. This is my 1st time posting and hopefull i am in the right place. Before submitting a complaint i thought seeking advice on a chatlog over a bonus might be sensible. Im not sure wether i can copy it to this forum under guidelines or not, but would like somebody to officially view it and tell me if i am an idiot or there is any substance to my concern. Thankyou all
Hi HarryHeadButt, 

Welcome to Askgamblers! Well, if you will ask chat logs are important proof that you may use for your query/concern. Like what Cocopop said, you can post the chat logs but not the external links without permission. Just be careful to post the chat logs because there are parts that you must not show to us because of its privacy maybe you can private message the administrator like Cocopop or Valdes if what parts of the chat logs you're allowed to post. If you think it doesn't have any problem you can post the whole chat log. Good luck mate!   

I think it depends on the contains of the chatlog, AG doesn't allow external link or strong language so, further than that I think you can post any chatlog here.
 
Welcome to AG by the way.

Hi harryheadbutt
 
Feel free to post the chat log here, however as Leo already mentioned we don't allow any external links so just make sure you remove these before posting. We'll have a read and offer some advice for you.

Awww Harry that really means a lot you know. I'm sure everyone involved will appreciate those kinds words, I know I do. Now it's time to enjoy the winnings you did receive. 

That is why it's important to have and wear a reading glass when getting a casino bonus and also be a caution for sleepless pals.     
 
As an experienced gambler, I'm aware that this was the hindrance of the casino bonuses there's no turning back if you made a personal mistake.

Thank you all. Yes , play2win it is!
Afi4wins,Leodubbed, & cocopop3011
I cannot thank you enough for this grey area conclusion
I shall take the 250 as i am still happy to recieve something
The $50 chip was never given but am not about to worry
The wagerimg on that im guessing would be x100 or something quite out of reach
I am overwhelmed by AG response
And exactly what I was expecting given your stats and friendly/ straight up
Conversations i have read previously
That in my eyes is huge,
Given the fact that nothing is what it seems these days
You are a beacon of light in a dimly lit industry
THankyou once again...........Harry

Thank you all. Yes , play2win it is!
Afi4wins,Leodubbed, & cocopop3011
I cannot thank you enough for this grey area conclusion
I shall take the 250 as i am still happy to recieve something
The $50 chip was never given but am not about to worry
The wagerimg on that im guessing would be x100 or something quite out of reach
I am overwhelmed by AG response
And exactly what I was expecting given your stats and friendly/ straight up
Conversations i have read previously
That in my eyes is huge,
Given the fact that nothing is what it seems these days
You are a beacon of light in a dimly lit industry
THankyou once again...........Harry

Thank you all. Yes , play2win it is!
Afi4wins,Leodubbed, & cocopop3011
I cannot thank you enough for this grey area conclusion
I shall take the 250 as i am still happy to recieve something
The $50 chip was never given but am not about to worry
The wagerimg on that im guessing would be x100 or something quite out of reach
I am overwhelmed by AG response
And exactly what I was expecting given your stats and friendly/ straight up
Conversations i have read previously
That in my eyes is huge,
Given the fact that nothing is what it seems these days
You are a beacon of light in a dimly lit industry
THankyou once again...........Harry

Wow.....
This is truly a lucrative industry isnt it!
 
Am i able to put the name of the casino here?
I dont mean for you great people to do the ground work for me.......
But would "Greatly" appreciate the general understanding of such terms read through your eyes
I have seen you help so many people and the stats are overwhelming
I dont expect anyone to do the boring t&c trails
But if i am allowed to print the casino name
I would be more than definitely happy going halves with the person that can pull this off maybe
( am i allowed to do that???) Sorry for any violation
But i see that as an incentive thats fair and not wanting of anything for nothing.
Once again i thankyou all for your time and congratulate AG on what it is and stands for