RedPhantom1982

just quick update on my letter sent to the Gambling Comission today to ask them...hang on, copy & is paste later this eve sometike. What a brilliantinvention for the lazys alike me Abnyhow, I really don't think Genesis Global knew to take me serious. To the theives at Genesis! tKnow this if nothing else.... This, my global friend, is just the start! Y¡ou deserve to be labeled, tarnished and your reputation all showing thr public who you truly are and what you really do! I don't and won't publish the lrgfry here Mr Global nbamd of theives, I Had a nasty surprise when you robbed my balance & withdrawal. I do hope you & your Global Theft colleagues like surprises, you!

Sorry, hold on a moment Pinnit. I'll read the comment in a few minutes. I was drinking coffee and came across this statement on Genesis Global official website (see below) and almost choked to death before I fell off my chair! Oh and ps: IBAS have replied so I shall let them take it form here for time being. I've let them know I've told Genesis they will be my next protocall some 24 hrs or so ago, and that genesis told me to go ahead, submit the complaint because their ruling and decision is final I also requested to speak to a supervisor, none available.

I've though the same thing Myself. Its not so easy to dismiss a person standing in front of you in your bookies refusing to leave until they take you seriously or you may cause a commotion and that isn't good for business. Enter the online gaming platforms and while many do have on street shops like william hill, coral and ladbrokes etc, the vast majority do not have physical on street shops, theirs is a virtual existence whicn makes it easy to dismiss with a click of 'End Chat' or 'Lock User acct' Its funny you should mention this cause earlier today when, for the third time I was typing and got 'Agent had ended the chat' I stared at the screen thinking 'Mate, believe me, your really lucky your not stood in front of me!'

anyhow, till tomorrow..... Evening all, and see u you tomorrow with a new upload or two.

I'm just not going to contact tnem again tried 4 times today alone. I shall take a trip to Blackwood civil and small claims court to Pick up a claim pack to fill in against this brand. I know they probably hear this daily and never happens but I'm not going to tell them, they will know about the case against them when they get notified they are named as defendants in a civil case my myself the plaintiff. I am deadly serious to the point of tomorrow, I will upload a copy of civil action and my statement I shall write them submit to the civil court in Blackwood. I detest the big company with limitless resources vs little man on street mentality. To quote Jack Nicholson: "You f'@&# with the wrong marine!" I will even do all I can to make a local journalist is on hand to write up local man sues rouge casino operator for obtaining money by deception, theft and damages for time spentnput of my life to get back what is rightfully mine. I'm civil court I don't have to prove beyond a reasonable doubt my case is deserving of a judgement in my favour, the Courts will rule baded on the preponderance of evidence or, who they belive is the more likely to be truthful and has a case. I am highly confident Genesis have underestimated the legal resource I have at my disposal and as said, they will do when the time is right. I am not a illogical person, if I didnt know already I have a case to bring, I would not bring it before a court.

in all seriousness I try to make light of this to cover for the reality that it's depressing and horrible to be treated like this to a company/brand you have been very loyal to. Feels like banging my head again a brick wall and quite literally ended up today with a migraine cause your treated like s#*@ by this company.

Well try asking them that same question as you see i have tried and the reply not only ignored the question but the answer given made absolutely no sense whatsoever in regard to the actual posed question. They basically take 90% of the win you spend ages wagering to get transfered to a cash balance and when thwy take that 90% don't you dare have the audacity to ask why! Genesis: "You breached out terms and conditions!" Player: "pardon? I have not! Which term or condition ate you alleging I violated?" Genesis: "Silence! You breached our ermmm, the condition that says... the terms u violated are... You broke Section B of rule 4 that hereby states: .... A player accepts that Genesis reserve the right to engage in theft of real monies balances citing the" We make this shti up as we go" rule.

When i asked them how exactly I have to brached their terms, and specifically which one this was the totally off topic non relevant reply: (Now of i said to you in revoking your legal right to drive and taking away your licence because you have committed an offence under the road traffic act wouldn't u think you have the right to a full explanation as to the nature of the offence they claim u committed. I can see the DVLA getting that passed a Judge of a judge asked Mr DVLA rep. what was the reason for this Revocation and the rep say: Ah well you see judge this is An ongoing issue and therefore your honor... Im afraid I'm not at liberty to answer that" Quite sure Mr DVLA would be told answer the very pertinent question or be held in contempt.

post deleted, double posted same message twice.

Thats clearly stalling tactics some casinos use to stall paying out, let's say £300, in the hopes that A, you would reverse the withdrawal before the ban on reversals came in and B, how some unsavoury brands get around this post reverseal ban is by not reversing the withdrawal, but delaying it for such a time as to maximise their chance of you deposit & 500 while the 300 is pending.. As underhanded as this may be, you do in this circumstance, get paid what you withdrew. Dealing with genesis group I'd snap your hand off of you offered me a delayed withdrawal, at least 'Cheques in the post' scenario is better than 'Cheques l in the Hypothetical post' The effort and my attempting to engage them to settle this amicably and them just outright not wanting to know and refusing to even hear me out of communication now preferring to simply deahsh 'Decision final, you lose, go away and... "Agent has ended the chat." Not kidding you it's not only mentally exasperating, but physically it just gets me down cause I am not rich, I don't have that kind of money to lose. To them, a grand is a chump change, and chump is appropriate word for the genesis treat loyal customers, as though they are simply chumps.

Anyway I am personally going to write to the UKGC and lay out this whole experience and associated proofs that what I am asserting can and is all backed by evidence and I'm going to ask that they seriously consider this instance, along with their own investigation, when deciding whether to reissue Genisis Global with a licence to operate.

even in that instance it wouldn't show as a real cash balance as under the casinos terms itself it states, as do they all, a cash or real money balance is withdrawable at any time. They would essentially be breaching their very own terms and conditions if they did this.

that's what I just said mate, and I pointed that out to the agent who quickly avoided answering and reverted to "Due to our licence suspension...."

I mean I have the screen shots which are clear 'Real money Balance: £1108,59. Now a non redeemable or non cashable bonus, even a capped bonus, would not go from bonus to real money balance because Real money balance is cashable and may be withdrawn at any time. If thia were from a bonus capped at £100 then if I have 670 at moment the wagering is completed then 570 will be removed automatically and £100 remaining them be moved from bonus to real money. They wouldn't convert anything to real money balance that was over a max capped amount. They only decided this was tha case when I requested £501 withdrawal and as u see above, 'Confiscated funds - £401' The honest truth would label it "Stolen funds - £401...."

no I've informed them, on advice of the IBAS themselves, that I have lodged this complaint with them and I tried to ask them do they have affiliation with a specific ADR I can go to and I got "We are not able to give details as our licence with the UKGC is suspended pending review... Which again is totally irrelevant and I pointed out that its the commission itself thta advises players go direct to the casino still if they have a complaint or dispute. "Agent has ended the chat"

Ask them a perfectly reasonable question as seen below, and you get a totally non relevant answer in context of question asked and then close the chat. They basiclly say "Our decision to steal £401 of the £501 you tried to withdraw, along with the rest of your cash balance, is final. End of conversation"

these people have taken over £1000 from my Cash balance claiming that despite my completing wagering requirements and the entire monies being transferred from bonus to cash that, upon my attempt to withdraw & £501 they informed me the win from free spins is capped at 100 (which is not relevant because it was from a deposit match bonus) and they removed all of my cash balance leaving a paltry £100 in the acct stating I can now go ahead and withdraw that should I wish. these basically stole a grand of my win and personally I hope this group never get their licence reissued.

I've asked the UKGC if, after their investigation is complete, they will publish their findings and I got a reply along the lines of they can't give any details at present, however, when their investigation is complete and a decision made, they will make it public. I also asked genesis directly what the suspension was for and no, I didn't think they'd fess up and tell me evrlerything lol but i emailed as a reply as they emailed me initially to inform me as a player their licence was suspended and they expressed a keen desire to be specific as to the reasons but said "However, due to the UKGCs active Investigation..." Anyone know of a better update as the initial action by the commission was an interim licence suspension.