eraynerdenn

I would recommend you to refrain from using such harsh words even though you are totally right to feel angry at LeoVegas casino for what they did to you.
 
The case was closed as Unresolved by AskGamblers Complaints Team last week. Considering the total number of visits for this particular complaint, I believe it was rather popular among players recently and definitely not the exposure any online casino would like to get on the internet.
 
All details here - LeoVegas Casino Won't Close My Account Permanently.  
 
This topic is now closed. 

It is all written on the casino's website - terms, conditions, responsible gaming procedures, etc etc.. The problem is that most players do not bother reading such important stuff. Not to mention that sometimes it is casinos who are acting contrary to their own rules...
 
Welcome to AskGamblers though. Feel free to share a few more words about you here - Introduce yourself to the world 

Leo Vegas have acted extremely unethically regarding this issue, and should not be trusted.
 
I recommend all players to boycott their site and play elsewhere.
 
They refused to close my account permanently due to the reasons I stated (unhappy with the service I was receiving), and then in what can only be described as a malicious personal attack, they labeled me a problem gambler without any proof what so ever, and permanently excluded my account without my permission.
 
It's important to note here that self exclusion is only available for problem gamblers at their own request, so not only did they disgustingly label me a problem gambler publicly without any evidence, but they then also acted illegally by permanently self excluding my account without my permission.
 
Funny how they didn't think I was a problem gambler when I was spending hundreds or thousands of dollars their per week without ever being offered a bonus of any kind over the 12 months I was a customer there.
 
If they really thought I was a problem gambler, then why did they wait until I complained about the service I received and asked for my account to be closed before they mentioned it?
 
I'll tell you why, because they are fabricated lies invented by them out of spite because a once loyal customer wanted to close his account due to poor service.
 
They are a disgusting organisation run by equally disgusting people who are not only unethical, but have no idea how to treat people with common respect.
 
I won't be taking it further, as I win in the end. They have lost a loyal customer who will know direct his deposits to a much more worthy site like Betat, and their unethical behavior and web of lies is now permanently on the Internet here in the complaints section for everyone to see.
 
As I said before, they treat you nice when there isn't a problem, but as soon as one is raised this is the disgusting way they react.
 
I advise everyone to spend your money at other sites who actually value their customers and treat them like human beings, not animals.

Is there any rules or 'fine print' about closing stated on the casino's website? I guess players must read any casino's handbook before doing business. I agree its another issue altogether if the casino doesn't publish rules about account closing. Legal intervention is the best possible way.

I would be very upset but if it is their final decision I don't know if there is anything else  you could do.

And you will never play at their casino, i think it is honest deal.
Do not be angry on things like this, bad things happens, but i really wish that for everyone of us and our lives problems like this will be our biggest problems
Push away this situation and relax, have a beer probably...

They have basically called me a problem gambler, did not give me a straight answer on any questions I asked, and then without my permission they permanently self-excluded my account.
 
Please note that you have to be a 'problem gamblers' to be able to self exclude your account permanently.
 
Please also note that if a problem gambler self excludes themselves from a casino that is run on the same platform as other casinos, then that person is also self excluded for the same period from every one of those other sites.
 
This means not only did they unfairly treat me like a problem gambler when this was never a factor, but they also, without my permission, self excluded me permanently. This means I am now PERMANENTLY excluded from playing at ANY casino that might share the same provider.
 
Would you be upset if someone just did this to you my friend, when all you were asking was to have your account closed permanently due to poor service?
 
It's important to note there is a massive difference between having your account CLOSED and having it SELF EXCLUDED.
 
The rep clearly knew this, and acted maliciously and recklessly.

I have read complaint. So what the problem, i think they close your account? Not need to be angry on them friend, just calm down

Hi all,
 
I just needed to vent, as I am horrified by what Leo Vegas have just done to me.
 
In what can only be described as a clear personal attack on me, they have unfairly and recklessly labeled me a problem gambler just to suit their own agenda.
 
I can't believe what's just happened.
 
After constant vague and confusing responses from them, they have taken the most unbelievable step in labeling me a problem gambler and self excluding me without my clear consent.
 
This is after I made it very clear to them numerous times that I do not, nor have I ever had a gambling problem, and I have been playing online for 10+ years.
 
I am now terrified that their reckless actions will effect the excellent relationship I have at many other well known casinos I play at, and I think this was Leo Vegas' disgusting plan all along.
 
I am shaking right now how upset I am.
 
I have asked ValDes for his help as I honestly don't know what to do now my character has been defamed publicly.
 
You can read the complaint thread here - http://www.askgamblers.com/casino-complaints/leo-vegas-won-t-close-my-account-permanently
 
And I advise everyone to stay clear of this casino, as it is obvious they don't care less about other human beings, nor the damage their actions can do.

Thanks all.

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