pinnit2015

Cob comes first

To be fair, that could mean they’re answering in 30 seconds! But yeah, average wait will be 39 minutes

To be honest mate, if putting a complaint in influenced their attitude for the worst it wouldn’t give me hope that they’d do the right thing without the complaint because it would speak volumes about their attitude

Reading this again....does your VIP Manager know anything? All this 'forwarding to the relevant department' 'Passing to the technical team' is just procrastinating BS. That alone should be raising the red flags.

Given the hit potential of JJ 100 quid for a bonus buy would be one of the best ones about

Anyone that can still play, if anyone, White Rabbit with bonus buy: try 100 one euro spins and tell us how many times you get the bonus in those 100. Think i did it once and out of 15 100 quid deposits I only got it once in those - would I, for one shot at the bonus, have been better buying the 100 quid bonus? Absolutely! Plus...now that I've got the bonus from that buy, am no longer inclined to chase!

Forgot about Money Train...i was raging when the buy feature was removed for this one

SB also can go 9/10 spins(think it's 10) without a win.

AG may not be my favourite place but they're far from rogue - just improvements needed I've never had an issue when i played there with withdrawals etc - certainly never went to bed worrying about pending ones (though that would be one of the improvements - either remove the pending or at least, like Trada used to, allow a lock on it) In another thread Mrs P plays at one of the brands and if she withdraws at 11pm, it's approved (well last 5) at 3am on the dot.

Prior to the change, if i deposited and withdrew via VISA, once approved it was in the account right away - i presume this meant VISA Direct - don't think AG use it/signed up to yet? Seems a lot more casino's are using this (not sure how it works/if it costs x amount more or what it's dependant upon etc) There's a thread here of all the ones i've noted that use it - must admit it does have a big attraction for those of us who can't use Trustly/Wallets etc

It’s, and Conor can correct, AG support now; not their previous ones who were Great. Shame that the shift in platform removed VISA Direct

Think they’re just pandering to you; why state final decision and then say it’s ongoing? Doesn’t make sense. Id go straight to a complaint rather than be messed about

Best one IMO was white rabbit; very rarely did I get back less than 50x on the buy; seemed the gentler one of them

Some games you only play for the bonus; some can give a withdrawal from base game (not many granted) 100x is the max I’d buy for; anything above you need to have a decent round to get you’re money back. If they wanted to they could just have capped it at 100x rather than outright banning.

Lest not forget casinos did, and still do, have a x1 play through requirement (some x3) - they'll tell you it's....yeah, you guessed it, AML - which is nonsense, especially now many (certainly UK casinos) now allow you to withdraw <x1 wagering on the deposit, though may charge an admin fee. We've now moved from it being an ALM 'rule' (which funnily enough, I still can't see) to it being a mere inconvenience to the casino that is easily rectified by a small fee - that's a bit of a pivot.

I think if you're looking 'Book Slots' then Novmatic are the best (and the original if i'm not mistaken?) BF ones are extremely volatile Merkur's are also super HV.

I think it's just made up by the casino tbh - we're dealing with electronic payments, it's far harder to mask the source/transfers. I know some that have a horrible practice of allocating a 100 withdrawals on ratio's between methods: 20 quid to Paypal, 80 to VISA etc. Given they all operate differently, I surmise it's a Policy they have, not an actual AML requirement. Good point - if you 'KYC' your players, have no indicators that they're an AML risk (and by virtue of you allowing them to continue to play there, you don't), then why should the withdrawal method matter as long as you're content it's theirs?

Online wise... One time there was an issue with Paypal payments and i was transferred 900 quid. Had the casino's name so contacted them to give it back. Got a nice reply saying 'thanks' and nada, not even 20 FS in Gonzo's quest.... One other time a casino, now gone, had an issue with their site - every time you deposited 25 quid you got 100 points. Issue was the 25 quid was giving 10,000 points, which were convertible to cash. Contacted them and got a nice 200 quid goodwill payment with x1 wagering in it.

Unfortunately you're dealing with (sorry, Conor) one of the worst CS in the biz....but luckily one of the best Rep's in Conor, so hopefully he'll be able to have a look. If you think they're bad I'd something similar with William Hill and their outsourced CS that took 2hrs of calls to sort what was a simple issue.

Used to be on here and elsewhere etc but not seen him about - thought maybe you'd taken over as he'd left

Don't play there online.... Lower RTP settings I too make a diversion to certain 'Clubs'

On that note - has someone got a reference for why withdrawal method must be back to deposit method? Casino's state this all the time but I can't see anything that mandates this - as said, if you make a deposit with a certain method that doesn't allow w/d, you can normally do a bank transfer if you verify your bank: so what's the difference between that and me depositing via debit card and saying 'Nah, put it to my bank' - the fact that my debit card allows w/d to it? Seems a bit flimsy for AML controls Again...Sky Vegas will allow me to depo using RBS and w/d back to Barclays (pretty sure) Plus, Some sites use the Net Deposit method, not the card used last..... If i phone up/walk into a shop/online, for a refund they will sometimes say 'refund back to the card', sometimes they'll just say 'what's your details etc' - i can buy something and have it out back to another a/c quite easily. I've asked quite a few casino's when they say 'AML' to specifically point me to where it says this and....nay luck

Interesting! I did wonder why so many casinos varied over this

Nope - well will be next month or so - good thing was it was back on the card like a trustly withdrawal. Ikibu used to let you as well and then they declined them etc

Maybe they're just Ringo fans