inmiernikwesto

Hi Guys,

As always, we have decided to kick things off with a bit of fun and offer to AskGamblers players the unique experience of being able to play our Free Casino Tournaments . We’ve set up NEW fun June/July tournament T&C below:
 
Tournament Schedule: Every day from Monday  15th June :  6 pm  to 31th July 2015 - 11:59 PM CET

-Participants : all  AskGamblers members.
-Qualifying games :
Starburst, Gonzo's Quest, Blood Suckers, Twin Spin, Dead or Alive, Secret of the Stones, Piggy Riches,  Creature from the black lagoon, Jack and the beanstalk, Jackpot 6.000, Mega Joker, Steam Tower, Victorious, Elements The Awakening, Fruit Shop, Spiñata Grande (New), Universal Monsters Dracula Online Slot™, Stickers, Dead or Alive, South Park Reel Chaos, Neon Staxx™.
Prizes :
- 1st place :€100 bonus cash added on the player account;
- 2nd place : €50 bonus cash added on the player account;
- 3th -10th place:50 Free Spins*on our latest slot game “Neon Staxx™” - added on the player account

Tournament General Rules
• The winner(s) will be decided according to the rules model stated below.
• Should a tie occur for the top position, the player who has played the most rounds/hands takes top spot.
• A minimum number of rounds/hands must be played to be eligible for a prize.
• The  1st and 2nd prizes  will be added into the players Redbet gaming account  Monday 3th August  2015. In order to withdraw the bonus cash players must wager 40x.
• The exclusive Free Spins in our newest Slot game Neon Staxx™”  (which represent Casino Cash prizes from the 3th to 10 th place) will be added to Redbet gaming account on Monday  3th  July 2015. T&C for the Free Spins and Bonus: Cash-in wagering Req.:40 and Bonus Money Validity: 1week
• Tournaments are offered as a fun and fair competition for all of our players. Anyone deemed to be exploiting them or playing in a manner not in the spirit of fair play may be excluded from receiving prizes. This includes repetitive single line bets with minimum coin value play which is considered indicative of tournament abuse and round churning.

Determining the winner - Highest single win

The player with the highest (Win - Bet) single win , wins.
Good luck !!!!
 
Thanks and kind regards,
Redbet Team

Hello cocopop3011,
 
Sorry to hear of your difficulties. Can you kindly specify which games are not loading ? I investigated and seems that all the games are loading fine from our side.
 
Can you tell us which browser and version number are you using ? Are you on Mac, Linux or PC?
 
Have you tried another browser on the same machine? I assume you've tried to reload the page, yes?
 
Hopefully some of this will help us narrow your issue down a bit.
 
Look forward to hearing back asap to get this solved.
 
Thanks and kind regards, Marius

Dear customer,(luckyloser),
 
I am glad to hear that we cleared the things up.We apologize for the delay in the response, but for some reason we just noticed your message. Things have been a bit crazy with all DDos attacks we experienced in the last period of time, that we must have missed yours. Sorry about that :-).
 
ValDes many thanks for your help, very kind of you Please let me apologize for any inconvenience caused and I can assure you that we treat every case with it's due urgency. Can you kindly PM your Whitebet username so we ensure that these issues will not happen in future. We do have manual flashing, instant cashouts - no reverse time - weekend payouts included. This is an extremely rare instance and I’m truly sorry that happened to you.
 
That said, if there is anything we can do to make your playing experience in our platform more joyful please do let me know.
Thanks and kind regards, Marius

Thank you for your nice comment and for providing the usernames, we will update you the exclusive bonuses shortly and let you know. I hope all AskGamblers members are having a great gaming experience at the Redbet, Vinnarum, MamaMiaBingo, Whitebet, HeyPoker, Bertil, Casino/Bingo. Please make sure they don't miss out on the special promotions that generously rewards with bonuses and gives a great chance to win an amazing trips to Caribbean, Malta, Stockholm etc. ! Thanks again for your custom!

Hi folks,
 
Apologies for not coming back to you sooner, bit busy & thank you for your help Luciana, very kind of you So I will in turn answer each point individually:

This tournament is open to ALL lovely AskGamblers members.
cocopop3011, ValDes, Awena, Katemak, please PM your Redbet usernames. You guys are amazing and proved to be a very loyal customers that seem to enjoy our range of casino games. For this reason, as a gesture of appreciation of your loyalty and dedication, we would like to offer you exclusive bonuses.
Unfortunately we do not accept players from US, however we acquired the UK license at the end of last year for all our 6 brands and very soon we will launch the British Pounds as player currency. In order to step into this amazing market, we have been preparing to cater further to the needs of UK customers who enjoy playing in our platform. For this reason, we have a large selection of games and promotions that will be innovative and competitive in the UK market. This is not all, the development of mobile and tablet platforms in Redbet/Bonnier Gaming brands is very intensive therefore I strongly suggest to all customers to give it a try to the most stylish and trusted Bonnier Gaming brands.

 
That said, if there is anything we can do to make your playing experience in our platform more joyful please do let us know. Enjoy it!
 
Thanks, Marius

Hi Guys,

As always, we have decided to kick things off with a bit of fun and offer to AskGamblers players the unique experience of being able to play our Free Casino Tournaments . We’ve set up NEW fun Easter tournament T&C below:

Tournament Schedule: Every day from Thursday 26th March: 4 pm to 26th April 2015 - 11:59 PM CET

-Participants : all AskGamblers members
-Qualifying games :

Starburst, Gonzo's Quest, Blood Suckers, Twin Spin, Dead or Alive, Secret of the Stones, Piggy Riches, Creature from the black lagoon, Jack and the beanstalk, Jackpot 6.000, Mega Joker, Steam Tower, Victorious, Elements The Awakening, Fruit Shop, Spiñata Grande (New).


-Minimum bet : 0.20 E
-Win Criteria : 20 best consecutive rounds

Prizes :
- 1st place :€100 bonus cash added on the player account;
- 2nd place : €50 bonus cash added on the player account;
- 3th -10th place:50 Free Spins*on our latest slot game “Dracula™” - added on the player account


Tournament General Rules
• The winner(s) will be decided according to the rules model stated below.
• Should a tie occur for the top position, the player who has played the most rounds/hands takes top spot.
• A minimum number of rounds/hands must be played to be eligible for a prize.
• The 1st and 2nd prizes will be added into the players Redbet gaming account Wednesday 27th April 2015. In order to withdraw the bonus cash players must wager 40x.
• The exclusive Free Spins in our newest Slot game Dracula™ (which represent Casino Cash prizes from the 3th to 10 th place) will be added to Redbet gaming account on Monday 27th April 2015. T&C for the Free Spins and Bonus: Cash-in wagering Req.:40 and Bonus Money Validity: 1week
• Tournaments are offered as a fun and fair competition for all of our players. Anyone deemed to be exploiting them or playing in a manner not in the spirit of fair play may be excluded from receiving prizes. This includes repetitive single line bets with minimum coin value play which is considered indicative of tournament abuse and round churning.


Determining the winner - Highest single win

The player with the highest (Win - Bet) single win , wins.


Good luck !!!!

Here you go the winning list from Redbet Casino Tournament: Kathleen S, Alan E, Anton S, Sany Z, Veaceslav V, Vicky I, Jason R, Sharon G, Freek K, Cheryl D, Dmitry K, Alexandr M, Mandy S, Christine R,  Max Z,  Iric K, Dragos T , Harmen T, Gustavo I, Louise S. Congratulations to the Winners of the Redbet tournament and wishing good luck to everyone that will participate to our Redbet  Easter  Tournament.

Hi guys, apologize for the delay in the response.  Thanks for your help cocopop3011, appreciated.  Yes in order to be eligible for the prizes  members have to sign up to Redbet through AskGamblers tracking link.
However, your activity in AskGamblers forum indicates that you are a loyal customers that seem to enjoy our Redbet range of casino games. For this reason, as a gesture of appreciation of your loyalty and dedication, I  would like to offer you the opportunity to continue participating  in our Casino Tournaments, please P.M. me your Redbet usernames through the system and will take very good care of you. Last but not the least I will publish the winners list of the last tournament and launch a new Redbet Casino Tournament shortly.
 

Hi  folks,
 
Apologize for the delay in the response and thank you so much for your lovely comments, appreciated . So I will in turn answer each point individually:
Win Criteria : 20 best consecutive rounds Definitely, mobile play counts in this tournament As it stands we cannot provide a leaderboard for each partner, so instead we provide the winner list directly to the partners. I hope my explanation has been clear. If there is anything which you do not understand or which needs further elaboration, please do not hesitate to get back to me and I will be more than happy to assist you with any questions you might have.
 
Thanks, Marius

Hi Folks, please let me firstly thank you for your nice comments,  i'm glad that you like the casino tournament and the Redbet promotions.  The tournament is for all lovely AskGamblers members and  you don’t have to let us know that you are participating, cause we will get those figures in our system and will announce the winners accordingly . Keep an eye, the offers don’t end here; they’ll continue all the way through end of February and next months.

Thank you for your comments. Apologize for the mistake, the correct start date was : Tuesday 24 February, i will revise that ASAP.
I hope all AskGamblers members are having a great gaming experience at our brands : Redbet, Vinnarum, MamaMiaBingo, Whitebet, HeyPoker, Bertil. Please make sure they don't miss out on the special promotions that generously rewards with bonuses and gives a great chance to win an amazing trips to Gran Canaria, Malta, Stockholm etc. ! Thanks again for your custom!

Hi folks,

As always, we have decided to kick things off with a bit of fun and offer to AskGamblers players the unique experience of being able to play our Free Casino Tournaments .

Here are NEW Redbet tournament details:

Tournament Schedule: Every day from Tuesday 24th February: 8 pm to 24th March 2015 - 11:59 PM CET

-Participants : all AskGamblers members.
-Qualifying games :
Starburst, Gonzo's Quest, Blood Suckers, Twin Spin, Dead or Alive, Secret of the Stones, Piggy Riches, Creature from the black lagoon, Jack and the beanstalk, Jackpot 6.000, Mega Joker, Steam Tower, Victorious, Elements The Awakening, Fruit Shop
-Minimum bet : 0.20 E
-Win Criteria : 20 best consecutive rounds

Prizes :
- 1st place :€100 bonus cash added on the player account;
- 2nd place : €50 bonus cash added on the player account;
- 3th -20th place:50 Free Spins*on our latest slot game “Spiñata Grande” - added on the player account


Tournament General Rules
• The winner(s) will be decided according to the rules model stated below.
• Should a tie occur for the top position, the player who has played the most rounds/hands takes top spot.
• A minimum number of rounds/hands must be played to be eligible for a prize.
• The 1st and 2nd prizes will be added into the players Redbet gaming account Wednesday 25th March 2015. In order to withdraw the bonus cash players must wager 40x.
• The exclusive Free Spins in our newest Slot game Spiñata Grande (which represent Casino Cash prizes from the 3th to 20 th place) will be added to Redbet gaming account on Wednesday 25th March 2015. T&C for the Free Spins and Bonus: Cash-in wagering Req.:40 and Bonus Money Validity: 1week
• Tournaments are offered as a fun and fair competition for all of our players. Anyone deemed to be exploiting them or playing in a manner not in the spirit of fair play may be excluded from receiving prizes. This includes repetitive single line bets with minimum coin value play which is considered indicative of tournament abuse and round churning.

Enjoy it! Thanks, Marius

Hi folks,

Every day until Christmas there will be new daily offers in Redbet’s Christmas calendar. You can take one, two or all three offers, so make sure to have a look here every day and count down to Christmas with us :
!

Wishing you a Merry Christmas and Happy New Year!

The Redbet Team

Redbet Christmas  Casino Tournament T&C:

Tournament Schedule: Every day  from Monday  1st  December  6 PM to Wednesday  31st December 2014 - 11:59 PM CET

-Participants : All existent/new Redbet customers
-Qualifying games : Cosmic Fortune (NEW), Gonzo’s Quest, South Park Reel Chaos, Jack and the Beanstalk, Icy wonders, Lucky Angler, Mega Fortune, Starburst, Piggy Riches, Flowers, Jackpot 6,000, Mega Joker, Twin Spin, Dead or Alive, Victorious, Elements The Awakening, Big Bang, Blood Suckers , Fruit Shop, Jack Hammer
-Minimum bet : 0.20 E
-Win Criteria : 20 best consecutive rounds

Prizes :
- 1st  place :€350 bonus cash added on the player account;
- 2nd  place : €250 bonus cash added on the player account;
- 3nd  Place :  €200 bonus cash added on the player account;
- 4th  place: €150 bonus cash added on the player account;
- 5th place : €50 bonus cash added on the player account;
- 6th -10th place:50 Free Spins*on our latest slot game “The Invisible Man”  - added on the player account
- 11th  -20th place:30 Free Spins*on our latest slot game “The Invisible Man”  -added on the player account

Tournament General Rules
 •    The winner(s) will be decided according to the rules model stated below.
•    Should a tie occur for the top position, the player who has played the most rounds/hands takes top spot.
•    A minimum number of rounds/hands must be played to be eligible for a prize.
•    The prize from 1st to 5th  place will be added into the players Redbet gaming account Monday 5th January 2015. In order to withdraw the bonus cash players must wager  40x.
•    The exclusive Free Spins in our newest Slot game The Invisible Man  (which represent Casino Cash prizes from the 6th to 20 place) will be added  to Redbet gaming account   on Monday  5th  January 2015. T&C for the FreeSpins and Bonus: Cash-in wagering Req.:40 and Bonus Money Validity: 1week
•    Tournaments are offered as a fun and fair competition for all of our players. Anyone deemed to be exploiting them or playing in a manner not in the spirit of fair play may be excluded from receiving prizes. This includes repetitive single line bets with minimum coin value play which is considered indicative of tournament abuse and round churning.


Determining the winner -  20 Consecutive rounds

The player with the highest (Win - Bet) score summary from 20 successive rounds, wins. The system keeps track on which sequence of 20 rounds gives the best Win - Bet and calculates the score.

Good luck !!
Thanks and kind regards,
Marius

Join us at Redbet.com we are giving away amazing prizes till Christmas (see below). To participate, just visit Redbet.com everyday!
 
Tier 1
 
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Tier 2
 
iPad Air 2 Wi-Fi 16GB - €700 iPhone 6 Plus 16GB (either size) - €600 Xbox One - 500GB incl. Kinect + 3x Controllers Playstation 4 (PS4) + 3x Controllers  
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Keep an eye - plenty attractive promotions are coming up!
 
Thanks and Kindest regards
Redbet team

I would recommend you to refrain from using such harsh words even though you are totally right to feel angry at LeoVegas casino for what they did to you.
 
The case was closed as Unresolved by AskGamblers Complaints Team last week. Considering the total number of visits for this particular complaint, I believe it was rather popular among players recently and definitely not the exposure any online casino would like to get on the internet.
 
All details here - LeoVegas Casino Won't Close My Account Permanently.  
 
This topic is now closed. 

It is all written on the casino's website - terms, conditions, responsible gaming procedures, etc etc.. The problem is that most players do not bother reading such important stuff. Not to mention that sometimes it is casinos who are acting contrary to their own rules...
 
Welcome to AskGamblers though. Feel free to share a few more words about you here - Introduce yourself to the world 

Leo Vegas have acted extremely unethically regarding this issue, and should not be trusted.
 
I recommend all players to boycott their site and play elsewhere.
 
They refused to close my account permanently due to the reasons I stated (unhappy with the service I was receiving), and then in what can only be described as a malicious personal attack, they labeled me a problem gambler without any proof what so ever, and permanently excluded my account without my permission.
 
It's important to note here that self exclusion is only available for problem gamblers at their own request, so not only did they disgustingly label me a problem gambler publicly without any evidence, but they then also acted illegally by permanently self excluding my account without my permission.
 
Funny how they didn't think I was a problem gambler when I was spending hundreds or thousands of dollars their per week without ever being offered a bonus of any kind over the 12 months I was a customer there.
 
If they really thought I was a problem gambler, then why did they wait until I complained about the service I received and asked for my account to be closed before they mentioned it?
 
I'll tell you why, because they are fabricated lies invented by them out of spite because a once loyal customer wanted to close his account due to poor service.
 
They are a disgusting organisation run by equally disgusting people who are not only unethical, but have no idea how to treat people with common respect.
 
I won't be taking it further, as I win in the end. They have lost a loyal customer who will know direct his deposits to a much more worthy site like Betat, and their unethical behavior and web of lies is now permanently on the Internet here in the complaints section for everyone to see.
 
As I said before, they treat you nice when there isn't a problem, but as soon as one is raised this is the disgusting way they react.
 
I advise everyone to spend your money at other sites who actually value their customers and treat them like human beings, not animals.

Is there any rules or 'fine print' about closing stated on the casino's website? I guess players must read any casino's handbook before doing business. I agree its another issue altogether if the casino doesn't publish rules about account closing. Legal intervention is the best possible way.

I would be very upset but if it is their final decision I don't know if there is anything else  you could do.

And you will never play at their casino, i think it is honest deal.
Do not be angry on things like this, bad things happens, but i really wish that for everyone of us and our lives problems like this will be our biggest problems
Push away this situation and relax, have a beer probably...

They have basically called me a problem gambler, did not give me a straight answer on any questions I asked, and then without my permission they permanently self-excluded my account.
 
Please note that you have to be a 'problem gamblers' to be able to self exclude your account permanently.
 
Please also note that if a problem gambler self excludes themselves from a casino that is run on the same platform as other casinos, then that person is also self excluded for the same period from every one of those other sites.
 
This means not only did they unfairly treat me like a problem gambler when this was never a factor, but they also, without my permission, self excluded me permanently. This means I am now PERMANENTLY excluded from playing at ANY casino that might share the same provider.
 
Would you be upset if someone just did this to you my friend, when all you were asking was to have your account closed permanently due to poor service?
 
It's important to note there is a massive difference between having your account CLOSED and having it SELF EXCLUDED.
 
The rep clearly knew this, and acted maliciously and recklessly.

I have read complaint. So what the problem, i think they close your account? Not need to be angry on them friend, just calm down

Hi all,
 
I just needed to vent, as I am horrified by what Leo Vegas have just done to me.
 
In what can only be described as a clear personal attack on me, they have unfairly and recklessly labeled me a problem gambler just to suit their own agenda.
 
I can't believe what's just happened.
 
After constant vague and confusing responses from them, they have taken the most unbelievable step in labeling me a problem gambler and self excluding me without my clear consent.
 
This is after I made it very clear to them numerous times that I do not, nor have I ever had a gambling problem, and I have been playing online for 10+ years.
 
I am now terrified that their reckless actions will effect the excellent relationship I have at many other well known casinos I play at, and I think this was Leo Vegas' disgusting plan all along.
 
I am shaking right now how upset I am.
 
I have asked ValDes for his help as I honestly don't know what to do now my character has been defamed publicly.
 
You can read the complaint thread here - http://www.askgamblers.com/casino-complaints/leo-vegas-won-t-close-my-account-permanently
 
And I advise everyone to stay clear of this casino, as it is obvious they don't care less about other human beings, nor the damage their actions can do.

Thanks all.