Kyle7BitCasino

Dear all, My name is Andrew, and I am a representative of 7Bit Casino. We have carefully considered all provided information and our team would like to explain the whole situation and shed the light on how everything really happened. Let's take a little look at the situation that happened. The player was unsatisfied with the withdrawal process in our casino, but we would like to point out that everything was done according to the rules, and we have provided the player with great support. We are really confused about such negative feedback. According to the terms and conditions of our casino, each player confirms that he has read the terms and accepts them, by registering at the casino. The player has to read the rules and register at the casino only if he agrees with all the rules. In this case, the player undertakes to comply with all casino rules by creating an account in our casino. 7BitCasino reserves the right to carry out additional verification procedures for any payout exceeding 0.13 BTC / 1000 EUR / 1000 USD / 1000 AUD / 1000 CAD / 10000 NOK / 68615 RUB / 1000 NZD / 4430 PLN / 27025 CZK / 124000 JPY / 6.84 ETH / 3.48 BCH / 19.60 LTC / 477555 DOG or 1000 USDT. The same rule applies to cumulative withdrawals exceeding €2300 or BTC equivalent and in some cases for lower payouts. Such verifications may for example include copies of a player’s passport, national Identity Card, copies of a player’s utility bills, selfie with a document or form of identification and/or copies of the debit/credit cards used to deposit. These are the work standards for the security of financial transactions. The first withdrawal of funds at our casino implied full player verification. Verification of documents also took place according to the rules of our casino. A standard package of documents was requested, which is needed for full player verification. This was done solely for the player's safety. The player had uploaded the necessary document and his withdrawal was successful according to the weekly limit. The player had made the withdrawal request again but it was canceled. The reason for it and the date of the next available withdrawal were announced to the player by the support representative. When the player understood that he is not able to withdraw all the amount of the balance at once he decided to close the account referring to rule 4.4.1 "You may close Your account by contacting customer support. 7bitcasino.com will return to You any and all funds from Your Member Account subject to the deduction of relevant withdrawal charges. The method of repayment will be at our absolute discretion." Unfortunately, this rule does not cover the situations when the balance of the player is bigger than the limits of the casino. Therefore, the player was asked to wait and withdraw the funds according to the limits that are stated in the terms of the casino. After this, the player started rapidly spending the amount of his balance in slots and lost all the funds. As stated in our rules, players understand that by participating in the Games they take the risk of losing Virtual Funds deposited into account. This rule can be easily understood by anyone because registration in the casino means that you accept all the risks, connected with playing in an online casino. This is purely a player's decision to play with his own funds or withdraw them according to the limits that are written on the site, and which we have provided to the player several times. After losing all the funds the player informed us about the gambling problems with a request for the refund of the full amount of his winnings. Our reaction is always quick when someone contacts us with a request to close the account because of the gambling addiction. The Player's request for the refund was transferred to the appropriate department. The proper agencies and license issuers were involved in the detailed investigation by us and the player himself. In the course of the investigation, all the above facts were taken into account and it was decided that there were no grounds for holding a refund since the decision to lose all the funds was made by the player himself after the successful withdrawal of funds. The player knew that we are an honest casino that follows the rules and is able to pay out the winnings to honest players. We would like the publication that was posted by the player to be removed due to the fact that the player is deliberately trying to harm the reputation of the casino. Moreover, we would like to point out that the user has already published these groundless claims on another forum. After a refutation on our part, the user was banned because he provides absolutely incorrect information and is trying to convince everyone that he is right. In fact, the player simply refused to follow the casino rules and our recommendations and ended up in such situation. We would like to ask you to influence this discussion and make a fair verdict on this situation. The casino completely helped the player, but the user simply ignored all attempts to resolve the issue, and now he undermines the credibility of our casino. Considering all the above, we ask you to dismiss the player's publication as unfounded and such that it damages the reputation of the casino. We hope for your honest and fair decision! Best regards, 7Bit Casino team