scuter
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Posts posted by scuter
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Can you give me an examples, so we can consider why are they on our Recommended list. Without it I really cannot answer on your question.
[**sent to PM**]
Yes, something like that will come up with a Rogue badge. Unfortunately, most of these casinos are listed 4 and more years ago and we didn't change them as we never promote them. As I said already, it's very hard to keep 1000 reviews up to date.I understand re: keeping reviews up to date. So much changes so fast, including staff - a new manager can turn a wonderful casino into a rogue casino quite quickly - then maybe he leaves, and they become wonderful again. It's such a nightmare
There are general Terms & conditions for every casino and special for every promotion. If they do something against what they said in t&c, you can always post a complaint here. I think that we all agree that a lot rogue or not recommended casinos exist, but you have two options: 1) avoid them 2) complain about themI'm a big fan of complaining. My discipline to avoid them is not...impressive / admirable?
But there is lot of rogue written [intentionally, in my opinion] into ambiguous T/C rules, which casinos use to steal winnings. I've seen it happen quite often, thankfully not to me yet. But they get my winnings back pretty easily just by ridiculously long delays, excuses, 'inability' [ahem] to flush, stalling endlessly and so on - till I get frustrated and they win
I might be a bit biased on this issue, but I think taking advantage of gamblers via the above is just about the worst of all the tricks and rogue practices. It's indefensible.
Can you please post which casinos you are talking about? If you are afraid to post it public, send me a PM and we'll try to investigate are they really licensed in UK.Sent PM with names.
cheers Lucky....
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Some more info about One Club and MasterCard.
Well there you go. They must have gotten a new CC processor? fwiw my MasterCard attempt which failed was on 24th April I *think*...
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Sorry Lucky,
Had no luck. *rimshot*
Um, when I'm logged in at the forum, and then click on Complaints, it auto-logs me out. Then when I try to sign back in with my Correct login, it says "login does not match password" or something. Then it logs me back in automatically. Then it logs me out at Complaints. lolz
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Hi again,
can you try again now? It should be fixed now.
Please let me know if you have any problems again.
Thanks!
wow that was fast! will try again now cheers...
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I've come across quite a few bugs in this site.
I'm having trouble posting a complaint. When I hit Send the page just refreshes.
Also, sometimes it says "wrong email / password" - and sends me forgotten password email - however I'm logged in immediately.
I've tried with IE 8 32 and 64bit, Firefox, Chrome. Bugs on each.
I'm not very technical'ed. Ideas? pls?
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I would LOVE to play at Sega Casino. It looks awesome. But no Australians
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Thanks for the comprehensive reply, Lucky13!
We have created a Recommended Casinos list, which is a list of well-known and ethical casinos. If you check any casino from this list, you'll see a "Recommended Casino" Seal on their review pages.
Some of the casinos who are behaving VERY badly towards me with all sorts of nonsense tricks and a stack of provable lies / insulting excuses for why they can't pay or why they can't flush or why they promise me payment is flushed for the months it will take them to pay [only for my entire amount to be returned to my Playable Balance]....are on your Recommended List.On the other hand, there are many casinos with a "Not Recommended" icon inside the review section. We're not promoting them, but we keep them listed to warn all players before deciding to play on those casinos.
I'm not trying to be obnoxious or 'trouble' or anything - I do appreciate your overall core message / program - but the "Not Recommended" badge is tiny. Smaller than some of the review writing which raves about how great the software is and how great the casino is. I don't want to post the specific examples in mind as I don't want to create arguments about specific casinos - but this is definitely true and I can PM examples if you'd like me to.
My personal opinion is that they're still being promoted - the affiliate links are live. And the vast majority of the article is PRO-rogue casino. There's just a tiny badge saying not RECOMMENDED - it just doesn't 'seem' to me like a huge disincentive for them when tens of thousands of dollars are being stolen.With regards to your question about whether there is a chance that after posting a complaint, the casino gets infuriated and does not pay the player, the answer is very simple. AskGamblers will blacklist that casino and it will be assigned and marked as "Not Recommended". Not one casino would want that to happen, and for those who don't care, do not even deserve to be listed on AskGamblers or any similar online casino portal.
Wouldn't it be more of a disincentive to not review them at all? Except perhaps a really damning list of "DO NOT PLAY HERE!!!" rogue casinos? So people can pick the message up via Google - without any active links to them?What casinos fail to understand is that good, timely Customer Support is crucial for both players, as well as our affiliates and that any answer is far better than none. We appreciate the cooperation of the casino reps to help with the final outcome of the issue.
I could not agree more about CS. But I strongly feel that many casinos are well aware of the $ they can gain simply from such tricks - delaying payment to ridiculous lengths, I mean one casino I play at I've had balances almost up to $100,000 and making single $500 spins on high variance Slots which can deliver $250,000 or more in a single spin. Yet they only want to pay $1000 MAX per month [and they're not even keeping on schedule for that!]. So...250 months or over 20 years to pay? How is this acceptable?It doesn't matter for us. If you post your complaint at AskGamblers, we'll try to resolve it no matter if you are posting the same complaint at any other site.
cheers! The more mediators the better imo.
[to my question about UK Licensing claims:]Yes, they are.
What if the casino claims clearly they are licensed in the UK...and it turns out they are not? As some casinos who owe me a lot are claiming - but who are not showing in the list of UK remote licensees, and refuse to respond to my queries about where I can find proof of their claim that they are?
Do they get a tiny Not Recommended badge also after stealing tens of thousands of my winnings? -
I'm just informed that One Club Casino continues to accept Visa, MasterCard and American Express!
They are also accepting US players!
That's funny. After 5 weeks of not removing my "pre-authorised" charge [apparently MasterCard rejected it, and they told me I had to contact my bank to remove it], I have just ordered my bank to remove it forcibly after they responded with this:
When a merchant comes up with "Your Account Has been Pre-Authorised", it means that the transaction has been authorised (approved) tobe actually charged to your account at a later date.
Of course - as well all know - the definition for "pre-authorised" is:
What is a pre-authorisation?A pre-authorisation is when a merchant reserves funds on your card to ensure payment of services. Often, this is done by restaurants, hotels and car rental outlets. For example, a restaurant may pre-authorise a set amount when you open a tab at the bar. If your final bill is less than the pre-authorised amount, then they will refund the difference to your account. However, they may not always do this straight away. The refund may take place up to several days later.
Why is my account balance sometimes different from the money that should be available on the card?
If a merchant has carried out a pre-authorisation (see above), and reserved more funds from your card than you actually spent, your account balance may appear lower than it should for a few days until they refund the money they owe you.
This is OneClub's email:
DEPOSIT PRE-AUTHORIZATION
Your deposit has been identified as PRE-AUTHORIZED from the casino One Club Casino for an amount of 300.00 USD.
This amount has not been debited from your card or posted to your account because your issuing bank or credit card provider will not approve the transaction. The reason being they are not a part of the pre-authorized scheme. Should you wish to continue with your deposit you are eligible to use our own SBN Credit option which offers for a limited time a 300% bonus, please contact our duty support angel via Live Chat to finalize your transaction.
My bank was not impressed. I don't know what the procedure here is - my manager will handle it - but I'm certain it will not be all peaches and cream for merchants who do this.
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I am a big gambler and naturally I have lots of casinos behaving incredibly unethical with every trick in the book used to not pay, or stall, or just flat out steal cash out of my balance [as happened with one casino last month]. Most casinos refuse to respond to direct questions, or they stall for a long time before responding with a nonsensical reply or simply ignoring the pertinent issues, etc.
How do people decide at what stage you should take the matter to a third party for assistance? Wouldn't - for example - posting a complaint on AskGamblers.com infuriate some casinos and maybe I risk losing everything? [as opposed to losing everything frustrated - so I guess not much risk there...]
Also, whilst I really like aspects of your system here...I'm a bit confused as to what leverage you have against casinos who just ignore the complaints. I've read all through the FAQ and looked all over the site, and it seems they just get a few points deducted? But they continue to be listed? It doesn't seem like much disincentive to me...disincentive to respond to my complaints that they are stealing 5 or 6 figures from me and every affiliate in the world continues to list them. Am I missing something here? I apologise if I am.
Last couple questions:
1. Is it okay to submit complaints to a whole range of third parties at the same time? For example, the LGA along with AskGamblers along with GIA etc etc?
2. For casinos which claim to be licensed in the UK, aren't they regulated by the UK Gambling Act 2005? -
I'm having problems with my Mastercard at some RTGs but it works fine on other casinos like Microgaming and Playtech. The RTGs have charged my card with "pre-authorised" amounts, then claimed that my bank was doing that and that they couldn't do anything. I checked with my bank and it's complete nonsense - of course. Might be worth keeping an eye out for that little trick...
Site bugs.
in Suggestions and Feedback
Posted
Hmm - I can't even login with IE 8 [both the 32 and 64 bit versions - using the correct login which I'm able to login fine with using Chrome].
I just submitted the complaint via Chrome but once I hit Submit, the page just refreshed. I don't think it went through