Transcript of chat with 'Kathleen' at Classy Coin today for anyone interested:
We are currently going through an upgrade. Please check back tomorrow for updates. We will publish the time that it will be completed when more information becomes available. Sorry for the inconvenience, please accept our sincere apologies. Classy Coin Management
You are now chatting with 'Kathleen'
Kathleen: Hi, how can I help?
you: Hi Kathleen
you: I'm trying to follow up on a withdrawal that has not been processed, are you able to help?
Kathleen: the casino is currently going through maintenance, I'm sorry for the inconvenience, we'll be back ASAP Don't worry we are here for you if you need anything else
you: do you know when I can find out as Casino has been down for a week now?
Kathleen: Not at the moment, our technical team are doing their best
you: I'm looking at submitting a complaint on http://www.askgamblers.com/submit-complaint-p47 I'm reading a lot of concerns of players not getting their money back
you: is it true your group of casinos has gone bankrupt and you are taking everyone's money, this is what it says on the casino internet forums
Kathleen: As we are doing an upgrade we can not file the forms
Kathleen: That is not true at all
you: Have a look at this: http://www.askgamblers.com/forum/topic/2137-grand-parkerloco-pandaonbling-classy-coin-begado-what-is-going-on-with-these-casinos/page__st__20
Kathleen: I'm sorry, every day we explain that we will return your money, please be a little patience, we are trying our best, and doing our best to fix situation, but we don’t have access at the moment to the system
you: People are saying their check's are bouncing - not honored
Kathleen: We have not sent any since we have begun the upgrade.
Kathleen: Please belive the source that we will give you the money that you deserve once we are up and running
you: Have a look at what this person said at the link I sent you: Posted 02 December 2012 - 09:07 AM Hi all :-) i hate to be the guy with the BAD NEWS ! but Begado's says their servers are done, they are updating, going live, THIS IS A BULL...... Can anyone tell me ?? what a BAD CHECK FOR $225.20 THAT BOUNCED AT MY BANK "ACCOUNT CLOSED" HAS TO DO WITH SERVERS???????????? NOTHING.....& TONY MUST WORK 24 HOURS A DAY......... he says not to worry about it ....... WELL ITS NOT HIS MONEY!!!!!!! got bounce charges over $100.00 because of this returned check .......... GOOD COMPANY ......... BULLSH****T ..... JUST ANOTHER BUNCH OF SCAMMERS RUNNING AWAY WITH EVERYONE'S CASH .............REALLY SAD!!!!! SORRY I HAD TO LET THIS BE KNOWN!!!!!!!! David Crocie
[email protected] SORRY for ALL YOUR LOSSES!!!!!!!!!! :-(
Kathleen: We do not steal money that is rightfully yours
Kathleen: I understand frustrations, but we are working on fixing the issues at hand
you: Can you please tell me the maximum time this should take? 1 week, 1 month?
Kathleen: I can not talk on an individual basis so I do not know every case
you: I have almost $5000 in my account.
Kathleen: We will update each and every player as soon as we are back on track
you: Although I tried to withdraw $3000 which was the maximum however it has not come through after 14 business days.
Kathleen: at the moment we are running maintenance of all our systems,
you: how long will it take to complete - it has been 2 weeks now.
you: I think more than 2 weeks
Kathleen: Unfortunately I don't have that information at this time
Kathleen: I sincerely hope soon
you: This does not sound good. Very similar to responses other players have received at link I sent you.
Kathleen: I promise you we are working on it 24/7 so that we can hopefully be up within the next couple of days or the week
you: Have a look at this post: ValDes Gambling Guru Moderators 706 posts LocationAt the world's end! Posted 02 December 2012 - 09:16 PM Hi nitehawk32 and welcome to our forum! You could submit a complaint via our complaint system here, although I'm not quite sure it will work out in this situation! If this terrible mess continues that way, well I'm afraid we will face one of the biggest casino fiascos in the entire online gambling history!
Kathleen: LIke I said, I cannot go through every case you find online. We are working on updating and working as fast as we can around the clock
Kathleen: Please give us the time to fix it
Kathleen: We want it to be as great as possible for you
you: Ok, well thankyou, I hope you have been honest in your answers and the casino and my balance will reappear soon along with everyone else.
Kathleen: I have indeed been honest
