rhydpowell
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Posts
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rhydpowell's Achievements
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Greg reacted to a post in a topic:
2 casino's 2 withdrawals still not paid :(
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Luciana reacted to a post in a topic:
2 casino's 2 withdrawals still not paid :(
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I agree, but after all these years of playing at casinos online I have never had a problem with withdrawals. Thought i would try a RGT casino after seeing a video clip of a win on youtube and did a search for a casino. Win palace popped up and had a go, didnt even know this website existed with reviews etc, if i did then i would have researched first. From know on though if I do plan to try a new casino, first thing I will do is check this website on them.
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- 2
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- withdrawals
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Black Diamond reacted to a post in a topic:
2 casino's 2 withdrawals still not paid :(
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Finally money in my account off grand parker, and then I get a phone call telling me i'm a valued customer and to come back and try some new bonuses they have!!!! 44 days for payment, never again, never ever again!!! Thanks for all the comments and help on this matter, but I think I'll stick to microgaming in the future, a lot less hassle!!!!
- 34 replies
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- withdrawals
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Finally, had an email telling me that my withdrawal has been processed by grand parker casino, just waiting for the funds to appear in my account, really happy only made the withdrawal in july, I like a speedy payment!!!
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Only really started using this site after experiencing RTG casinos. The support and help on here has been great, but i just wanted to start this thread to express my opinion. After some years of playing on online casinos, I have to say that microgaming are by far the best out there. Ive recently had experience of RTG and I will never return as looking at the complaints listed and the experience ive had recently, its not worth the risk. Im a member of many microgaming casinos and basically won more than ive deposited with some big wins and ive never ever had a problem with withdrawals, always within a 5 day timescale and if I had to reccomend any it would be golden lounge, 32 red and ladbrokes. Pay out times are fast and regular bonuses on 32 red and golden lounge. For the other brands ive had a go but find their range of games limited, unless someone can recomend a casino for me to try!!!
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just constant emails reminding them how much time had gone past and that i had been very patient and will continue to be so. Then had an email informing me they were doing their best, and then an email payment had been processed on thursday, payment arrived this morning, happy days. Then had an email telling me that i am excluded from redeeming any future coupons which is okay with me as i will never deposit there again. I have to comment though that the finance team were regular with their replies and the customer service were polite. But the time to wait for the withdrawal was way too long. Grand parker have now replied telling me that their security process has ended and all withdrawals will be processed within a week, so I will keep you posted, 39 days and counting!!!!
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well one bit of good news, win palace has processed my withdrawal, just waiting the up to 5 business days now for it to be in my account. Grand parker i'm having no joy with and some one else has listed another complaint for not processing the withdrawal, at least one seems to be sorted!!!!
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Just frightened of making a complaint just in case they make it even worse for me because i have. Ive tried the emails back and forth and phonecalls but can never get throught to the finance department. I think the only choice I have left now is to lodge a complaint on both, Seriously fed up now with it, could understand if it was one casino but two!!!
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At the moment not much is happening at all, same responses on emails etc. Noticed someone else has logged a complaint on this website with both casinos so i'm keeping an eye on them. Managed to get hold of ricks email who deals with win palace complaints through this website and he is on to them. I cant find the representative on here for grand parker though, any one know who the rep is for that casino? 32 days and counting!!!!
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first withdrawal with grand parker and all documents have been sent and an email recieved informed that they are accurate. second withdrawal with win palace. first one was for 500 dollars and it was processed within the 10 business days stated. really dont know what to do about both. holding off logging a complaint as i'm worried they could stall even longer
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Ive made 2 withdrawals at 2 casinos 30 days ago and they are both giving me the same emails saying their are running security checks on all accounts at the moment and all withdrawals are on hold until this process is completed? Any one ever heard of this before? 30 days and still waiting win palace and grand parker help!!!!