That sounds frustrating, especially after trying multiple channels and receiving the same response. Since the state offices have already said they won't handle it, keeping detailed records of your requests, responses, account activity, and any evidence showing the site's refusal to apply the limits could be useful if you decide to pursue other legal or regulatory options. Having a clear timeline of what happened and copies of any relevant communications may also make it easier to explain the situation if you contact another appropriate authority or seek professional legal advice.