Elcin1964

Dear AskGamblers Team & Community, Here is the latest picture from the LCB forum (see screenshot attached): Cactus Casino tried to blatantly mislead LCB by claiming that I was "satisfied" on the "other website" and that the matter was resolved! However, LCB didn't swallow the bait! The moment I denied this lie, LCB reopened the inquiry and pressed the casino further. And the "other website" they referenced turned out to act as a complete collaborator—Casino Guru! Casino Guru turned a blind eye to the provider failure and closed the complaint, which Cactus Casino then weaponized to sell lies to LCB. This perfectly exposes how a mediator's biased ruling becomes a tool for manipulative casinos. Would love to hear your thoughts on this setup!

Respect! Integrity and community support are what make these forums actually useful for players. Thanks again.

Dear AskGamblers Team & Moderators, What’s your official take on Casino Guru’s decision here? When a player fully complies with the minimum withdrawal limit, but the casino's payment provider fails and leaves the remaining funds trapped on the balance, is it fair for a mediator to excuse the casino and close the complaint? We would really appreciate hearing your perspective on this "logic"!

Exactly! I fully complied with the rules by requesting 68.51 AZN. The fact that Casino Guru excuses a provider failure on the casino's end and lets them trap the remaining balance under 'minimum limit' rules is absurd. Appreciate the support!

Casino Guru’s "Brilliant" Logic: Your money isn't stolen, it's just stuck! The decision Casino Guru reached on my complaint is an absolute circus. As a player, you follow all the rules, request a withdrawal above the minimum limit, but the casino's own payment provider fails. A portion of the money gets bounced back to your balance, and the casino hides behind "minimum limits" to block manual payout. You escalate this to Casino Guru, only for the mediator to respond with a straight face: "Yes, you did nothing wrong and your original request was fully within the limits. But hey, the casino didn't confiscate your funds—they are still in your account! We can't hold the casino responsible for provider errors, so complaint closed." Look at this logic: when your funds get trapped due to the casino's own technical failures, effectively forcing you to either make another deposit or gamble it away, it supposedly doesn't count as withholding money—it's just "sitting in your balance"! Bravo to Casino Guru for defending player rights by rubber-stamping the casino's childish excuses!

New screenshot

I kindly invite all experienced players to share their thoughts on this ridiculous and arbitrary practice by Cactus Casino, as Cactus Casino must be held accountable for how Cactus Casino treats its players.

Hi @cocopop3011, Thank you for looking into this. I have attached the requested screenshot proof showing the complete situation: 1. Withdrawal History: Shows my approved withdrawal request of 68.51 AZN. 2. Official Casino Response: The casino representative explicitly states that amounts under 50 AZN cannot be processed due to payment provider limits. They directly tell me to either "continue playing" or "make a minimal deposit" to reach 50 AZN and withdraw my remaining balance. 3. Cashier Page Limits: Screenshots from both Visa/MC and Crypto (USDT) withdrawal methods clearly showing that the minimum withdrawal limit is strictly hardcoded to 50 AZN, rendering my remaining balance of 23.51 AZN trapped and inaccessible. This clearly demonstrates how their withdrawal limits force players to either gamble away their remaining funds or deposit more money.

I want to highlight a manipulative practice by Cactus Casino. I requested a cashout of 68.51 AZN. Cactus Casino processed only 45 AZN and pushed the remaining 23.51 AZN back into my casino account. They claim their minimum withdrawal limit is 50 AZN, meaning players cannot withdraw their remaining balance unless they deposit more funds or wager it until it disappears. This isn't about the 23 Manat—it is purely about principle. Cactus Casino uses this tactic to force players back into gambling. A casino that operates like this damages its own reputation and proves it cannot be trusted.