Hello! I have this issue with Tikitaka Casino!
I have €40,000 in my account (€38,500 account balance and €1,500 in three pending withdrawals).
I have successfully completed several withdrawals in the past, including withdrawals made after my large win.
After my balance increased significantly, the casino requested additional verification documents.
Documents submitted
● Identity verification.
● Verification of my Bunq payment method (approved).
● Official confirmation from Salt Bank proving I am the owner of the Salt Bank Mastercard used for deposits.
● Official proof of residence issued by my employer, confirming my residence in the Netherlands since November 2025.
The casino later confirmed by email that:
● all requested documents have been received;
● no additional documents are required;
● my case is under priority review by the Security Department.
Despite this confirmation, my withdrawals remain blocked. ( since 5th June, after they gave me a 10€ bonus and canceled another 3 withdrawals, this at the end of May).
Current situation
● Account balance: €38,500.
● Pending withdrawals: €1,500 (3 × €500).
● Withdrawals remain blocked.
● The account is still active.
● No Terms & Conditions violation has ever been communicated.
● No funds have been confiscated.
● No additional documents have been requested.
I have repeatedly contacted the VIP Manager, but I continue receiving generic responses stating that my case has been forwarded to the relevant department.
I respectfully request assistance in obtaining the completion of the verification process and the release of my pending withdrawals and account balance.
i have proof with everything, emails, pending withdrawals, canceled withdrawals, full verification of my account, documents, everything, but i can not upload here. What can i do? Thank you for your time!
