I created an account on Rollbit and played for around one month without any problems, making normal deposits and withdrawals. I once even won over 5,000 USD and withdrew it successfully without any issues.
The next evening, I deposited 5,000 USD, played on a non‑live games (Shining Crown, Amusnet, etc.), increased my balance to about 10,000 USD, and tried to withdraw the full amount. At that point, they asked me for KYC verification. I immediately completed Level 3 KYC and sent everything they requested.
After that, I was told that I could no longer withdraw any money, and when I contacted support, they only said that I had breached their rules, am no longer welcome on the site, and that my account is blocked with funds frozen.
I don’t have a duplicate account.
My brother has an account in the same household, but we never played at the same time and he hasn’t even been active for several months.
I was always using my own money and my own documents.
Since then, nobody has explained which exact rule was broken or shown any evidence. I’ve seen that many people report the same problem on Rollbit, and a lot of them have also not received their withdrawals.
Has anyone been in this situation and actually managed to get their money back or resolve it somehow?
And if not: is there any realistic way to fix this, or is this just how Rollbit operates?
