roccodivo

Good day , I found out that the casino I have a dispute , is holding only 1 licence . Not a real trusty one . Anyone ever a positive outcome when they used there website to file in a complaint . Or is also scam . Reason when submitting you need to scan a lot of personal thing . Bankstatements and valid ID. Proof of income . just very interested if someone has feedback . TIA .

Illegal gambling , giving free spins or cash money as VIP for good reviews on platforms . Inspection from highest gambling commission / inspectors of several countries including my country . Still promoting they have a valid licence on Curacao . Luckily got everything on paper or mails . Did a whole investigation. Regards

Good day , Anyone have similar issues with this casino ? Just curious about other players . Any feedback would be appreciated.

Finally got my refund back !

After 17 emails they adjusted it . Now hoping this casino drama comes soon to a end . Keep you guys posted .

Unfortunately yes …….the problem now is they won’t come back with the right details from my account. I sent so many emails . It looks like they delay on purpose. i never filled in a refund form , they came suddenly with a email stated the refund and the wrong account number . I only sent with the KYC my original banking statement. So they casino is wrong . I try to adjust but no luck so far. It’s so frustrating… and you can’t proceed a payment if the IbAN number is missing numbers , they are fully aware about payments and IBAN numbers and how it works. They just refuse to sent me a email . I have no clue why?

Yeah I sent multiple times that information… it even said , the money will proceed to the verified account, because with the KYC check I sent them already statement. I just want to move on and get my money .

The email came in at 13.00 then I emailed directly back . It’s now midnight …. Can’t be that difficult to sent a email back with the right details . But in total ime busy with them now over 17 working days . The email with the first complaint on this page yesterday . And 4 hours later I saw rejected . but now that they admit and sent the mail with confirmation and amount . I need to have a stated email with right bankaccount otherwise I can’t give them 3-5 working days to sent me the money

Unfortunately they don’t react on my emails that ik keep sending . So I guess another complain is coming .

Something with pending ….

Hi , that would be wonderful, because they delaying now . The email they sent me where the wrong bankdetails. Directly I sent them the good one. 5 emails later they refuse to answer and confirm . email stated 3-5 working days . I drags energy…. but thanks so much for you’re kind help . They have my original bankstatements. So I don’t understand why they don’t confirm

While the complaint was rejected by this platform I just received a email that they Gonne refund me. will update when money is there

Complaint has been sent

Is there no other way to admit a complaint?

I tried but ime on holiday now , and it’s a restricted country … so I can’t fill in a complaint:( and only be back in 3 months in the Netherlands