roccodivo

Finally got my refund back !

After 17 emails they adjusted it . Now hoping this casino drama comes soon to a end . Keep you guys posted .

Unfortunately yes …….the problem now is they won’t come back with the right details from my account. I sent so many emails . It looks like they delay on purpose. i never filled in a refund form , they came suddenly with a email stated the refund and the wrong account number . I only sent with the KYC my original banking statement. So they casino is wrong . I try to adjust but no luck so far. It’s so frustrating… and you can’t proceed a payment if the IbAN number is missing numbers , they are fully aware about payments and IBAN numbers and how it works. They just refuse to sent me a email . I have no clue why?

Yeah I sent multiple times that information… it even said , the money will proceed to the verified account, because with the KYC check I sent them already statement. I just want to move on and get my money .

The email came in at 13.00 then I emailed directly back . It’s now midnight …. Can’t be that difficult to sent a email back with the right details . But in total ime busy with them now over 17 working days . The email with the first complaint on this page yesterday . And 4 hours later I saw rejected . but now that they admit and sent the mail with confirmation and amount . I need to have a stated email with right bankaccount otherwise I can’t give them 3-5 working days to sent me the money

Unfortunately they don’t react on my emails that ik keep sending . So I guess another complain is coming .

Something with pending ….

Hi , that would be wonderful, because they delaying now . The email they sent me where the wrong bankdetails. Directly I sent them the good one. 5 emails later they refuse to answer and confirm . email stated 3-5 working days . I drags energy…. but thanks so much for you’re kind help . They have my original bankstatements. So I don’t understand why they don’t confirm

While the complaint was rejected by this platform I just received a email that they Gonne refund me. will update when money is there

Complaint has been sent

Is there no other way to admit a complaint?

I tried but ime on holiday now , and it’s a restricted country … so I can’t fill in a complaint:( and only be back in 3 months in the Netherlands

Hi Jan , thanks for responding. I had two cases with the same issues . I built up a case with both , yesterday the other casino payed back my money deposites , when I registered there was nothing shown as a pop up , block . Therefore they accepted my euros in the offered bank app with only Dutch banks . I googled them before ( and never I saw really bad reviews . So I played . The other casino took 11 days .. I contacted often for updates . I saw later that they changed rules for payments . So they don’t offer ideal anymore . Therefore I hope I can put a complaint here . I still have to figure out certain rules . I am not on a other arbitration side ( I did casinomeister ) but we closed the case because the casino didn’t want to cooperate. I didn’t knew from this platform untill yesterday … I’me not sure if they got information at the gambling commission. I got the answers in a day , they have no license to get Dutch people . I still want to file a complaint here … and see what happens. Even if I could choose the Netherlands you can put a blockage when you are registered as a Dutch . I sent them my details ( all Dutch ) . I have a complaint here , but not approved yet . I understand if you just started with a casino it takes time ( but 22 days now ) . So I saved all my conversation, screenshots… how they want to solve the case. I don’t want to give up now … the other casino also didn’t want to cooperate first , but at the end they paid my money . But I saw here in one of the rules , if you are on a forum you can’t open a case . So I need some guidance with experts people here how it works . I don’t mind to wait 2 days and then come back . First I need to be sure my complaint or review is not rejected. Because I truly think there is enough proof to have a case . thanks again for your help!

Oh yes lol ….. yeah thanks for offering help , struggle a bit with this casino . Yub Cowman is my name …. But any input to solve this matter with the casino is welcome .

Hi , thabks for coming back . Yes this email is from today . But not the first one . Been busy with already more then 15 days . Email conversation is already long there. Every time we are still investigating. Yes I did the normal registration. I did a normal KYC plus I sent them my papers, paspoort , bankstatements, and some other papers . But before that I deposit money from ideal . That’s only for Dutch players . The deposit option from ideal are only allowed for Dutch banks . So they where fully aware that I was from thr Netherlands. I trusted them because of that . So this is not the first email . Been busy emailing them back and forth already for more then 14 days . ….. so I gave them enough time to be unnest . The complaint is from 16 April . and I was able to register and select Netherlands , with my Dutch cellphone , adres etc. The email they sent are often the same answers . Only today was a bit different. So today 22 days busy with my claim . I’me I still not allowed then to put a complaint? thanks for you’re input , much appreciated.