Ok look, I haven't been able to lift my head for months since this happened, my mother got sick, it's impossible for me to work and I've had to go into debt and I've come to fear for my health.
Thank you for your patience. After verifying this request with the appropiate department, I can confirm that our team was able to verify and confirm this error. We will have to verify this thoroughly and officially with the provider.
Ok well I have too the message of the casino reconozing that I have won and there has been an error, do you suggest that each bet made must be screenshoted?
But you don’t have proof of the win? What’s making you believe the outcome was a win?
I have the screenshots of the time of the bet, how they deny my entry to the bonus and suddenly how I agree but without money