So, i closed down my N1 Casino account three months ago because of the new German regulations regarding online gambling.
It just opened back up and i got 150 Freespins credited. I played the Freespins, cleared the wagering and was left with a balance of 1200€ which i wanted to withdraw.
Now, N1 always asked for a new verification ... which was always processed in time. This time however, probably because they are salty i won without depositing, they asked for source of income.
I provided 6 MONTHS OF BANKSTATEMENTS and 6 MONTHS OF PAYSLIPS, they refuse to complete the verification because they came to the conclusion that i "put more in than i could afford according to my income on the payslips".
Well yes, im a gambler, i win money, i put it back in, it also happens that i sometimes put more in than i have on my bank account that´s the nature of gambling !
However, its not okay to Hold won funds back ! Nobody ever asked for a source of income as i was depositing, because nobody cared obv !
I hereby ask for help because the "customer support" clearly works in favor of the casino and the live chat can do nothing but copy pasting answers.