Shahness

Who am I looking for? The casino manager or another senior representative for 1xbet who can actually do something about fixing the issue I'm facing What is my motive behind posting this? I want someone from 1xbet to be answerable for the issues that players have to face every other day. I'm also hoping for someone representing 1xbet to solve an issue that I'm personally facing at the time being. Why did I feel the need to post here instead of contacting the casino directly? I would never have posted this only if it wasn't almost impossible to reach out to them and if 1xbet cared enough to resolve my issue rather than ignoring all my emails. After sending them multiple emails and wasting a lot of time with their pathetic live chat support agents I felt so helpless and thought maybe posting here could help What is the issue that I'm facing on 1xbet casino? I have been playing with 1xbet for quite a while now and it even used to be one of my favourite casinos just until 4 or 5 months ago when all of a sudden I started facing these issues every now and then. One of those issues was late arrival of deposits which kept getting worse in the start it was just 20-30 minutes late then a couple of hours but this time I have had enough because it's been 12+ hours since I made a deposit using the same payment method that I've always used and amount always credited instantly within few minutes but not this time. This time it's worse than being late it never arrived at all and there's no response from the casino after several times I tried to contact them. The payment was made via tron which is a crypto currency and only takes 5 minutes to transfer and what's even more weird is that after I made the deposit I was shocked to see tron disappear from their crypto payment options all of a sudden after being there for several years. I'm attaching the proof of transaction below that shows the transaction id, the wallet address I sent to which was provided by 1xbet , the wallet address that I sent from and the date and time of transfer . My casino account no is 227227009 and username is Shahness007. I would be grateful if someone from their side could help fix this issue

I'm sure all of us have different experiences when it comes to casino payouts. I just shared what has proven to work best for me till now

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Hi @Blackjax, I had no idea the managers have their own contact email with the casino so thanks for letting me know. I would try to find if he has one and if it's listed in Winz.

Hi @cocopop3011, First of all thank you for the warm welcome and secondly that is not the only reason I try to reach out to him. I actually like the guy and any new issues that I'm having with anything related to Winz I rather prefer discussing them with him than other CS agents because the rest feel to me like robots with no feelings copy pasting answers or something. Also he is a senior and has more chances of actually fixing that issue. I feel disappointed not because he won't give me loyalty spins anymore but because he won't even bother answering whenever he sees me trying to reach out during his shift. I thought he would know that even if he said no to me for the spins I would understand and not have anything against him. A gentleman never disappears on someone like that

The motive behind this post is to try and get an answer from Andre who is the respected manager at Winz online casino Hi, My name is Ahmed and I'm a regular player at Winz casino infact its been my personal favourite casino to play at ever since I signed up on it a few months ago. So the reason I'm posting this is because there is something that has been bothering me for the past two weeks and it is related to an issue that Im facing on Winz. I really want to believe that whatever is happening with me is all a big misunderstanding but the only person who knows the truth and can clear this confusion for me is Andre who is the Manager at Winz. So it all started a month ago when I contacted Winz customer support through their live chat option regarding some delay in payment or something like that. As we finished talking and I was about to close the chat I decided to ask the agent if I could get some free loyalty spins for any slot game since I had been losing alot of money recently. Luckily that agent turned out to be the manager and instead of a couple of spins he gave me a 100 wager free spins on a nice game. I thanked him and asked at what days and time is he available to address players reaching out to live support to which he told me 5 days a week for a few hours everyday. I liked him so much and never had any casino rep been so kind to me so I promised to leave a good review for the casino at a known casino review site and specially mention him in it. He was glad and told me to leave it on ask gamblers if I wanted to and I said okay since I was already a member here. I didn't get the time to leave a review for some days after that and during that time whenever I lost or just wanted to ask for some loyalty spins I would open live support during the manager Andre's timing and he would answer and gift me the spins. After like 10 days since I first mentioned leaving a review I actually got the time to do so and told Andre when it got approved he was happy and thankful. Now the problem is that ever since that day my review got approved it's been almost 25 days and I have tried to reach out to Andre several times in between but he doesn't answer. Whenever I contact live support when it's not his shift time I always get an instant answer but during his hours I have even waited for 1 hour 30 minutes once and still no response and that only happens when it's his shift. I know its not something that big but I'm still disappointed in this behaviour I really liked the guy and never expected such treatment. If he gets to read this I want to know whether it's just a misunderstanding or is he really ignoring me now since I have already left him a good review