CasiNORTH

Hello there. Out of curiosity; if you are a player at Rizk; how much have you received in bonuses or give aaways from Rizk? How much have you deposited in total, and how much have you wagered in total? Just out of curiosity

Hello fellow gamblers. A while ago I had an incident.... or, a series of incidents. Actually 50 or så I am quite sure of, and I have logged a lot of them with photo evidence. Nevertheless; I was playing Golden fish tank on my "regular" casino. I had won quite a bit, around 18.000 €, I was juuuuust about to put the icing on top of the cake with another bonus round before moving on, or giving it a call for the evening. In chase of the next free spins round the slot starts to malfunction, and gives me error messages constantly after a random number of spin. During these malfunctions I for some reason got quite shocked about the behavior of the slot it self, and after a while it just seemed ridiculously that it would not spit out ONE free spins round for almost 3 hours. Even after putting another 100 k in total up at stake, the slot would not give any free spin round until one round when I thought It all was over. After this round the wins were even deleted at first (because, yes, it malfunctioned, of course). They were later on added to my account, kindly enough by the slot. Strange thing was the error message in this case was slightly different than all the other ones, a mix between Norwegian and English all of a sudden. After this incident I contacted the operator which is.... well to put it straight; totally unwilling to look at most aspects of what happened during these hours, and even more unwilling to discuss if this is a matter of returning some of the stakes during the time the slot malfunctioned. They say, after two investigations (which I have seen no written copy of or of what has been physically done. And Yggdrasil refuses to address or reply to me even if I wrote to them two times); "Yes, Yggdrasil confirmed there were "some connection problems a few times. But you have not been charged for the malfunctioned rounds, nor are you missing any wins. I don't want to be the guy who is trying to stir things up for no reason, and I am a bit new to the gambling scene, so I am reaching out to you fellow gamblers for your immediate reaction and your thought and reactions if something like this would happen to you? (except for laying a long way after that first malfunction). All in all it is around 30.000 € in bets. It might be so that this is typical slot behavior for Golden fish tank - and I know Yggdrasil slots are hard nuts to crack - but I just don't feel that this is totally fair in the long run and leaves me with kind of a mindset "can I trust this operator?" Your thoughts and feedback is highly appreciated! Thank you in advance!

and for the record i played the base game PERSISTENTLY and well. Nothing on the bonus round there wither, allthough the base game started performing quite ok some where in the middle of a session yesterday. But something else would be horror considering the fact that I probably spent 20.000 € on the slot the last week.

I mean; I have had three big wins on two other casinos. I felt i stretched myself WAAAAAAAAY far with nr 3 when i exceeded 200. Well, now I am on 700 + at this casino. And after talking to a couple of other operators, they stated; "oh, thats bad luck!!!!!" I suppose I cant be lucky all the time, but some part of me keeps thinking that a lot of the money "invested" in this bonus buy cluster was given as a "compensation" after a dispute with their sister casino. I also keep getting the feeling that some of the bonus rounds keeps on repeating themselves. I hope and think not that I am right, but I wanted to check the temperature "out there" before jumping to any conclusions and go forth with a possible complaint.

Hi fellow gamblers. I have a little question for all you Money train 2 players out there. How many feature buys did you do before getting a "Big hit" (lets say around 1000-2000 your stake +++) I think 700 and counting is starting to look like something is seriously wrong.

I am seeking some sort of advice or support concerning an issue that happened to me a couple of days ago on Rizk casino. First of all I would like to clarify that I would never demand nor ask to get my money back if I loose them the "Usual" way. And yes, I had both verified my account properly and correct since I made a withdrawal at Rizk the week prior to this event. In this case i had won around 10.000 €, and I wanted to withdraw these. Everything looks normal with the yellow dialogue in the bottom of the screen saying "you have successfully withdrawn.... " something. However After a few minutes the money bounced back to my account. I tried to perform the withdrawal numerous times before contacting customer support which eventually said that there was some technical issues with transferring funds to my Neteller account. A little bit disappointed I must say, I settled with that explanation and did some other things and visited a friend. I showed him the problems with withdrawing funds from my account, and he was appalled over the fact that i was only given a vague excuse for the situation, and he said "demand an explanation". Another inquiry to customer service could tell me that it probably was my cache and cookies that were not properly cleaned. "ok, I will do that in every possible manner". Still not working. This lasted for around 48 hours with a nice sum of money on my account, though fluctuating a bit as I played a little bit with the funds since they kind of were forced upon me. Then on Tuesday the tone from the casino starts to get a bit adventurous as my issue had to be investigated further by "another departement" and that I would just have to be patient and they could not estimate how long it would take before my account could honour my winnings by paying them to my e wallet. I clearly stated several times to Rizk my displeasure with the matter and went out quite clear about that I got the feeling that this was just done to make people gamble away their winnings. Then came another email starting to mention that "it would be unwise to touch any of my funds and gamble with them as they would probably be disqualified as a valid bet". A bit surprised over this kind of tone I asked what on earth is going on since I was not either money laundering nor was I cheating in any possible way. The answer was sort of "we will just have to wait and see what the other departement says about the issue". Still unclear to me what was the nature of the issue i got really upset and angry. I have a very low tolerance towards false accusations and unfair treatment. in a moment of rage I thought I would never see my funds again anyway so I thought I´ d just gamble them away on purpose and close my account. Which I did on some ridicilous bets, so the whole affair was short and brutal. So, just almost simultaneously when my account was emptied came another email from the same agent that earlier was amplifying that I was a cheat and/or criminal, that the issue had been resolved and that I was welcome to make withdrawals again. Considering the fact that i probably talked to 10 different agents during this period of time NO ONE AT ALL mentioned the possibility of locking your withdrawal. When thinking of all of this in retrospect and looking at the whole picture I am sitting with the feeling that this was in conflict with both fair play and also from what I can see is also in a grey zone or illegal according to Maltese law. but I am not sure, and I am fairly new to the gambling scene. I have made a complaint to eCOGRA, but I am seeking out to get some feedback if anyone else has experienced a similar situatuon and if or if not the case was possible to solve or if the funds are lost forever. Because I must say that i was really pleased wiht my winnings and was looking forward to spending them on other things than just gambling. HELP!!!