Chico28

Thank you Valdez and to everyone for the information and help in regards to this issue it’s been invaluable to be honest and this wee site is a potential life saver because after a few hours billion casino have acted really quickly and paid me out my winnings with great customer service I don’t want to damage the casinos reputation because although it was a stretched out process they came through I’d like to thank you guys for all your help and I feel I’ve wasted your time opening a complaint I apologise but also feel it prompted a quick reaction I will be a constant visitor here for the right reasons and hopefully reading the good news of some of you guys being big winners in the near future.

Wee update bit embarrassed for myself because the email billion verification team have just sent me nothing vague about it very clear and deliberate fair play, and I checked the statement I sent it didn’t have the transactions/deposits made to billion on it yet as they sometimes don’t appear till a few days so I have resubmitted it to them with it showing the transactions to the casino fingers crossed

I appreciate the info mate big time still not confident tho it relaxes me more than there customer support ever could, some of the stuff I’ve seen on here is absolutely invaluable to gamblers that use online casinos either way I’ve dipped my toe into another world from just a bookies or land based casino, I can only hope at this point it’s just a stretching out of the process and this is genuine be gutted otherwise big loss for me as a gambler I don’t mind losing but losing when you’ve won that’s totally different cheers again bud

I’ve now raised a complaint through ask gamblers not been looked at yet, just let it run it’s course mate fingers crossed hopefully you’re right I don’t doubt your experience cause I ain’t got it when it comes to this always been paid with no hassle or having to wait 7/8 days , think I have done it properly and given the proper info, first I’ve attempted a complaint against a casino to be fair, cash out is still pending mate no further information on if documentation has even been looked at never mind accepted had someone say 14 days to me which to me is madness.

Hi just an update I have pretty much accepted that I will probably not be paid my winnings by billion casino, my fault I played there let it be a warning to others , Sore one to take as it’s a lot of money for me , now I managed to dig up a few reviews of people having similar issues and just checked my game log and history for July 29th and 30th have disappeared playing crazy time and winning the money in the game history unbelievable I have some screen shots of the originals if that matters anyway for future reference just need to seek legal advice maybe awful.

Crazy time you get really bad runs it can be brutal, fobbed off again today trying to get at least a time frame of a payout of my winnings I didn’t realise actual legit casinos could do this sort of thing to customers real eye opener for me in regards to this, no time frame given so they can basically make it up as they go along while holding your withdrawals at ransom.

Cheers mate for the reply’s , Billion casino i will probably go ahead and submit a complaint through here as I just called there corporate office in Malta to get absolutely nothing from a receptionist who couldn’t even put me on the phone to any sort of representative of the casinos they represent like upstairs didn’t exist , I am just the receptionist here was the answer scary to be honest got nowhere , i win it on crazy time with my deposited money deposited over 3 grand no problems but now with the withdrawals being badly messed around.

I can’t take this seriously anymore lol this mob are unbelievable so no bonuses will be issued to you while a withdrawal is pending on your account, ok probably a generic email but it clearly states on the withdrawals pending page that no bonus will be issued then I get sent this just this morning I can’t even deposit in the account .

Yes I can get through to them on the phone and basically get the same answers the 2/3 times I’ve called since last Friday, but I could tell when they have a manager or higher person on the phone the 3rd time obviously because the tone and manner of the way I was dealt with totally changed spoke very clearly she was assured I would be paid out and thanked me for my patience and that they are very short staffed and so on but in the end it was still the same outcome if there’s a back log ok that’s fine but what time frame would you suggest maybe a complaint should be put in.

Update still nothing in regards to my withdrawals either being processed or prompted for more documents , at what point should I really start to worry here there’s next to nothing coming from them different emails to chase up today after dealing with supportcentre@aspireglobal basically passing the buck at every turn.

Well I suppose your right, much appreciated bud for the heads up on your experiences with them, due to my lack of experience with this sort of thing I may be a bit over reactive to this verification stuff. Cheers again

Thanks for the reply’s I really appreciate it guys, it’s the lack of clarity that worries me they can’t actually give you a definitive answer on the phone and you can’t actually speak to anyone in regards to your account verification and if the documentation is even relevant to what they’ve asked for I’ve sent all of the above mentioned but is it sufficient who knows? the only other income on my statements are recent wins from other casinos I’d played with, it’s not been a week yet it’s been 4 business days say not including the weekend this being the 4th so I hold out hope, just I’ve the likes of this In the live chat that’s not happened not even close. Not been processed or prompted for more documents either.

I posted the other day on having verification and withdrawal issues after sending requested documents ,driver’s license , Visa card pictures front and back, bank statements, a statement also with my last 4 weeks of transactions last 3 months pay slips, two withdrawals still pending From the 30/07/20 to the total of £7300 everyone I’ve spoken to within this organisation has been very vague it’s with the relevant department and we will update you accordingly nothing goes past that feel really stuck on what to do and my options at this point if there are any, anyone dealt with this casino on this forum literally anything positive I’ve yet to see it and I’ve skimmed this and others for info next to nothing.

Update currently going through the we will refer you to the relevant department saga and wait for there update on your documents and your withdrawals, both withdrawals of £4808 and £2573 been pending on billion casino site since the 30/07/20 with the same response from live chat, phone call and email.

Thanks for the reply, I personally agree with you I should never have got involved and this could be an expensive lesson apparently my documentation of driver’s license and utility bill have been approved but my visa pictures had been Rejected due to me partially covering up the expiry date ok I might have made that mistake Maybe not but I’ve resubmitted the pictures making sure , the reason I posted on here and read this thread is as I felt really uncomfortable with the info being sent pay slips bank statements as well as the rest basically enough to be cloned and cleaned out. I don’t see it ending well but will give them the benefit of doubt till Monday Tuesday then maybe need to make a formal complaint.