m8ttslots

Well I recall them being really good when I started playing with them initially at some point early last year. My old VIP manager at Betat suggested Trada and they were great at first. It's only when i took a few months away from them and came back to discover that this is a new platform and the system has gone from a 10 to a 1. But prior to this new system the customer support seemed really good, are they new staff or the same ones?

Some casino's demand this constantly. However I do most my online gaming over at Nektan's Mayfair casino. I always deposit with debit card and withdraw via trustly, Never had any issues there. Just an update on this case though - Where I'm at this morning is they are telling me they are still waiting for funds to bounce back. I've tried explaining to the live chat person how the banking process actually works having gone through this so many times with other casino's and this damn mastercard! But "once they have bounced back". Apparently they will allow me to withdraw to my skrill in this instance... But i feel like i'm currently waiting for something to happen that can't happen because there simply is nothing to bounce back. This same thing happened at another casino last year, they kept telling me it's in process, in process need to wait 5-7 days, need to wait another 5 days this whole time i was telling them there is nothing to bounce back. When they eventually raised it and looked into it 12 days later they found out that no funds had left their account.

I was 18, and i play blackjack it was a busy table and i threw chips on a box innocently after the cards were dealt, didn't even realise what i had done at first, my other box had bust and i was playing behind someone else on this box. So a £100 chip went on the box and it's only when it was paid out not 10 seconds later that i realized but i kept quiet. A few days later i was told I need to wait for the manager at the reception before i would be allowed in and they issued me with a lifetime ban. Now if i ever get paid-out wrongly which happens a few times a month I always return the money immediately (and believe you me, it's painful to push £400 back to the dealer when they have paid out on your loosing hand).

I feel a little sad inside whenever I see a Grosvenor! I got banned for a stupid mistake 10 years ago which resulted in me getting paid out wrongly (100% my fault) Oh well!

Well fingers crossed, thanks @cocopop3011, I've sent the rep a DM to provide some information that should enable him to identify me on their platform to hopefully save some time in the first instance!

I do have another bank which I have offered, I also have a VISA debit but I have not used that on TRADA as of yet. The bank account that I have used to deposit is Transferwise, I have another account with Natwest which I am happy for them to wire transfer into, I also have a skrill account which I am also more than happy for the funds to go into.

Someone from my bank explained how credit's onto card's work. There is essentially two ways of processing it. 1) Where they say to the bank - Hey can we have an authorisation code / ARN please, we want to send £500 back to this mastercard, and the bank says SURE heres a code, i'll watch out for the money OR the bank says NO YOU CAN'T HAVE A CODE 2) Where they don't say anything to the bank and just send the money to the card, and suddenly a few days later the card is like OH WOW I HAVE MONEY. When you go into most shops etc if you get a refund on your card, they use action number 2, they just refund the money to your card. I've found that any casino that uses action 2 is fine, so Sky Casino, Genting Bet,Betfair (sorry if i'm not supposed to name them). But almost every casino i've used attempts to use the method 1 that I have described which most mastercards don't accept.

Well at the minute they are telling me that the accounting team is waiting for the funds to bounce back into their bank account. But i had a string of notifications earlier where they attempted to do the same payment to my bank multiple times and they would've had the same response from my bank every time (Basically computer says no). I have asked them about bank transfer and they have said yes but this must be a bank account that is linked to the card that I used (which does not accept bank transfer's from international bank accounts). They have said I cannot provide them details of another bank account which does. I have also provided them proof from my bank that it does not accept payments from international bank accounts. Before Trada changed to the new platform, their support enabled me to deposit with my debit card and withdraw via trustly and there was never any issues. Also I'm playing from the UK.

Hey AG, I'm a longtime gambler and have come across a similar issue at lots of other casino's but no other's has it felt like I'm talking to a brick wall . I used trada many times before their change to Apire and I guess, i feel like I stupidly deposited without checking out any changes at the weekend, I made 2 deposits of £250, and I had 2 pending withdrawals for £750 and £752 (stupidly decided to reverse this one and didn't get so lucky.) But yes new platform provided verification details immediately once i realised that they required it. However my Mastercard (DEBIT) that I deposit on doesn't allow withdrawals from MOST online casino's for some it works most it doesn't ( i don't know why, my bank just tell me that they don't support this kind of withdrawal. ) So now the money is kind of stuck in limbo, at other casino's where this has happened I've been able to easily liaise with my VIP rep and the payment's team to get it processed to another method fast. However so far it feels like i'm a little stuck, firstly being told there was no issue with my withdrawal ( That gone through fine etc, which I'm fully aware it hasn't ), then unable to confirm where it's at etc. I'm hoping that I may be able to get a little more luck here as Trada have a rep here? Thanks M8TT